Crossroads Ford-Kernersville

4.8

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

21 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Crossroads Ford-Kernersville are from Cars.com and DealerRater.com

643 reviews

Very friendly and helpful.

5.0
by terrybgaither on Feb 17, 2022

Very friendly and helpful. Not pushy. Found my vehicle at another dealer and had it delivered within 2 hours

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

owner

5.0
by Iley Baker on Jan 29, 2022

very satisfied with the service received from dealer ship and the service dept. Roger was very good at his job, very polite and knowledgeable.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Iley, we're happy you found our staff to be so supportive during your experience here at Crossroads Ford of Kernersville, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Surprise at the oil change!

3.0
by Michael Rosselle on Jan 27, 2022

Walk in for the ? Works Special? @ $59.95. All the workers are very polite and professional. Work was completed an expeditious manner. On receiving the bill the total was $74.28. This certainly was special. On perusing the bill at home found miscellaneous charges of $5.99 for shop supplies and digital record retention. In my opinion this is a legal robbery and a deceptive practice..

Customer service 5.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.

Good service, good value, friendly staff, I would...

5.0
by fruits.kevin on Jan 22, 2022

Good service, good value, friendly staff, I would recommend checking them out for your next purchase or Service needs.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Outstanding service and Personnel

5.0
by Herman East on Jan 14, 2022

I was very impressed with how Crossroads serviced my 2020 Ranger. I was met immediately by a service representative who took my name and info. He directed my wife and I to a clean and neat waiting lounge. They provided coffee, hot chocolate and muffins. I was surprised how fast the 10,000-mile service went. Truck was brought back into the service appointment area for me. Totally satisfied. After all, I had several Ford dealers to choose from for the service. I am really glad I chose Crossroads.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Herman, thank you for leaving such a great review and high star rating. At Crossroads Ford of Kernersville, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

xxxxty service department

1.0
by John on Jan 09, 2022

Service is a joke promised 3 times on three different days truck would be ready. After a week still in the same spot in the parking lot. Never did fix the truck. Picked it up and taking it to a dealer that cares

Customer service 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

As always Crossroads Ford is top notch in service and...

5.0
by Jc0244 on Dec 13, 2021

As always Crossroads Ford is top notch in service and personnel. No place better to have your vehicle serviced or repaired

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very easy buying experience. They brought the vehicle we...

5.0
by tjstricker on Dec 02, 2021

Very easy buying experience. They brought the vehicle we liked from a sister lot right away. Friendly and accommodating staff. Great quality vehicle that we love!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Friendly and usually willing to help!Ready to explain...

4.0
by Steeda_302 on Dec 01, 2021

Friendly and usually willing to help! Ready to explain things and treats the people well

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

good customer service. good prices I recommend them a...

5.0
by Jose Santillan on Nov 12, 2021

good customer service. good prices I recommend them a good place to buy with confidence and return home happy Thank you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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