Courtesy Volvo Cars of Scottsdale

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed
Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–8:00pm
Sunday
10:00am–6:00pm

Sales Team

Jud White  headshot

Jud White

Service Advisor 4.6 (231 Reviews)
Dealer Experience 32 years
Dealership Experience 5 years
Drew  Luis headshot

Drew Luis

Finance 4.7 (138 Reviews)
Dealer Experience 15 years
Dealership Experience 4 years
Jeremy Sarnataro headshot

Jeremy Sarnataro

General Manager (89 Reviews)
Dealership Experience 5 years

Cars on the lot

85 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Courtesy Volvo Cars of Scottsdale are from Cars.com and DealerRater.com

1169 reviews

Shining Stars

5.0
by Dr J on Jun 16, 2022

Highly recommend Courtesy Volvo to anyone who values quality and customer service. Jacob ⭐️⭐️⭐️⭐️⭐️ Brenna ⭐️⭐️⭐️⭐️⭐️ Jeremy ⭐️⭐️⭐️⭐️⭐️ Courtesy Volvo ⭐️⭐️⭐️⭐️⭐️ Volvo ⭐️⭐️⭐️⭐️ If you own a Volvo and live in Arizona, go here.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for sharing your kind words for the Courtesy Volvo of Scottsdale team! I am glad Jacob, Brenna, and Jeremy have left great impressions. I will share your five-star ratings and look forward to seeing you again soon. Kind regards, Jeremy Sarnataro - General Manager - (480) 291-5107

Judson White was awesome!

5.0
by drelvablanks on Jun 06, 2022

Judson White was awesome! So helpful in his responses so that I could make good decisions

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the great review! We are so glad to hear that Judson delivered such a successful service experience. Drive safely, and we hope to see you back again at Courtesy Volvo of Scottsdale! Best, Jeremy Sarnataro - General Manager - (480) 291-5107

Chris was fantastic to work with when we looked for a

5.0
by Matt on Jun 01, 2022

Chris was fantastic to work with when we looked for a car. We came down from SLC because we did not want to work with the one Volvo dealer there because we had such a terrible experience with them. Chris was everything you could hope for in a car salesperson; he was very knowledgeable, patient, and honest, and we never felt like we were getting pushed into something we did not want. We were very happy with our experience there and will be recommending and sending business back to him. Thanks again Chris.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Matt - We are delighted to read your great review of Chris and the team! Thank you for choosing Courtesy Volvo of Scottsdale and for sharing your feedback. We wish you safe and happy miles ahead!

Here is an interesting two-part story about Courtesy

1.0
by Dave on Jun 01, 2022

Here is an interesting two-part story about Courtesy Volvo Service. Story1: About a year ago, my son was visiting from CA. While here, his check engine light came on. He took his Volvo here to have it checked. First it was diagnosed as problem A which could be fixed for $350. Yeah, that didn't solve it. Then it was problem B which could be fixed for $820. Yeah, that didn't fix it. Then it was problem C which could be fixed for $510. Nope, that didn't fix it...... This went on for about 45 days with a total cost of $8,500. Every time it was "well, the most recent fix was needed, but so was the previous one". Story 2: My Volvo engine light was on so I took it to these guys to have it checked. They gave it a check over, and they said it was problem A which they fixed for $410. Had it back for a week, and the light came back on. Back in it went, and I got the same excuse as with my son's car - "well B needs fixing, but we had to fix A as well". In this case B was a leaking head gasket that was somehow missed in the first check. But they'd be happy to fix it for $4500. I looked up all the symptoms of a bad head gasket, my car had none. I decided given the experience with my son's car, it would be a good idea to get a 2nd opinion. The second place ran all the diagnostics, and said I had a bad fuel regulator - fixed for $320 parts and labor. That was 2 months ago, and no engine light on and no problems at all. Do yourself a big favor, stay away from this place. They are either wildly incompetent or just plain dishonest. They would get 0 stars if that were allowed.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Dave- thank you for taking the time to share. We aim to provide excellent service, and I regret that we dropped the ball for both you and your son. We would never intentionally recommend unnecessary repairs, and it is concerning to have left that impression. I would be happy to discuss this further to try and earn back your trust in our work. Please let me know if you'd like to speak. Thank you, David Kim - Service Manager - 480-291-5123

Thanks David, I appreciate the boiler plate response. It's really not an "impression", it's a fact. Your service department did a repair on my car for over $400 and proposed another for $4500, and neither of the fixed/would have fixed the issue.....God knows what the real cost of fixing my son's car would have been IF your service department had done the correct diagnosis in the first place, pretty sure a lot less than $8500.

