Courtesy Volvo Cars of Scottsdale
Hours of Operation
Cars on the lot
My husband, Steve, and I purchased our third Volvo from...
My husband, Steve, and I purchased our third Volvo from Frank McKnight this weekend. Frank is a pleasure to work with and very knowledgeable about Volvos. He always remembers us when we call and is very eager to help. We are sold on Courtesy Volvo as a dealership and on Frank McKnight as our sales person! Thank you, Gretchen Folson
Gretchen, thank you for the great review! We appreciate your support and are thrilled to hear that you and your husband had such a successful purchase experience working with Frank. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Courtesy Volvo of Scottsdale!
I made an appointment with Frank McKnight for my...
I made an appointment with Frank McKnight for my daughters first car. His manager Vincent worked hard to get me a great deal. They were a pleasure to work with.
Thank you for sharing and for trusting the Courtesy Volvo of Scottsdale team to get you a great deal on your daughter's first car! We hope it serves her for years to come. Safe travels! Best, Tim Raspiller - Sales Manager - (480) 291-5117
Frank has been working with me for over a month to get me...
Frank has been working with me for over a month to get me the best car and best deal. He was very responsive and quick with answers
We are delighted that Frank has gone the extra mile to get you into the right car! Thank you for choosing Courtesy Volvo of Scottsdale and for sharing your five-star review. We wish you safe and happy travels ahead!
The salesman was awesome but my three terrible...
The salesman was awesome but my three terrible experiences in their service department gives this dealership a negative 50 stars. I will never return to this dealership. They damaged my rim and didn’t tell me, they set my computer in my car into a tailspin and let me drive off and later told me to call on call to see if it could be resolved, then I had to take it in again as if it was my fault. The dealership was inept and I even asked for an 800 Volvo number to try and fix the computer tailspin issue myself with tech support. I switched to Arrowhead Volvo and they are amazing!!!
We set a higher standard for our valued customers than what you have described and I apologize that you didn't have a better experience with us. I understand your frustration. I will share your comments internally to ensure we are continuing to go above and beyond for each guest, but if you'd like to discuss this on the phone, I also welcome the chance to have a conversation. Thank you, John O'Connor - Service Manager - 602-325-3155
Great communication and frank was very helpful and...
Great communication and frank was very helpful and informative. Great experience. After purchase frank showed me all the bells and whistles in my new vehicle. Will definitely recommend to friends and family.
Your recommendation and positive feedback mean the world to us! Thank you for choosing Courtesy Volvo of Scottsdale - we hope your new ride provides many safe and happy miles! Best regards, Vince Maldonado - Sales Manager - 480-291-5324
Frank McKnight was very patient and helpful. Took the...
Frank McKnight was very patient and helpful. Took the time to help me get the best deal on an incredible Buick. Ask for Frank for a great deal.
We are grateful for your kind feedback! We will certainly let Frank know you appreciated all of the help. Enjoy your new Buick. Have a great day! Jeremy Sarnataro - General Manager - (480) 291-5107
Frank McKnight is most professional n considerate...
Frank McKnight is most professional n considerate salesperson I've met in all my decades. Above n beyond. I probably bought least expensive vehicle at Courtesy and I was treated before n after sale as if I bought most expensive. Amazingly prompt in all communication. All staff helpful n accessible. Words cannot express my appreciation n gratitude to Frank and all at Courtesy
Thank you for posting about your experience with Frank. We're happy to hear that he walked you through the purchase of your vehicle. On behalf of all of us at Courtesy Volvo of Scottsdale, safe travels!
Frank was very knowledgeable on the products and a joy to...
Frank was very knowledgeable on the products and a joy to work with. Displayed extreme patience when it came to helping me with the apps and and the tutorial on how the vehicle operates. We have purchased several cars in the past and I have always dreaded it. I would have to say working with Frank McKnight, Jason Hise and all other staff members with whom we interacted, were excellent. This was the best car-purchasing experience I ever had!! Thank You
We're so glad we could set a new standard in your vehicle-buying experience! Thank you for trusting Courtesy Volvo of Scottsdale with your business and leaving us such a kind review - and safe travels in your new ride! Best, Tim Raspiller - Sales Manager - (480) 291-5117
I’m very impressed by the quality, not only from your...
