Craig Smith Chevrolet Buick

4.5

Hours of Operation

Service
Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

83 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Craig Smith Chevrolet Buick are from Cars.com and DealerRater.com

62 reviews

Great Experience!

5.0
by Little Bud on Jul 15, 2020

Our 2012 Dodge Ram truck was totaled in a roll over accident so we were looking for a new or used replacement. My husband had seen a truck he was interested in online at Craig Smith Chevrolet Buick. Our salesman, John Bird, was very attentive and knowledgeable. He guided us through the process of trying out and purchasing a 2019 Dodge Ram Hemi crew cab. We highly recommend checking out the vehicles available for purchase at Craig Smith in Galion and we also would suggest John Bird as your salesman.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

I am so sorry that you total your vehicle and truly hope everyone is safe. So glad we could be there in your true time of need. Let us know if there is anything else we can do for you. We are here for you always!

2020 Chevy Silverado Crew Cab

5.0
by Ian Ball on Jun 10, 2020

Always a great experience! Have been a happy repeat customer for years, and will continue to be in the future. Sales associate worked hard to ensure my complete satisfaction!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much Ian! We are so grateful for loyal customers like you and appreciate you sharing your experience. Come see us anytime!

Smooth buying Experience!

5.0
by John on Jun 10, 2020

Very smooth buying experience. Negotiated everything over the phone. Was in and out in less than an hour. Car buying was as promised. Thanks Chris!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much John for sharing your experience. We want others to know that we will do everything over the phone if that's what makes you comfortable. We don't want anyone wasting their time. Thank you again John!

Got a great car! Fast friendly service!!

5.0
by Ruthie Atkinson on May 09, 2020

Got fast friendly service!!! Ryan Rensing was friendly and very professional! One of the best places I had ever stopped trying to purchase a car! Worth stopping!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much Ruthie! We know you will love your Buick Verano! Should you need anything, please do not hesitate to give us a call. We are here for you always!

Great service

4.0
by Craig Smith auto group on Apr 21, 2020

This dealership has good prices and great service. We were happy with the deal we were able to make with them. Would recommend them to everyone

Customer service 5.0 Buying process 5.0 Quality of repair 1.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to tell us about our service. We appreciate the feedback and are so glad you had a great experience. Please come back anytime and see us. You are family now.

First Class Dealership

5.0
by Paul Laney on Mar 13, 2020

I only do business with Craig Smith Chevrolet in Galion Ohio ! The reason? First Class customer experience each and every time. Sales, Service and Finance are top notch. I’ve done business there for more than 13 years and will continue to do so. Stop in and see for yourself. I’d like to mention Kevin McCane also. You will not find a more qualified and excellent salesman.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for writing such a great review Paul! You have no idea what your dedication to our dealership has meant and we will ALWAYS we here for you. We want every customer to be a part of our family. Thank you again for taking the time out of your day to write this review. See you soon!

Great service and people!

5.0
by Paula Parker on Mar 13, 2020

We worked with Ryan. He was great! We worked with him last month when my mother purchased a car. He was wonderful and very patient with her. We will always recommend him when someone is looking for a vehicle.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much Paula! Ryan will always take the time with any of your family to make sure they get the perfect car, perfect payment, and nothing but dedication. Please come back and see us anytime! We are here for you now and forever.

Review

5.0
by Sharon and Tim Sesco on Mar 10, 2020

John Bird at Craig Smith Auto Group was our salesman we had delt with him previously in the past, I appreciated him greeting us at the door when we got there, and also walking us to the door when we left. Whether we bought a car or we were just looking we were treated the same,and that meant a lot to us. He also has kept in touch with us with deals that they had. We just purchased a 2014 Jeep compass that we are very happy with, and would go back again to purchase another vehicle. Thank you for the great customer service !!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much Sharon and Tim! This review means a lot and we greatly appreciate it! John is so great and is always willing to go the extra mile to find you that perfect vehicle.

Farmer

5.0
by Joe on Feb 29, 2020

Kevin McCane was our salesman. He worked very hard to find the exact vehicle we were looking for. Highly recommend working with Kevin. The other staff we worked with were also very helpful.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

That is one thing that many don't understand and I'm so glad you brought up. We will give you the great customer service and find the vehicle for you and get it to our location. No need for you to leave your home town! Let us bring the perfect vehicle to our dealership for you. Please come back and see us should you need anything!

Bad company, do not use.

1.0
by Dave on Feb 19, 2020

I have asked several times for them to stop bothering me and I keep getting calls. I wrote a review on here before and the guy implied it wasn't relevant because it was awhile ago. How foolish, poor customer service at it's finest. Don't make it right, make excuses. Brilliant.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

We apologize that we contacted you. We have many systems and many reps for different services. We never want you to feel we are bothering you EVER! I just don't understand why we have to have bad service because we contacted you.

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