Courtesy Volvo Cars of Scottsdale

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed
Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–8:00pm
Sunday
10:00am–6:00pm

Sales Team

Jud White  headshot

Jud White

Service Advisor 4.6 (229 Reviews)
Dealer Experience 32 years
Dealership Experience 4 years
Drew  Luis headshot

Drew Luis

Finance 4.8 (138 Reviews)
Dealer Experience 15 years
Dealership Experience 3 years
Jeremy Sarnataro headshot

Jeremy Sarnataro

General Manager (89 Reviews)
Dealership Experience 4 years

Cars on the lot

30 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Courtesy Volvo Cars of Scottsdale are from Cars.com and DealerRater.com

1164 reviews

Judd has been the most excellent and attentive person

5.0
by Leah on May 31, 2022

Judd has been the most excellent and attentive person I've ever worked with at a dealership. He always makes me feel like a big problem can be handled no problem.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Leah, thank you for the great review! We are so glad to hear that Judd delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Courtesy Volvo of Scottsdale! Best, Jeremy Sarnataro - General Manager - (480) 291-5107

An excellent place for Volvo service

5.0
by Trulyb on May 27, 2022

I’m always pleased with the excellent and courteous service I get from Courtesy Volvo of Scottsdale. I make almost a 2 hour drive each way because I can count on things being done right, and I appreciate the kind help of the driver who helps me make good use of my time in Scottsdale. I highly recommend them.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Reviews like these truly make our day! Thank you so much for supporting Courtesy Volvo of Scottsdale and we'll see you next time!

Did a great job and applied a nice discount to the cost

5.0
by jgoldstein5549 on May 26, 2022

Did a great job and applied a nice discount to the cost of my repairs!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're so glad to hear that! Thank you for coming to Courtesy Volvo of Scottsdale for your repairs and taking time to support us with a positive review. Jeremy Sarnataro - General Manager - (480) 291-5107

Courteous, efficient, very clean, calm, great waiting

5.0
by earthhous on May 25, 2022

Courteous, efficient, very clean, calm, great waiting area, finished replacing air bag in less than an hour.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the terrific review! We're glad we could assist with your airbag - and we're at your disposal for any future maintenance needs that arise! Best, Jeremy Sarnataro - General Manager - (480) 291-5107

I have always received top notch service with Courtesy

5.0
by Linda on May 24, 2022

I have always received top notch service with Courtesy Volvo and Jud -- questions answered, nature of service needed is always explained. If any problems (and there are typically none) they are addressed immediately. Highly recommend them!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Your feedback means a lot to us, Linda! Thank you for trusting Courtesy Volvo of Scottsdale with your business and for taking the time to recommend our work to others. Drive safely until we see you next!

I have always received excellent, knowledgeable and

5.0
by jamesdberg@hotmail.com on May 23, 2022

I have always received excellent, knowledgeable and friendly customer service from the Service Department and from Jud White especially. In addition to scheduled maintenance, Jud has helped me through specific issues and has offered useful advice. Recently, in preparation for a cross-country 3,000 mile trip in my XC90 T8, Jud arranged an inspection that added greatly to my confidence in roadworthiness for the drive. I'm really glad Courtesy Volvo is my dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to leave us this awesome review. We appreciate the kind words about Jud, and we're glad that he worked hard to ensure you were well taken care of. It makes us happy that you trust us to get the job done right. See you again next time here at Courtesy Volvo of Scottsdale! Jeremy Sarnataro - General Manager - (480) 291-5107

I am having to change a 5 star purchase to a 1 star

1.0
by mrs.yarboro on May 21, 2022

I am having to change a 5 star purchase to a 1 star service. This started a few weeks ago when I dropped the car off for service and never received a call that the car was ready. So I reached out only to be told they lost the key. This would not have been an issue as well have another key but instead they chose to avoid the issue. They told me they would then call once the key was found but a week went by with no calls. So reached out again, finally for them to tell me they will give a new key. I still never heard back from the original service guy. This brings me to today. Was driving back from a trip and just made it to the dealership at 1:30 with the car needing some help. Judd was the only person in service and said he would get it back there and we should wait. So an hour passed and we went to find him for an update. It is 2:30 and he said the parts guy is on lunch and does not know if they have the part. So then they said they would drive us to get something to eat, one the way I asked what time they closed and they responded with 4pm. At this time there was an only an hour and 15 minutes left till they closed. I was blown away, were they going to leave us at our food destination with no way to get back? So I had the driver take us back to the dealership since there was no way the car could be repaired before close. So instead of just being honest and letting us go home they had us sit there till almost close. The only manager that was there was the sales manager and we were told he had deals to close since it is a Saturday and would talk to us when he found time. So we decided to get an Uber and leave and I'm sure will have to chase any sort of follow up to get our car back. While I love my Volvo I will be looking at a different vehicle to trade in for it so I don't have to deal with this dealership. I would recommend people to look at other options because once the joy of the purchase is compete the service will feel like a betrayal.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I am very sorry that we have fallen short of our high standards during your service visits. What you are describing is far from the attentive, efficient work we expect for our guests and we would be grateful for another opportunity to give you a five-star experience. Please don't hesitate to reach out so we can discuss this further and hopefully make things right. Thank you, David Kim - Service Manager - 480-291-5123

Great job on my car.

5.0
by Kevin.keele on May 09, 2022

Great job on my car. Excellent service. Super people to work with and went out of the way to help

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Kevin, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Courtesy Volvo of Scottsdale team. Drive safely, and we hope to see you back again down the road! Best, Jeremy Sarnataro - General Manager - (480) 291-5107

I love coming here they’re very thorough and very

5.0
by Shampooink on May 08, 2022

I love coming here they’re very thorough and very friendly. Very wise with her decision making and professional suggestions.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Courtesy Volvo of Scottsdale team. Drive safely, and we hope to see you back again down the road! Best, Jeremy Sarnataro - General Manager - (480) 291-5107

Follow up on first review…….

1.0
by Me on May 05, 2022

Follow up on first review……. I called David first thing this morning, he was kind of aware of the issue. Which I feel warrants me a call, not me calling in to find out what’s up with my car. It was left another night last night so they could finally do the diagnostic, that I originally asked for and was willing to pay for. I’m being told they actually fixed the issue. Who knows. However, what ever issue that was really going on was not worth 2298.00 I know this bill would’ve been cheaper. However, I’m was told wrong Information or just bluntly lied to. David fixed or cleaned what he said was causing the engine light and asked me what else I needed done . I was told I would get a discount on the next service after telling him some more work I wanted to have done. Now why would I want or why would I go back. No thank you. Some money back for what I actually needed done would be nice, but we all know that won’t happen. Have a good night and you’ll never have my business or anyone I meet with a Volvo.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello there- I am concerned to see that our team let you down. We strive to ensure that our customers feel taken care of, and I apologize that you're frustrated with your service experience. I can assure you that we would never intentionally make false promises, so if we can do anything further to help you, please get in touch. Thank you, David Kim - Service Manager - 480-291-5123

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