I’m very impressed by the quality, not only from your cars but your people. Frank took all the time we needed and more. He was patient and knowledgeable. I will refer you to all my friends. I had never been this excited about a car. I had been driving Mercedes for the past 20 years and no other ca compared till I got into a Volvo. Thank you Frank and thank you Volvo.
Thank you for taking the time to share! We appreciate your business and are happy to hear that you had such a successful purchase experience working with Frank and the Courtesy Volvo of Scottsdale team. Drive safely in your new vehicle, and we hope to see you again down the road! Jeremy Sarnataro - General Manager - (480) 291-5107
On multiple occasions this place has absolutely failed...
On multiple occasions this place has absolutely failed us. Most recently, they posted a vehicle for sale. I submitted an inquiry to which I received at least three different responses to. I was invited in that evening for a text drive. I replied I would be in first thing the next morning. Upon arrival, I asked for who I had emailed with to which everyone was clueless as to who this person was. I showed them the emails, and was told “oh that’s one of our online people blah blah blah.” At that point a man offered to help me. After 20 or so minutes trying to locate the vehicle, I pointed it out to him. It was sitting in the front spot right outside the door. He assured me that I was wrong and that vehicle was a customer’s. After another few minutes he return to inform me “that in fact that was the vehicle, and it was still where the customer had left it after turning it over to Volvo.” We looked through it and he gave me the whole speech about going through inspections and such. I offered to pay cash to show my seriousness of purchasing the vehicle. He said they had to run it through the checks to ensure it met their standards which I understood and appreciated. He confirmed my contact information and assured me that he would call. No call. No nothing. Fast forward a few weeks. After having another wild experience at a different dealership I opted to return here to speak with a manager to understand why it was so difficult to buy/lease a car when they seem to have plenty on the lot. Upon arrival I asked to speak with a manager, the first representative asked to know why. I briefly explained my situation, including the part about the used white sedan, which she retorted “oh! I bought that car! Smiling ear to ear!” Talk about insult to injury. It blows my mind that a company would allow someone with such a lack of professionalism to be the first person customers come in contact with. To wrap this up, I finally was able to sit with a manager…Tim Raspiller. I slowly walked him through all my issues. Provided him the emails to show all the facts. I then showed him the deal the other dealership offered me and then backed out of. He “didn’t want to say anything bad about them, but then suggested they made a deal they couldn’t back up.” I was earnest and willing to go, but asked if it was reasonable and if he could get anywhere close to what I was looking for. He worked his magic, pulled some strings, and low and behold he was going to save the day by pulling a loaner and leasing it to me at the agreed price. He did warn me the vehicle would not be available that day but he would rush to get it to me. Everything seemed great. The next day they called me to tell me the vehicle is ready. I show up and instead of the XC60, which was the only car we ever talked about, he has a S60 waiting for me and I would need to schedule an appointment to bring it in to get the package I was promised. Are you kidding me?!?! How hard is it to give a company $20K? Excuses were made, fingers were pointed, but at the end of the day poor service starts at the top. Tim failed to listen and it shows why this place has gone so far downhill. Side note: if you want good chit chat, go meet with their finance guy. Loves to talk. He will tell you about all the damage he has caused to his cars and where brothers live. If you want accurate numbers, avoid this guy. He had to reprint the financials because numbers were wrong and of course higher than what was written and agreed too. What’s funny to me is looking as this, when I asked for THE manager…I should have been taken to Jason.
This review was concerning to read. We strive to deliver our customers the most pleasant and straightforward buying experience possible, and it sounds like we missed the mark. I will make a note of the concerns you've raised so we can evaluate and improve our practices moving forward, but I'd also like to apologize for the inconvenience this situation has caused. While I understand you are upset, I'd love to have a conversation about this. Please give me a call, if you are willing - I will look for your contact details in the meantime. Best, Tim Raspiller - Sales Manager - (480) 291-5117