Courtesy Volvo Cars of Scottsdale
Hours of Operation
Cars on the lot
Not a fun experience
I bought my "used" car nov 18th it was for a frs 2015 that happened to be at their dealership. First of all the price was ridiculously over priced but since I been looking for cars for months and no luck due to shortage I finally found the frs that I really liked. So I took the chance and bought it. I test drove it it was all great. Took the car home, literally 1 week of having it , it broke down on me in the middle of road! I was lucky enough to pull on the side. Car was completely dead would not start at all! I thought it was the battery so I called my dad to jump my car and no luck. Dealership called a tow truck picked it up and took it back. That was November 26th. I get no call no updates. Dec comes around, I get a call from service like 2nd week of dec asking if I installed something.!! Basically blaming me for having the car issue. (Let's get one thing straight I only had this car for 1 week drove it for like 4 days since I work at home) why would I install something in my car that i only had a week?! This is ridiculous. That was the last time I hear from them until Dec 30 this time the MANAGER Jeremy calls me leaving a vm saying that I had their loner car and needed to return it !!!! No one updated me with the car situation no one said what was wrong no one said anything but yet I get a call from him saying they needed their car back. I called him I told I will not give their loner back until I get my car fixed or I get my money back. Simple as that. Again he blamed me for installing something in the car. I was pissed at this point. I called my lawyer for advise, I ended up sending them a letter if they don't fix my car or give me my money back I was taking them to court. January 10 comes around, I get a call from another sales rep Jacob because Jeremy didn't want to speak to me in person. Jacob updated me telling me that a car shop was going to fix it . I just got my car back feb 12th! It runs again. Jud fixed my window tint because it had air bubbles and it was too dark. It's perfect now! John service manager is the one taking care of my car (scheduling, explaning things that my car had, making me understand why my car wasnt performing right) from all the interior damage that previous owner did to it. Seems like he is the only one that cares about what i have to say. Good thing is, its running again and will be taking car back next month to get other things fixed which john and i already spoke about ! Even though car has been fixed and I appreciate that very much from service department side I do not recommend this dealership at all. Any dealership what so ever actually but this one really did it. From the beginning blaming me for causing the issue . Very unprofessional, very weak customer service. Especially from the general manager Jeremy who should of been the main one to take care of me but failed to do so. Horrible experience. Wish it would of been different this was my first dealership car I ever bought and they completely ruined my experience.
Martha - It's extremely concerning to see this feedback. I apologize that you are still experiencing issues with your vehicle and want to make sure that your concerns are taken care of. Please call me directly at your earliest convenience so that we can discuss this together. Thank you, Tim Raspiller - Sales Manager - (480) 291-5117
Situation resolved: disregard previous review!
Situation resolved! After my review I was immediately contacted by Judd White and John O’Connor, Service Manager. They were very responsive and I was able to bring in my car right away. I was greeted like royalty. My windshield fluid emitter was tested and was found to be working. It had never been explained to me that windshield fluid on the driver’s side was emitted along the driver’s wiper itself. It is not apparent from inside the car but is readily seen from outside the vehicle. The reservoir was topped up (it holds up to 2 quarts.) Sincere apologies were made by Service regarding previous encounters. I drove away a happy camper. (I loved summer camp!) Thank you John, Judd and Tyler the valet. And also to the chief technician from Service. I think it was Carl? (Apologies to that gentleman, I did not catch his name.) I do love my Volvo.
Thanks for the review! We're glad to see that our team was responsive, helpful and that we were able to make things right. We will let Judd and John know that you're grateful for their help. If there's anything else we can do for you, please let us know. Jeremy Sarnataro - General Manager - (480) 291-5107
Max made the experience very easy!
Max made the experience very easy! Fast easy way to purchase. Finance was a smooth process.
Thank you for the great review! We appreciate your support and are happy to hear that Max delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Courtesy Volvo of Scottsdale!
Best car salesman ever! Smart, quick, transparent....
