Courtesy Volvo Cars of Scottsdale

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed
Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–8:00pm
Sunday
10:00am–6:00pm

Sales Team

Jud White  headshot

Jud White

Service Advisor 4.6 (231 Reviews)
Dealer Experience 32 years
Dealership Experience 5 years
Drew  Luis headshot

Drew Luis

Finance 4.7 (138 Reviews)
Dealer Experience 15 years
Dealership Experience 4 years
Jeremy Sarnataro headshot

Jeremy Sarnataro

General Manager (89 Reviews)
Dealership Experience 5 years

Cars on the lot

85 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Courtesy Volvo Cars of Scottsdale are from Cars.com and DealerRater.com

1169 reviews

Fast and friendly service, Judson in the service...

5.0
by juanviorato on Jan 06, 2022

Fast and friendly service, Judson in the service department is really nice and attentive. Thank you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We love hearing from our happy customers! It's wonderful Judson made sure your needs were met while you were visiting for your service appointment. Thanks for choosing Courtesy Volvo of Scottsdale! Jeremy Sarnataro - General Manager - (480) 291-5107

Jud has been an outstanding service writer for my family...

5.0
by geoffweiss74 on Dec 22, 2021

Jud has been an outstanding service writer for my family for over 23 years. Many Volvos later including 740,850,S70,XC90,S60,XC60. Jud knows Volvos! He is helpful and a pleasure to do business with. Courtosy Volvo is far and away the best dealership I have worked with. My next purchase will for sure be a Volvo and for sure from Courtesy! Courtesy is interested in repeat business and building relationships.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

All we can say is - wow! We're so pleased to hear Jud continues to make sure you and your family's Volvo's are in top-notch condition. Thank you so much for choosing Courtesy Volvo of Scottsdale and we look forward to seeing you again next time!

Thank you John for taking the time to reach out to me...

4.0
by azbalto2003LynnTownsend on Nov 23, 2021

Thank you John for taking the time to reach out to me today and addressing my concerns. I am looking forward to following up with service next month. Thanks

Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for stopping by to commend John. We are so glad to hear that he could assist with your concerns! All of us at Courtesy Volvo of Scottsdale appreciate your support and look forward to our continued relationship.

I have purchased/lsd 3 cars with this dealership. They...

1.0
by Prove35 on Nov 20, 2021

I have purchased/lsd 3 cars with this dealership. They are always great to work with up front, however this last car purchase will be my very last car purchase. Salesperson Jason, was incorrect about amenities, Told me service would fix my problem right away, 5 months later Sevice Mngr John does his best to fix it but (quietly asks me to give service a good review with Volvo) which I did. Then John fails to deliver and costs me time and money. This is after my brand new 2021 car already had to have a new ac component put in already and it’s electronics have had to be worked on (and need it again). Examining Lemon Law with Consumer Protection Agency and would not encourage anyone to use this dealership. I understand there are some supply chain issues out there, but some things are worth the wait. Thanks!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I can understand why you're frustrated, and I'm very sorry for the trouble you've had with your recent purchase. This experience certainly doesn't reflect our goals to provide attentive and efficient care. It's hard to hear we haven't met your expectations, and I will discuss this review with the appropriate personnel so we can elevate our guest's future visits. I think it would be best if we spoke about your review. I don't have your name, so I will be unable to look you up in our system. Please consider contacting me at your earliest convenience. Thank you, Jeremy Sarnataro - General Manager - (480) 291-5107

This dealership is the worse dealer i have ever dealt...

1.0
by gmacyn on Nov 11, 2021

This dealership is the worse dealer i have ever dealt with. Their sales people lies to you to get the sale, then after that they do not want to talk to you. When you call in for a problem, they ignore you. Their customer service people, do not return your calls when you have a problem. Their customer service manager repeatedly lied to me about ordering a part for my car and the part was never ordered. I reported them to the Better Business of Arizona for their wrong doing. The bottom line this dealership is dishonest, and very shady, if you want my advice never buy a new or used car from them. period

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Today was an extremely disappointing interaction for...

1.0
by mh on Oct 30, 2021

Today was an extremely disappointing interaction for several reasons. The largest one being the inconsistency of advertised price.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I'm sorry to hear that you're disappointed in your experience with us. Providing our guests with consistent and upfront pricing is always our goal, and if there was a discrepancy, I apologize. This feedback is appreciated, and we will review our advertised prices to be sure they are correct. If there is anything more I can do for you, or if you care to provide more detail, please reach out to me directly. Thank you, Tim Raspiller - Sales Manager - (480) 291-5117

Even though I live 2 hours away, Frank and Courtesy Volvo...

5.0
by lmari32 on Oct 29, 2021

Even though I live 2 hours away, Frank and Courtesy Volvo did everything online and Frank delivered my new car. I highly recommend Frank.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for taking the time to leave Courtesy Volvo of Scottsdale this great review. We're pleased that Frank worked hard to ensure that your purchase experience was an excellent one. Best, Jeremy Sarnataro - General Manager - (480) 291-5107

Needing a lower height car than my expedition after...

