Cross Chrysler Jeep Fiat

I bought a Jeep Cherokee Trailhawk on Dec 17,2021. It wasn't what I wanted but the salesman was very good, and talked me right into it. Told me it was a six cylinder and would be easy on gas. His first lie ! It's some kind of sideways six cylinder and not easy on gas at all. About 17.5 miles per gallon around town. Also told me how I needed to get the service contract also for the life of the loan which was six years. Not thinking I agreed to it. At a cost of over $2300.00 .He didn't bother to tell me it still had an existing service contract on it. While looking on another dealership to trade this vehicle in, I learned that I could cancel that service contract. So, on Feb. 14,2022 I went to Cross Jeep and signed the papers to cancel. I was told it would take about three weeks and would come off of my loan balance. Never happened. At 5 weeks I called Wells Fargo, who my loan is with and they said that yes it was cancelled an they had already issued a check to Cross Jeep to apply towards my loan. I reached out to Cross Jeep again on line and then recieved a call back from one their people who said that someone else would be calling me back. xxx> I only want that money amount taken off my loan balance, and I do not expect to have to pay interest on it as of Feb. 14, 2022 when I cancelled it. I do take the blame for allowing that salesman to talk me into buying something I did not want. I clearly told him I was looking for something that would be easy on gas. It is very sad that an older woman can't go buy a vehicle without getting taken advantage of.

This is the best Jeep dealer in Louisville. Easy to book an appointment, easy drop off, good updates while vehicle is in, easy pickup

My son, after we left the dealer, asked what was customer service. I explained to him, it is everything Chris and the team did at Cross Jeep. Most of the transaction took place online, and for a different vehicle no doubt, but Chris maintained contact and when that vehicle sold, suggested what would be the one I’d buy. When I finally came to the dealer, Chris not only got me focused on the business at hand, but also found some entertainment for my (phoneless) 12 year old. When he noticed a spot the detailer missed, he asked me if he could get it cleaned up because he didn’t like selling a dirty car. Always professional, and very friendly.

Our salesperson was fantastic (Shawn) - very responsive. Paperwork went very smoothly so we were in & out very quickly. Interior of vehicle was decently detailed.

Best Jeep buying experience ever! Highly recommend Cross Jeep in Louisville, Kentucky. Worth the 3 1/2 hour drive.

I've been doing business with Cross Motors since 1991. This is the only dealership I go to. Everyone there is friendly, courteous and professional. I would not purchase a vehicle anywhere else. Sales, service and parts are all 5 star!!!!! My salesman: B J Cornell was the best!!!!

Shawn our salesman described everything about the van we were buying. He answered all the questions we asked. Would highly recommend dealing with Shawn.

Excellent! Very fair, extremely efficient. Chris was outstanding. Will come back to Cross for sure

Salesman Shawn Lopez was fabulous from start to finish! Great buying experience! I will highly recommend in the future.

Matt Beard was great! He is a jeep enthusiast, and very knowledgeable about jeeps, both modified in stock. My experience couldn’t have been better. I have owned numerous jeeps, and Matt put me in the jeep but I’ve always wanted.