Cox Chevrolet

4.4

Hours of Operation

Service
Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
11:00am–5:00pm

Cars on the lot

144 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Cox Chevrolet are from Cars.com and DealerRater.com

560 reviews

Not applicable

5.0
by Kevin L Tomlinson on Jan 13, 2022

Very friendly and efficient. I really appreciate that they took the time to see to my needs.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Service Dept is a Joke.

1.0
by Brian on Jan 12, 2022

This is the 3rd time I've had issues and poor service from the service Department. If its more than an oil change take it somewhere else, this place is a joke.

Customer service 3.0 Buying process 4.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Cox Chevrolet

5.0
by RODERICK DRAGASH on Dec 30, 2021

Amazing experience! Job well done. John Rudd and his staff go above and beyond. We liked it so much that my wife is buying a new car next month from then.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Just left Cox went in for oil change and slow leak in...

3.0
by Donnie.chumley83 on Dec 10, 2021

Just left Cox went in for oil change and slow leak in rear tire. 2and1\2 hrs later was charged 51.00 go plug a tire. It always takes over 2 hrs for oil change. The people there are rude and unfriendly. Have been going to Cox for several yrs but I am going to change because their service keeps getting worse.

Customer service 2.0 Overall experience 3.0 Does not recommend this dealer.

I arrived at scheduled time, Dave my service associate...

1.0
by mhudson on Oct 06, 2021

I arrived at scheduled time, Dave my service associate was polite and Informative however, he had told me two hours for a tire rotation, alignment, and basic inspection. After the third hour, car was finally done. Cox was to bill a 3rd party for the service however they were difficult to convince as to how to go about doing so. In the end I ended up having to pay the bill myself as they couldn't accomplish the billing task. After leaving I realized they had not given me any documentation as to the work that was completed. I especially wanted the inspection report but did not receive one. I'm skeptical the work I requested was actually done to my vehicle. Not the best dealer experience I've had and will find another dealership service center for my future needs.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.

Terrible service department, they charged me $415 to fix...

1.0
by Yainierlmax on Sep 14, 2021

Terrible service department, they charged me $415 to fix something, misdiagnosed the problem and I had to go back, then charged me another $176 to fix the same problem they fail to fix the first time. Do not recommend at all.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

BUYER BE WARE STRONGLY ADVISE NOT TO BUY HERE

1.0
by STEVE JOHNSON on Sep 02, 2021

DEALER IS DISHONEST AND A THIEF PAID THEM $2000 OVER MSRP, PAID IN FULL INCLUDING $7000 in bogus fees then management CANCELED my contract and WILL NOT REFUND my money

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

You should stay away from this dealership. I would write...

1.0
by Somuchtheman on Aug 30, 2021

You should stay away from this dealership. I would write one of those funny bad reviews, but this was too serious for that. If I had any money or time to spend I’d get second opinions and/or get a lawyer. The other bad reviews for Cox dealerships are well deserved. The service department incompetence is almost unparalleled. I am at the end of a two week ordeal that was so bad that I actually bought a car sight unseen from CARMAX from my phone while waiting on a salesmen to come back with another run of bad pricing while trying to push me into a car I had zero interest in. Long story short, I had to constantly call or go in person to get any info. Zero upfront communication on pricing. At this point the only thing that helped ease the burden was that they reduced the diagnostic to 200.00 plus tax…needless to say, no repairs to be done by these guys. If this was the last dealership on the planet, I’d walk before buying or servicing a vehicle here.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Cox is the most horrible place to deal with. They are...

1.0
by amarvin1 on Jul 16, 2021

Cox is the most horrible place to deal with. They are cheats in every sense of the word. Please make sure you come prepared to deal with male chauvinist. Horrible... go somewhere else if you want to be even treated fairly.... JOHN RUDD SPECIFICALLY STAY AWAY! Wouldn't shake a woman's hand.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

How could you employ such aggressive, racist individuals in your organization. Your morals and ethics need a lot of work and it appears you don't care about your clientel. Such as sad place.

Don't go here for service. They were rude when I got...

1.0
by 08ExplorerFail on Jul 06, 2021

Don't go here for service. They were rude when I got there, told me "your advisor is Len" and then walked off. Then he barked at me when I got out of my truck to walk in and find Len. How the xxxx am I supposed to know your process if you don't tell me "stay in the truck and he will come to you." On top of that the prices were absolutely insane. Go to a normal mechanic and you will save yourself 60% or more. Quoted over $800 to replace a (yes ONE) brake caliper that was sticking. The part is $58 at local parts stores, but they are charging me over $300 for the part. I could swap it out myself in less than an hour, but I've got another almost $500 in labor. Come on .... This after another Chevy dealership just went through the entire braking system a week ago and I spent over $1,500 there to get the brakes right. The very next time I drive it the ABS light is on and the brakes are sticking. Waste of money. I will never own a Chevy again and will avoid Chevy dealers like the plague.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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