Courtesy Volvo Cars of Scottsdale
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Cars on the lot
I am having to change a 5 star purchase to a 1 star
I am having to change a 5 star purchase to a 1 star service. This started a few weeks ago when I dropped the car off for service and never received a call that the car was ready. So I reached out only to be told they lost the key. This would not have been an issue as well have another key but instead they chose to avoid the issue. They told me they would then call once the key was found but a week went by with no calls. So reached out again, finally for them to tell me they will give a new key. I still never heard back from the original service guy. This brings me to today. Was driving back from a trip and just made it to the dealership at 1:30 with the car needing some help. Judd was the only person in service and said he would get it back there and we should wait. So an hour passed and we went to find him for an update. It is 2:30 and he said the parts guy is on lunch and does not know if they have the part. So then they said they would drive us to get something to eat, one the way I asked what time they closed and they responded with 4pm. At this time there was an only an hour and 15 minutes left till they closed. I was blown away, were they going to leave us at our food destination with no way to get back? So I had the driver take us back to the dealership since there was no way the car could be repaired before close. So instead of just being honest and letting us go home they had us sit there till almost close. The only manager that was there was the sales manager and we were told he had deals to close since it is a Saturday and would talk to us when he found time. So we decided to get an Uber and leave and I'm sure will have to chase any sort of follow up to get our car back. While I love my Volvo I will be looking at a different vehicle to trade in for it so I don't have to deal with this dealership. I would recommend people to look at other options because once the joy of the purchase is compete the service will feel like a betrayal.
I am very sorry that we have fallen short of our high standards during your service visits. What you are describing is far from the attentive, efficient work we expect for our guests and we would be grateful for another opportunity to give you a five-star experience. Please don't hesitate to reach out so we can discuss this further and hopefully make things right. Thank you, David Kim - Service Manager - 480-291-5123
Great job on my car.
Great job on my car. Excellent service. Super people to work with and went out of the way to help
Kevin, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Courtesy Volvo of Scottsdale team. Drive safely, and we hope to see you back again down the road! Best, Jeremy Sarnataro - General Manager - (480) 291-5107
I love coming here they’re very thorough and very
I love coming here they’re very thorough and very friendly. Very wise with her decision making and professional suggestions.
Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Courtesy Volvo of Scottsdale team. Drive safely, and we hope to see you back again down the road! Best, Jeremy Sarnataro - General Manager - (480) 291-5107
Follow up on first review…….
Follow up on first review……. I called David first thing this morning, he was kind of aware of the issue. Which I feel warrants me a call, not me calling in to find out what’s up with my car. It was left another night last night so they could finally do the diagnostic, that I originally asked for and was willing to pay for. I’m being told they actually fixed the issue. Who knows. However, what ever issue that was really going on was not worth 2298.00 I know this bill would’ve been cheaper. However, I’m was told wrong Information or just bluntly lied to. David fixed or cleaned what he said was causing the engine light and asked me what else I needed done . I was told I would get a discount on the next service after telling him some more work I wanted to have done. Now why would I want or why would I go back. No thank you. Some money back for what I actually needed done would be nice, but we all know that won’t happen. Have a good night and you’ll never have my business or anyone I meet with a Volvo.
Hello there- I am concerned to see that our team let you down. We strive to ensure that our customers feel taken care of, and I apologize that you're frustrated with your service experience. I can assure you that we would never intentionally make false promises, so if we can do anything further to help you, please get in touch. Thank you, David Kim - Service Manager - 480-291-5123
Andrew is a liar, and has deplorable character!
Andrew is a liar, and has deplorable character! I recently purchase a car from Courtesy Volvo of Scottsdale. I DO NOT recommend this dealership or Andrew Luis. He is deceitful! From beginning to end, I was lied to by Tim Raspiller, Sales Manager, 480-291-5117, firstname.lastname@example.org, Vehicle Sales Maxwell Chiandet, 480-527-2922, Mchiandet@courtesyautomotivegroup.com, & Andrew "Drew" Luis Finance Manager, email@example.com 480-291-5100. Long story short, they lied about everything! They overcharged me by over $4,000.00. They didn’t utilize the pre-approval provided by my bank. They deceptively documented all of the contracts with my banks name as the lien holder, even though they secretly went with another bank and increased by APR over 3%. When I asked about the APR I was told that higher APRS mistakes happen and that I could call my bank to modify. Drew deliberately failed to tell me then that they used another bank. When I spoke with Drew a week later he finally revealed that they changed the bank. His excuse was that the deal wasn’t complete, even though I signed all of the contracts and he confirmed that the lien holder was indeed my bank. I requested details showing my pre-approval was “declined”, the approval letter from the bank they chose for me without my knowledge, documentation of the final sale, & other documents. It’s been 2 weeks and Drew has failed to provide those documents. Its been a month and I still have no documentation or contact information for the lien holder. Drew lied about not having the terms & conditions to the warranty that was offered. He refused to cancel the contract upon my request when there were no terms & conditions provided. I called the warranty company, they told me that Drew/Courtesy has the terms & conditions on site and that they should’ve been provided to me. Drew told me that Courtesy only offers the Level 4 warranty, which was a lie. I have record of Drew stating that Courtesy offers levels 1-4 but he knowingly only offered me the most expensive warranty. The warranty company also confirmed that levels 1-3 were an option for me. I also have record of Drew lying about the cancellation details of the warranty. AVOID DREW AND THIS DEALERSHIP AT ALL COST.
