Cross Chrysler Jeep Fiat

4.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Shawn Lopes headshot

Shawn Lopes

Product Specialist (251 Reviews)
Matt Ward headshot

Matt Ward

Business Manager (198 Reviews)
Dealer Experience 39 years
Dealership Experience 11 years
Todd Isenberg headshot

Todd Isenberg

Business Manager (162 Reviews)
Dealer Experience 19 years
Dealership Experience 19 years

Cars on the lot

120 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Cross Chrysler Jeep Fiat are from Cars.com and DealerRater.com

1410 reviews

Lie to you to sell you a car !!!

1.0
by Ruth on Mar 23, 2022

I bought a Jeep Cherokee Trailhawk on Dec 17,2021. It wasn't what I wanted but the salesman was very good, and talked me right into it. Told me it was a six cylinder and would be easy on gas. His first lie ! It's some kind of sideways six cylinder and not easy on gas at all. About 17.5 miles per gallon around town. Also told me how I needed to get the service contract also for the life of the loan which was six years. Not thinking I agreed to it. At a cost of over $2300.00 .He didn't bother to tell me it still had an existing service contract on it. While looking on another dealership to trade this vehicle in, I learned that I could cancel that service contract. So, on Feb. 14,2022 I went to Cross Jeep and signed the papers to cancel. I was told it would take about three weeks and would come off of my loan balance. Never happened. At 5 weeks I called Wells Fargo, who my loan is with and they said that yes it was cancelled an they had already issued a check to Cross Jeep to apply towards my loan. I reached out to Cross Jeep again on line and then recieved a call back from one their people who said that someone else would be calling me back. xxx> I only want that money amount taken off my loan balance, and I do not expect to have to pay interest on it as of Feb. 14, 2022 when I cancelled it. I do take the blame for allowing that salesman to talk me into buying something I did not want. I clearly told him I was looking for something that would be easy on gas. It is very sad that an older woman can't go buy a vehicle without getting taken advantage of.

Customer service 1.0 Buying process 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Ruth, Thank you for sharing your feedback. We are always looking to improve our services and I would like to speak with you in regard to the service contract and the experience you have shared. Please email me at your earliest convenience so we can discuss your feedback in further detail. Thank you, Chris Madison General Manager cmadison@crossmtrs.com

This is the best Jeep dealer in Louisville.

5.0
by Sam K on Mar 23, 2022

This is the best Jeep dealer in Louisville. Easy to book an appointment, easy drop off, good updates while vehicle is in, easy pickup

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate your business and the wonderful feedback on your experience. Please let us know if you need anything in the future.

My son, after we left the dealer, asked what was customer

5.0
by Kris on Mar 21, 2022

My son, after we left the dealer, asked what was customer service. I explained to him, it is everything Chris and the team did at Cross Jeep. Most of the transaction took place online, and for a different vehicle no doubt, but Chris maintained contact and when that vehicle sold, suggested what would be the one I’d buy. When I finally came to the dealer, Chris not only got me focused on the business at hand, but also found some entertainment for my (phoneless) 12 year old. When he noticed a spot the detailer missed, he asked me if he could get it cleaned up because he didn’t like selling a dirty car. Always professional, and very friendly.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello Kris! We are happy to know our Sales Team provided you with excellent customer service throughout the process and we appreciate you sharing your kind feedback. Thank you for choosing to do business with Cross Chrysler Jeep FIAT.

Our salesperson was fantastic (Shawn) - very responsive.

4.0
by sassy_chas on Mar 21, 2022

Our salesperson was fantastic (Shawn) - very responsive. Paperwork went very smoothly so we were in & out very quickly. Interior of vehicle was decently detailed.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hello, We are pleased that our team was responsive and could meet your expectations. Thank you for choosing Cross Chrysler Jeep FIAT and we hope to see you again.

Best Jeep buying experience ever!

5.0
by ptpark on Mar 20, 2022

Best Jeep buying experience ever! Highly recommend Cross Jeep in Louisville, Kentucky. Worth the 3 1/2 hour drive.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello! Thank you for taking the time to leave a review. We appreciate the positive feedback and we hope you have a wonderful day! Regards, Cross Chrysler Jeep FIAT

I've been doing business with Cross Motors since 1991.

5.0
by RUTHFUCHS55 on Mar 18, 2022

I've been doing business with Cross Motors since 1991. This is the only dealership I go to. Everyone there is friendly, courteous and professional. I would not purchase a vehicle anywhere else. Sales, service and parts are all 5 star!!!!! My salesman: B J Cornell was the best!!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for always choosing Cross Chrysler Jeep FIAT! We are happy to know that you enjoyed working with our Sales and Service Teams throughout the years. Until next time!

Shawn our salesman described everything about the van we

5.0
by mbschmidt1Mike on Mar 18, 2022

Shawn our salesman described everything about the van we were buying. He answered all the questions we asked. Would highly recommend dealing with Shawn.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello! Thank you for leaving us a 5-star review, we really appreciate it! I am glad to hear that you had a great experience with your van purchase here with us. Thank you for choosing Cross Chrysler Jeep FIAT

Excellent!

5.0
by bbotts42 on Mar 17, 2022

Excellent! Very fair, extremely efficient. Chris was outstanding. Will come back to Cross for sure

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the great review! We are happy to know that you had a positive experience with us, and if there is anything else we can do for you, please let us know at Cross Chrysler Jeep Fiat.

Salesman Shawn Lopez was fabulous from start to finish!

5.0
by Brian on Mar 15, 2022

Salesman Shawn Lopez was fabulous from start to finish! Great buying experience! I will highly recommend in the future.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Brian, It makes us happy to hear about your fabulous buying experience and we hope that you are enjoying your purchase. Thank you for choosing Cross Chrysler Jeep FIAT and please know that we are always here for you.

Matt is the man

5.0
by Troy Mac on Mar 14, 2022

Matt Beard was great! He is a jeep enthusiast, and very knowledgeable about jeeps, both modified in stock. My experience couldn’t have been better. I have owned numerous jeeps, and Matt put me in the jeep but I’ve always wanted.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Troy! Congrats on your new Jeep. Your kind feedback is much appreciated and we are very pleased that our Sales Team provided you with a great experience. We appreciate your business at Cross Chrysler Jeep FIAT.

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