Best car salesman ever! Smart, quick, transparent. Logistics got weird, as I needed to be at dinner to meet family from out of state. After a very quick and honest deal, Chris gave me a lift 25 minutes away. Granted I spent a lot of money…but he didn’t have to do that. The dude is transparent, go-getter personality, and he don’t lay on the traditional cliche sales pitch. I love the energy and enthusiasm. Glad to be a new XC60 Volvo owner. Thanks Chris! -Scott and Noi
Scott and Noi - We are thrilled to hear that you had such a fantastic car-buying experience working with Chris. It's wonderful to hear that he delivered straightforward and accommodating service. Thank you from our Courtesy Volvo of Scottsdale team! I wish you many safe miles in your Volvo XC60. Jeremy Sarnataro - General Manager - (480) 291-5107
Haven’t been to Volvo since the dealer moved from Tempe....
Haven’t been to Volvo since the dealer moved from Tempe. So, it’s my first visit to visit Courtesy Volvo. The place is very clean and above all I met JW. His service was so.good that I will go back there again next time.
Thank you for allowing us the chance to assist you! We are delighted that our team left a great first impression and we truly appreciate your positive feedback. Hope to see you at your next visit! Jeremy Sarnataro - General Manager - (480) 291-5107
Great service. Reasonable wait time. Positive...
Great service. Reasonable wait time. Positive experience! Don’t like the idea I have to write a 15 word review.
Thank you for the review! We value customer feedback, and we truly appreciate you taking the time to share your experience. Drive safely, and we hope to earn your business again at Courtesy Volvo of Scottsdale! Best, Jeremy Sarnataro - General Manager - (480) 291-5107
Fast and friendly service, Judson in the service...
Fast and friendly service, Judson in the service department is really nice and attentive. Thank you
We love hearing from our happy customers! It's wonderful Judson made sure your needs were met while you were visiting for your service appointment. Thanks for choosing Courtesy Volvo of Scottsdale! Jeremy Sarnataro - General Manager - (480) 291-5107
Jud has been an outstanding service writer for my family...
Jud has been an outstanding service writer for my family for over 23 years. Many Volvos later including 740,850,S70,XC90,S60,XC60. Jud knows Volvos! He is helpful and a pleasure to do business with. Courtosy Volvo is far and away the best dealership I have worked with. My next purchase will for sure be a Volvo and for sure from Courtesy! Courtesy is interested in repeat business and building relationships.
All we can say is - wow! We're so pleased to hear Jud continues to make sure you and your family's Volvo's are in top-notch condition. Thank you so much for choosing Courtesy Volvo of Scottsdale and we look forward to seeing you again next time!
Thank you John for taking the time to reach out to me...
Thank you John for taking the time to reach out to me today and addressing my concerns. I am looking forward to following up with service next month. Thanks
Thank you for stopping by to commend John. We are so glad to hear that he could assist with your concerns! All of us at Courtesy Volvo of Scottsdale appreciate your support and look forward to our continued relationship.
I have purchased/lsd 3 cars with this dealership. They...
I have purchased/lsd 3 cars with this dealership. They are always great to work with up front, however this last car purchase will be my very last car purchase. Salesperson Jason, was incorrect about amenities, Told me service would fix my problem right away, 5 months later Sevice Mngr John does his best to fix it but (quietly asks me to give service a good review with Volvo) which I did. Then John fails to deliver and costs me time and money. This is after my brand new 2021 car already had to have a new ac component put in already and it’s electronics have had to be worked on (and need it again). Examining Lemon Law with Consumer Protection Agency and would not encourage anyone to use this dealership. I understand there are some supply chain issues out there, but some things are worth the wait. Thanks!
I can understand why you're frustrated, and I'm very sorry for the trouble you've had with your recent purchase. This experience certainly doesn't reflect our goals to provide attentive and efficient care. It's hard to hear we haven't met your expectations, and I will discuss this review with the appropriate personnel so we can elevate our guest's future visits. I think it would be best if we spoke about your review. I don't have your name, so I will be unable to look you up in our system. Please consider contacting me at your earliest convenience. Thank you, Jeremy Sarnataro - General Manager - (480) 291-5107