Crossroads Ford-Kernersville

4.8

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

29 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Crossroads Ford-Kernersville are from Cars.com and DealerRater.com

644 reviews

F250 Recall

5.0
by James Mccune on May 07, 2022

Pleasant. It?s nice to be able to pull into an enclosed area especially if the weather isn?t cooperating. The staff is courteous and polite. Overall it was a pleasant experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi James, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

2014 Ford Focus

3.0
by Heather Slate on Apr 29, 2022

My advisor at Crossroad Ford Robert Kline was Very professional and kind. Getting the part to fix my car was another matter in itself and took almost a month to get a my car is still not running right. If it was not for the recalls and some parts being under warrenty i would not take my vehicle back to them.

Customer service 5.0 Overall experience 3.0 Does not recommend this dealer. Did not purchase a vehicle.

Dustin and Chris were great to work with.

5.0
by Abby McAninch on Apr 27, 2022

Dustin and Chris were great to work with. When my car came in they showed me everything and were very nice.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Crossroads Ford Kernersville

5.0
by Lucille Santucci on Apr 16, 2022

Always take my vehicles to this place! Always friendly and professional.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Lucille, thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!

It basically went as expected but I was unable to use my

4.0
by tstang51 on Apr 10, 2022

It basically went as expected but I was unable to use my bank of choice.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

Had tires rotated on 2017 Ford Escape.

5.0
by royleewarden on Apr 02, 2022

Had tires rotated on 2017 Ford Escape. Robert in service great to work with always.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Maintenance

4.0
by Karen Robertson on Mar 26, 2022

RC was great to work with and didn't try to take advantage of me since I was a female which happens a lot. He delivered everything he promised and was professional and courteous.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Karen, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great Service

5.0
by Lynn Walter on Mar 17, 2022

Always satisfied with the service at Crossroads. The staff is very friendly. Robert is always there for any questions I may have with what needs to be done to my car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Lynn, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

Owner

5.0
by William Duggins on Mar 11, 2022

Great customer service and atmosphere. The process was fast and we have bought all of our vehicles from Crossroads

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi William, We are happy we could make your experience a positive one! At Crossroads Ford of Kernersville, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

it was a great experience.

5.0
by jjones on Feb 24, 2022

it was a great experience. They knew what we were looking for a handled it.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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