This feedback is very concerning to receive. It is our goal to deliver a seamless and straightforward purchase experience, and it is never our intention to mislead or take advantage of our guests. I apologize for any confusion regarding your purchase and for the issues you have encountered working with my team. I would appreciate another opportunity to speak with you to see what more we can do to help clear things up. If you are willing to discuss this further, please feel free to give me a call directly. Thank you, Dana Miller - Finance Director - 4805272907
We are part time residents in Scottsdale.
We are part time residents in Scottsdale. Our 2021 XC60 had a headlamp malfunction warning indicator light come up a few days before we were heading back to Canada. I used the on line service scheduling feature and booked the car in for the next day. The service advisor Michael was very courteous and the mechanics found the software issue very quickly. We can now head back on the road knowing our issue was resolved. Thanks for providing such excellent service.
Thank you for trusting Courtesy Volvo of Scottsdale with your service needs. We're happy to hear Michael and the rest of the service team stepped in to make sure your 2021 Volvo XC60 was taken care of. Please let us know if there is anything else we can do for you! Jeremy Sarnataro - General Manager - (480) 291-5107
I purchased an XC90 in January.
I purchased an XC90 in January. The purchase process seemed like a smooth and efficient operation. Then the problems showed up. Purchase documents are all electronic and provided on a USB drive. My drive did not include the extended service contract or the final purchase price. I had to request them and was shocked to find that I was overcharged by $1700. Also found out that the service contract they requested was a cheap Feature Guard version instead of the Major Guard bumper to bumper contract I paid for. After many emails, phone calls and a return visit, all the issues seemed to be resolved. Now I found that the service contract was never updated, so I had to work with ALLY to get is straightened out. I’ve seen lots of great reviews for this dealer, but my experience was poor if not downright deceptive. It has become my worst buying experience and I would recommend that any customers carefully review their documents for accuracy. BUYER BEWARE!
It is disappointing to see this review as we strive to provide our customers with a smooth, straightforward buying experience. I am very sorry for the mix-ups with your paperwork and the inconveniences this has caused. This is not the five-star standard we expect to deliver, and your feedback will help us improve in the future. Your concerns are our priority, and if you were willing to give me a call, I would like to make sure that we leave a better impression moving forward. I hope to hear from you soon. Thank you, Tim Raspiller - Sales Manager - (480) 291-5117
Very cordial from the start!
Very cordial from the start! Communication is top notch. Very pleased with everything. Definitely will become my Volvo dealer.
Jerry - Thank you so much for sharing this fantastic feedback! We are delighted to hear that you're a satisfied customer and grateful for your business. See you next time at Courtesy Volvo of Scottsdale!
Christopher Dee is very likable and friendly.
Christopher Dee is very likable and friendly. More importantly he knows Volvo cars. We love the Volvo XC60 Recharge he sold us and we will definitely return to Christopher and Courtesy for the next car
Congratulations on your new Volvo XC60! We are delighted that you had such a positive experience working with Christopher and our team. Thank you for giving Courtesy Volvo of Scottsdale your business!
Had appointment for speaker repair for my Volvo Volvo
Had appointment for speaker repair for my Volvo Volvo they took three hours to do it I know they were busy at the time but I felt like I was low priority, didn’t seem fair.
Hello and thank you for sharing your review with Courtesy Volvo. As the Service Manager, first I wish to say thank you for your business. And our goal is to always listen to each of our customer’s requests. I cannot meet every request, however if you have a minute to discuss with me the item, perhaps we can find a way to learn from and possibly even resolve your concern? I look forward to hearing from you. My direct line is 480-291-5123 and my email firstname.lastname@example.org - Respectfully, David Kim, Service Manager