Thanks David, I don't want anything from you. The purpose of this post was to alert other potential customers to your practices.

BEWARE!

1.0
by Dave on Jun 01, 2022

Here is an interesting two-part story about Courtesy Volvo Service. Story1: About a year ago, my son was visiting from CA. While here, his check engine light came on. He took his Volvo here to have it checked. First it was diagnosed as problem A which could be fixed for $350. Yeah, that didn't solve it. Then it was problem B which could be fixed for $820. Yeah, that didn't fix it. Then it was problem C which could be fixed for $510. Nope, that didn't fix it...... This went on for about 45 days with a total cost of $8,500. Every time it was "well, the most recent fix was needed, but so was the previous one". Story 2: My Volvo engine light was on so I took it to these guys to have it checked. They gave it a check over, and they said it was problem A which they fixed for $410. Had it back for a week, and the light came back on. Back in it went, and I got the same excuse as with my son's car - "well B needs fixing, but we had to fix A as well". In this case B was a leaking head gasket that was somehow missed in the first check. But they'd be happy to fix it for $4500. I looked up all the symptoms of a bad head gasket, my car had none. I decided given the experience with my son's car, it would be a good idea to get a 2nd opinion. The second place ran all the diagnostics, and said I had a bad fuel regulator - fixed for $320 parts and labor. That was 2 months ago, and no engine light on and no problems at all. Do yourself a big favor, stay away from this place. They are either wildly incompetent or just plain dishonest.

Customer service 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Dave- thank you for taking the time to share. We aim to provide excellent service, and I regret that we dropped the ball for both you and your son. We would never intentionally recommend unnecessary repairs, and it is concerning to have left that impression. I would be happy to discuss this further to try and earn back your trust in our work. Please let me know if you'd like to speak. Thank you, David Kim - Service Manager - 480-291-5123

Judd has been the most excellent and attentive person

5.0
by Leah on May 31, 2022

Judd has been the most excellent and attentive person I've ever worked with at a dealership. He always makes me feel like a big problem can be handled no problem.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Leah, thank you for the great review! We are so glad to hear that Judd delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Courtesy Volvo of Scottsdale! Best, Jeremy Sarnataro - General Manager - (480) 291-5107

An excellent place for Volvo service

5.0
by Trulyb on May 27, 2022

I’m always pleased with the excellent and courteous service I get from Courtesy Volvo of Scottsdale. I make almost a 2 hour drive each way because I can count on things being done right, and I appreciate the kind help of the driver who helps me make good use of my time in Scottsdale. I highly recommend them.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Reviews like these truly make our day! Thank you so much for supporting Courtesy Volvo of Scottsdale and we'll see you next time!

Did a great job and applied a nice discount to the cost

5.0
by jgoldstein5549 on May 26, 2022

Did a great job and applied a nice discount to the cost of my repairs!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're so glad to hear that! Thank you for coming to Courtesy Volvo of Scottsdale for your repairs and taking time to support us with a positive review. Jeremy Sarnataro - General Manager - (480) 291-5107

Courteous, efficient, very clean, calm, great waiting

5.0
by earthhous on May 25, 2022

Courteous, efficient, very clean, calm, great waiting area, finished replacing air bag in less than an hour.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the terrific review! We're glad we could assist with your airbag - and we're at your disposal for any future maintenance needs that arise! Best, Jeremy Sarnataro - General Manager - (480) 291-5107

I have always received top notch service with Courtesy

5.0
by Linda on May 24, 2022

I have always received top notch service with Courtesy Volvo and Jud -- questions answered, nature of service needed is always explained. If any problems (and there are typically none) they are addressed immediately. Highly recommend them!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Your feedback means a lot to us, Linda! Thank you for trusting Courtesy Volvo of Scottsdale with your business and for taking the time to recommend our work to others. Drive safely until we see you next!

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