5.0
by ftorba on Oct 14, 2021

Needing a lower height car than my expedition after having had spine surgery. My sister-in-law drove me thru all the auto parks in town. Almost ready to quit our search hearing about long waits to order or nothing to choose from on lot we finally came across Courtesy Volvo. I immediately saw a car I loved the looks of inside and out. We were able to spend some time looking at the cars. Which we liked. No pressure. Then Frank McKnight came to answer any questions we may have. I die to my surgery could not get out of the car. Frank was very helpful and patient and good about wearing a mask. We talked about a different car that we were looking at that was out on loan. Frank offered to bring out to our home to show us. The best news is that the car I did buy came brand nee into the dealership. The colors I wanted. It was meant to be. Frank brought it to our home . We took a test drive and the car was perfect for me to get into. Through everything Frank couldn’t have been more helpful, patient, informative and friendly.. When Frank delivered the car he was very professional and knowledgeable about the vehicle and helped me learn what I needed to know and do. I would recommend Courtesy Volvo and Frank McKnight. Love my new car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

What a wonderful review! We're so glad that your long search for the perfect vehicle led you to Courtesy Volvo of Scottsdale. It's outstanding that you had the chance to work with Frank and that he genuinely went the extra mile to ensure that you got a vehicle that would suit all your needs. We're lucky to have someone so patient and knowledgeable on our team, and it's great that you were able to experience his above and beyond service firsthand. Many thanks for leaving us such a positive review, and we hope you continue to love every mile in your new car! Jeremy Sarnataro - General Manager - (480) 291-5107

Everything I said was true ! My husband is in a wheelchair and me just having had surgery. I needed a caregiver who was wonderful. We explained everything to Frank and he couldn’t be more understanding or helpful.

I’ve been coming to this dealership to service my XC90...

1.0
by Ron B on Oct 13, 2021

I’ve been coming to this dealership to service my XC90 for over four years now. They used to be great. That’s not the case anymore. They have turned over a number of their staff (including their service manager, shop foreman, and at least one service advisor and experienced technician). In July, I brought my vehicle in to address a few minor issues before the factory warranty ran out. One of the three issues (software related) was addressed and the other two were ignored (a grinding sunroof and a weak battery). Sure enough, I had to come back the next week when the sunroof continued grinding and there was a battery warning displayed on my dash. It’s rather inconvenient to come back multiple times for the same issues, but that would be the least of my concerns… On my return visit, they replaced the sunroof tray, and in the process scratched my roof through the clear coat down through the paint in multiple areas. The service manager told me it was just some residual glue that would wipe right off. His detailer took it to the back and proved otherwise. Eventually, it was sent off to their collision center for repair. When it returned, the service manager assured me that he would look over everything closely to ensure there were no more issues and I would not have to return a third time. When the vehicle was delivered to me, I opened the passenger door and the entire C-pillar panel fell off (they removed it to replace the sunroof tray). Upon examining the panel, there was only 1 of four clips installed. I spent about 15 minutes in the pouring rain with two young children maneuvering the panel just to be able to close the door. The next morning, I went to test the sunroof they repaired and found that one of the rubber seals was dangling from the roof, pinched between the frame and the glass. So much for that promise of a full inspection… At my return visit, I was again promised a full inspection of the work by an experienced technician and the service manager. They even added a billable line on the invoice for this. If you’ve read this far, then you won’t be surprised to learn what happened next. Driving home from work a few days later, the large plastic cover behind the rear view mirror fell from the headliner. I parked and saw that the sunroof control panel was not clipped onto the ceiling. It was just dangling and the plastic pieces that cover it were forced into place. These pieces now have cosmetic damage and bent clips so they no longer sit flush. My rearview mirror (in the same area) was also chipped on the edge. I received two loaner vehicles during this ordeal. Each one of them was given to me with low air pressure (~10 PSI low in one of them) in all four tires and no washer fluid. When my own vehicle was returned to me the second time, there was also dangerously low air pressure in all four tires. I reported each instance to the service manager and he didn’t even bother to respond. I guess I shouldn’t have been surprised that a service department that can’t even be bothered to inflate tires to a safe pressure could be trusted to work on more complicated things like a sunroof repair. I have reached out to the service manager (John O’Connor) and the general manager (Jeremy Sarnataro) multiple times. John responds to about every third email just telling me to bring the car back in each time I notice something else they screwed up. Jeremy just defers to John on everything, saying we can completely trust him—despite all the evidence I’ve provided to the contrary. Not once did I receive an apology nor any believable assurance that they gave a xxxx about the multiple trips, frustration, and wasted time I’ve experienced. What should have been a simple service visit in July has now been dragging on for almost three months. I’m literally afraid to go back and let them fix the additional damage they’ve caused. Each time I do, they screw something else up. If you’re active on the Volvo forums (like Sweedespeed), you’ll see multiple complaints from others about this service department. Some of them read like horror stories. There are two other Volvo service departments in the Phoenix area with much better reputations. Do yourself a favor and drive right past Courtesy Volvo to one of those others if your vehicle needs service.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Frank and Vincent worked with me to get my Honda Odyssey....

5.0
by dallas.jamie on Oct 07, 2021

Frank and Vincent worked with me to get my Honda Odyssey. Go see them for an excellent deal.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations on your new Honda Odyssey! We are so happy to hear Frank and Vincent were able to send you home in a car that is right for you. Thank you for choosing Courtesy Volvo of Scottsdale and we wish you the best in your new ride!

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