Cross Chrysler Jeep Fiat

4.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Shawn Lopes headshot

Shawn Lopes

Product Specialist (251 Reviews)
Matt Ward headshot

Matt Ward

Business Manager (198 Reviews)
Dealer Experience 39 years
Dealership Experience 11 years
Todd Isenberg headshot

Todd Isenberg

Business Manager (162 Reviews)
Dealer Experience 19 years
Dealership Experience 19 years

Cars on the lot

115 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Cross Chrysler Jeep Fiat are from Cars.com and DealerRater.com

1410 reviews

This was my second time purchasing from Cross.

5.0
by colinjones1013 on May 07, 2022

This was my second time purchasing from Cross. Shawn was my sales rep both times, he did a fantastic job with communication and finding the right vehicles for me, James did a great job handling my trade in and getting me a great rate and extended warranty package. I got solid value with my trade in. They really have a great team at Cross, I highly recommend!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Colin Thank you for your recommendation and we hope that you are enjoying your purchase. At Cross Chrysler Jeep FIAT, we appreciate your return business and look forward to seeing you again.

Great experience!

5.0
by AH on May 07, 2022

Great experience! Chris Gass and Chris Gabehart were fantastic to work with. Very informative, always available for any questions or concerns, friendly, and they placed no pressure on me at all. They have been great to work with while I purchased a Wrangler, and they have answered questions and helped me get parts for my Wrangler weeks after!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your five star review and congratulations on the purchase of your Jeep Wrangler! We are happy to know that you had a exceptional experience working with our Sales Team during your purchase. We here at Cross Chrysler Jeep Fiat will always be here to assist you with your automotive needs as well as answer any questions you may have. Please reach out to us if there is anything we can assist you with. We look forward to having you back!

Had the pleasure of working with Chris Gabehart.

5.0
by wesleybroadwater on May 05, 2022

Had the pleasure of working with Chris Gabehart. This is, with out question the best customer service I have received while purchasing a vehicle. Chris, great through the whole process. Mr. Matt Ward in the finance department was also a pleasure to work with. Would highly recommend this dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Wesley, thank you for taking the time to share your experience. We are happy to learn that you enjoyed a great dealership experience working with our Sales and Finance Teams. Congratulations on your new vehicle. We at Cross Chrysler Jeep FIAT look forward to being of service to you in the future.

Chris was very friendly & worked hard to get us into the

5.0
by Eva Evans on Apr 30, 2022

Chris was very friendly & worked hard to get us into the truck of our dreams! I highly recommend Chris of you are looking to buy a different ride soon! He was great to work with & got us all taken care of!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Good morning, Eva. Customer satisfaction is our number one priority so seeing that you were completely satisfied and taken care of during your visit here at Cross Chrysler Jeep FIAT is absolutely wonderful. A big thank you from our Sales Team for trusting and choosing us to get you into your dream car. We hope you're enjoying your vehicle and we hope to have the pleasure of assisting you again in the future.

Thank you all again so much! Evans Family

They negotiated with me; they were ready for me when I

5.0
by chezhd on Apr 29, 2022

They negotiated with me; they were ready for me when I arrived having interested vehicles brought inside due to be a tad cold outside. The salesmen Darryl Brown was courteous and respectful. He worked with us and answered all our questions. The finalization of the purchase is when they brought the vehicle into the showroom with a personalized greeting when we arrived. The process was very smooth. Hats off to Darryl and his team!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate you taking the time to leave us 5-stars and trusting Cross Chrysler Jeep FIAT for your car-buying needs. It's our staff's mission to provide a swift & enjoyable car buying experience, enjoy your new vehicle!

I am 60 years old and have been to MANY car dealers in my

5.0
by MartinRichling on Apr 28, 2022

I am 60 years old and have been to MANY car dealers in my lifetime. NOTHING compares to the experience at Cross JEEP in Louisville Kentucky! From the sales person, Shawn Lopes to the finance manager, James, all of the people are honest and sincere and most excellent in their jobs! They did not at all try to gouge me with inflating their prices, nor did they lie to me in any way. SINCERE, honest people, and they delivered a great vehicle to me. I cannot recommend them more highly enough! They have been in business since 1934 and I now understand WHY! THANK YOU SO MUCH to all the people at Cross Jeep in Louisville Kentucky! You have restored my faith in car dealerships!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share your review of our dealership, Martin. We truly appreciate your feedback and kind words. We are glad to know that the Cross Chrysler Jeep FIAT team was able to deliver a quality vehicle for your needs. Congratulations on your new car. Should you ever be in the market for another vehicle in the future, we will be here to assist you.

My husband and I have been working so hard to get into a

5.0
by ariley0409 on Apr 24, 2022

My husband and I have been working so hard to get into a new car for months! Chris and his entire team at Cross made it so easy and painless for us to do just that. I saw the car online, reached out to Chris and he took care of everything for me, and on his off day. Dedication!! I 100% trusted everything he was telling me about the vehicle. He doesn’t care just about selling another vehicle, he cares about the family thats going to be riding in it too. A true class act and an amazing experience. We will be back!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to leave this excellent feedback and five-star rating. It was our pleasure to provide a top-notch buying experience every step of the way of your vehicle purchase. We hope you will come back to see us in the future.

Chris was amazing and super helpful.

5.0
by rebeccamae76 on Apr 22, 2022

Chris was amazing and super helpful. He answered all of our many questions without any issues. Greatly appreciate the smooth transaction. Super happy with our Jeep!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Your positive feedback is greatly appreciated! Our Sales Team always aims to provide professional and knowledgeable support to assist throughout the purchase process. Glad we made your experience an easy one, so please don't hesitate to reach out to Cross Chrysler Jeep FIAT in the future. Enjoy your new Jeep!

Friendly people good to work with.

5.0
by deer68 on Apr 20, 2022

Friendly people good to work with. Clean environment. Good selection of vehicles to choose from.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to recognize Cross Chrysler Jeep FIAT, and recommend us. We hope that you're loving your vehicle. If you have any auto-related needs in the future, please know we are here and ready to help. Chris Madison General Manager cmadison@crossmtrs.com

BJ was very professional and personable.

5.0
by mhatch61 on Apr 19, 2022

BJ was very professional and personable. Our experience was swift but informative. Best buying experience I have ever had.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the wonderful feedback. We are honored to have provided you with the best buying experience you have ever had and happy to hear that you enjoyed a seamless, informative experience working with our team. We appreciate your business and look forward to seeing you back at Cross Chrysler Jeep FIAT again next time.

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