Crossroads Ford-Kernersville

4.8

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

21 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Crossroads Ford-Kernersville are from Cars.com and DealerRater.com

643 reviews

Only nice when I purchased car. Bad attitude about taking...

1.0
by cindyusvi@gmail.com on Nov 01, 2021

Only nice when I purchased car. Bad attitude about taking my car in for recalls. Had appointment for 1 recall, no notice or anything but got there that day & turned me away cause couldn't help me that day. Why was I not notified before my appointment? Disappointed in service after buying car...

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Never buy another car from them. Always been Ford person but dealt with Tri City Ford in Eden Should have stayed with them....

Brought my vehicle in for service and ended up with a...

1.0
by ncminis on Oct 23, 2021

Brought my vehicle in for service and ended up with a damaged vehicle when i left. My vehicle was there for 2 weeks for a basic service. I also just found out that they did not do the safety recall; how could you have my vehicle there for that length of time and not at least do the recall? Service manager "Mike" said there is nothing they can do about it and to file a claim with my insurance company for the damage. I hope perspective buyers take a note of this. I will have the vehicle repaired at my expense and they will never see this truck again..

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Robert, was professional and I had no issues getting the...

5.0
by davidlebeau on Oct 11, 2021

Robert, was professional and I had no issues getting the work done. As always, thanks!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Crossroads does a fantastic job on service. They work to...

5.0
by Eddwilliams1956 on Oct 01, 2021

Crossroads does a fantastic job on service. They work to get you in and out as quickly as possible.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great service, knowledgeable and efficient. I have...

5.0
by tomjay96 on Sep 25, 2021

Great service, knowledgeable and efficient. I have always had a good experience at Crossroads and highly recommend both sales and service dept. Robert is great to work with.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Amazing! We were on a time crunch and made it happen for...

5.0
by asumerlin3 on Sep 14, 2021

Amazing! We were on a time crunch and made it happen for us!!! Thanks so much!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I made the appointment for the 3rd oil change. I chose...

5.0
by tom on Aug 23, 2021

I made the appointment for the 3rd oil change. I chose not to have the tires rotated at this dealership, I arrived a little early and was greeted immediately, I waited in the service lounge and am very thankful that the TV was on Spectrum news. I cannot tolerate Fox so I was able to stay in the air conditioned space. The vehicle was returned indoors. Got no adverse feedback so I assume all is well. Will be back!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This was my first experience using the service department...

5.0
by mam55 on Jul 24, 2021

This was my first experience using the service department at Crossroads Ford. It was easy to schedule an appointment for an oil change. The phone was answered by someone in the service department, I did not have to be transferred, which is rare theses days, Bill was pleasant and right there to get my car's service started. He gave me numbers to contact him if I needed to get in touch. Thanks.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Quick easy service. Nice waiting area. Crew was very...

5.0
by jpeschieri on Jul 12, 2021

Quick easy service. Nice waiting area. Crew was very helpful. Some dealerships offer exterior cleaning that would be a nice addition. I will be back!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

work done quickly and correctly . no problems whatsoever....

5.0
by tuttlelandscape on Jul 02, 2021

work done quickly and correctly . no problems whatsoever. employees very nice

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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