Crossroads Ford-Kernersville

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

32 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Crossroads Ford-Kernersville are from Cars.com and DealerRater.com

641 reviews

Crossroads Kernersville Service

5.0
by Lee Reavis on Aug 05, 2022

RC was great with communicating the status of my repair.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Lee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

The Employees are helpful, the facility is clean and

4.0
by johnrjones4 on Jul 15, 2022

The Employees are helpful, the facility is clean and vehicle care is high. I appreciate how well they strive to make everyone completely satisfied. There are closer Ford dealers to me but nowhere near the customer service.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

Very helpful willing to do extra to get me what I need,

5.0
by glvrmitch on Jun 30, 2022

Very helpful willing to do extra to get me what I need, want. Brian does an excelleny job.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great customer service friendly staff fast service.

5.0
by Lovebirds020502 on Jun 24, 2022

Great customer service friendly staff fast service. Staff keeps you informed of what’s going on

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very professional and outstanding service.

5.0
by Carol on Jun 02, 2022

Very professional and outstanding service. I messed up the values on the mileage screen and they were very helpful resetting it for me and showing me how to fix lt

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

owner

2.0
by Chris Fahnestock on May 20, 2022

I had an appointment for an oil change. It took over two hours for this. Obviously someone wasn't ready. So what's the point of an appointment ?

Customer service 4.0 Overall experience 2.0 Does recommend this dealer. Did purchase a vehicle.

ljfleshman@gmail.com

5.0
by Len Fleshman on May 14, 2022

Fabulous! The guys at Crossroads were exceptional! Explained all the details. and treated me with respect.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Len, your comments keep us motivated and working hard for all our guests! Safe travels!

F250 Recall

5.0
by James Mccune on May 07, 2022

Pleasant. It?s nice to be able to pull into an enclosed area especially if the weather isn?t cooperating. The staff is courteous and polite. Overall it was a pleasant experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi James, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

2014 Ford Focus

3.0
by Heather Slate on Apr 29, 2022

My advisor at Crossroad Ford Robert Kline was Very professional and kind. Getting the part to fix my car was another matter in itself and took almost a month to get a my car is still not running right. If it was not for the recalls and some parts being under warrenty i would not take my vehicle back to them.

Customer service 5.0 Overall experience 3.0 Does not recommend this dealer. Did not purchase a vehicle.

Dustin and Chris were great to work with.

5.0
by Abby McAninch on Apr 27, 2022

Dustin and Chris were great to work with. When my car came in they showed me everything and were very nice.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.