Covert Ford

4.5

Hours of Operation

Service
Monday
7:00am–6:30pm
Tuesday
7:00am–6:30pm
Wednesday
7:00am–6:30pm
Thursday
7:00am–6:30pm
Friday
7:00am–6:30pm
Saturday
7:00am–1:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–7:00pm
Saturday
Closed
Sunday
11:00am–6:00pm

Cars on the lot

255 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Covert Ford are from Cars.com and DealerRater.com

876 reviews

In December, I sold my Avalon through KBB to Covert Ford....

3.0
by Michael F. on Feb 03, 2022

In December, I sold my Avalon through KBB to Covert Ford. I was offered reimbursement for my UBER home. I emailed receipts to Jacob Gomez with no response or reimbursement. I then emailed your GM, Joseph Cajas, with the same information. Nothing, but crickets from both of them. I wouldn't have wasted my time if they were going to ignore my emails with receipts for the $23.91 Uber charge. Michael F. Austin, Texas

Customer service 2.0 Overall experience 3.0 Does not recommend this dealer.

I bought a 2020 Lincoln Aviator that needed to go into...

1.0
by bwroberts on Jan 08, 2022

I bought a 2020 Lincoln Aviator that needed to go into service two days after I picked it up. It's been in the shop 3 weeks now and all it needed was a couple of dents fixed and new tires. For the past week they have been saying the car will be ready "tomorrow" and just give excuses as to why they haven't started on it. Now they ignore my calls and texts so I figured my only choice was to write a review.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I purchased a ford Expedition from Covert Hutto i had a...

5.0
by jim mcpherson on Nov 06, 2021

I purchased a ford Expedition from Covert Hutto i had a great Experience The Sales Department Were Awesome and when i went in for service the service Department Took The time to Explain to me services and Cost Before Repairs They Did A great Job I was very Happy And will Tell Everyone I know About them and refer my friends Joey The Service manager was very Help full

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The Ford service experience is the bottom of the barrel....

1.0
by mcpearcy on Nov 03, 2021

The Ford service experience is the bottom of the barrel. While I have purchased many Ford vehicles in my life, my next purchase will be anything but a Ford. The Covert Ford service department literally looks the other way when you drive in - even when you have an appointment that took weeks to schedule. Absolutely the worst service experience ever.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Ricardo Acosta has helped me with the purchase of 2...

5.0
by Frank.vasquez512 on Oct 28, 2021

Ricardo Acosta has helped me with the purchase of 2 trucks, very friendly and gave us the best deal.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Ford covert is the best place to purchase your car

5.0
by Alex Sandor P on Oct 28, 2021

If you looking for Purchase, or trading your car, don’t hesitate go and find Ricardo Costa. He is going to the best call him. Ford covert your place. 10/10

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

The salespeople at Covert Ford are some of the worst in...

1.0
by Daviscme on Oct 23, 2021

The salespeople at Covert Ford are some of the worst in the industry. The don't know their product, process or how to talk to customers. They act like they are there to do you a favor. They talk down to you if you are not purchasing a vehicle that costs more than their own. You would be better served at a buy here lot.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

This dealership has the best salesman Ricardo Costa in...

5.0
by Frank.vasquez512 on Oct 21, 2021

This dealership has the best salesman Ricardo Costa in Austin Texas. I have bought 2 trucks within 2 years. They delivered my second truck to my house in Georgetown. When I buy my third vehicle, it will definitely be at Covert Ford. Thank you Ricardo Costa.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very helpful got what I wanted Everything was good...

4.0
by Alex on Oct 20, 2021

Very helpful got what I wanted Everything was good timing Great selection of inventory Recommend

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

The worst dealership ever! Purchased a truck on a...

1.0
by mejiar69.rm on Sep 26, 2021

The worst dealership ever! Purchased a truck on a Saturday and had to scream and lose time from work to get my truck the next Friday and we will never shop with this dealership again. From the salesman to management to mechanics all unprofessional irresponsible and the worst customer service ever! Do Not shop for a vehicle at this dealership! Truck was not ready to be sold both front tires bald and very unsafe! Alberto was the worst sales person we have ever dealt with so incompetent stopped answering our calls and never bothered to apologize for him giving us wrong information. Management Jacob was not any better. Other sales reps would say we will call you back and no one did. Ramiro was another 1 that made promises he could not keep. The list can go on and on bottom line do not trust this dealership AT ALL!!! I will be following this up with higher ups and have them read the reviews just from this month all 1 star and that's only because we have to because they all do not deserve 1 single star! So we will see how the truck runs and do a complete inspection of this vehicle to make sure it is safe to drive because trust went out the window along time ago.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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