Courtesy Hyundai Tampa

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
10:00am–7:00pm
Saturday
9:00am–9:00pm
Sunday
11:00am–6:00pm

Cars on the lot

70 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Courtesy Hyundai Tampa are from Cars.com and DealerRater.com

1735 reviews

Once again this dealership amazed me!

5.0
by BB on Jun 30, 2022

Once again this dealership amazed me!! Josh assisted me in buying another car and trading my old one. He was extremely helpful and answered all my questions very politely and patiently. Everything was easy and u will recommend him and thus dealership to anybody. Make this your one-shop-stop!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Don't waste your time on their bait and switch

1.0
by Tym ofe on Jun 29, 2022

Check everything twice. Online and hard copy are two different things. After looking at a car online that said clean Carfax, got there only to find out it wasn't. It had been in an accident and wasn't even fixed. Rip-offf! Then the employees will play games and crank call your phone for these reviews.

Customer service 1.0 Buying process 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We thank you for sharing your review. I do apologize for any miscommunication that has occurred, as well as for any frustration on behalf of our team. I would like to speak with you further. Please contact me at your convenience. Alex Glickman, General Manager, 813-356-7501

I received a recall notice from Hyundai for a seat belt

1.0
by Mike L on Jun 29, 2022

I received a recall notice from Hyundai for a seat belt and windshield problem. I called Courtesy Hyundai to make an appointment . The service department made the appointment for the next week. When I arrived for the appointment I was checked in and taken to the service advisor. The service advisor confirmed the recall and said let me check if we have the parts. When the advisor came back he said they did not have the seat belt parts as he would have to order and the windshield issue would take some time to fix. I asked him what does “some time mean” he said a few months. I said what? a few months why did service make an appointment for me to come in today. He said he did not know. I would call this TERRIBLE CUSTOMER SERVICE. DO NOT BUY A CAR FROM COURTESY HYUNDAI. The service advisors attitude was awful he just didn’t care I rearranged my schedule to bring the car in for the recall nor I arranged for my wife to pick me up. Courtesy Hyundai bye bye. This is the 5th Hyundai I purchased, I owe two Elantras currently. No more Hyundai. The question is amI ridding in a unsafe carThat Hyundai can’t fix?

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Mike, We thank you for sharing your review with our team. I understand your concern and do apolgoize for any delay in receiving parts, as well as for the lack of customer service. I would like to hopefully restore your faith in us and answer any questions about the recall work. I will be contacting you, but you can also reach out to me, as well. Alex Glickman, General Manager, 813-356-7501

I would love to talk with. By the way can you tell me the address so I can send a invoice for the time I had to take off from work because of yiur poor service. After all I did make a appointment keep my appointment had to take off to keep my appointment and then told you didn’t have seat belt parts and windshield would take months I should get in line. That’s un acceptable

Courtesy’s Hyundai awful service

1.0
by Mike L on Jun 29, 2022

I received a recall notice from Hyundai for a seat belt and windshield problem. I called Courtesy Hyundai to make an appointment . The service department made the appointment for the next week. When I arrived for the appointment I was checked in and taken to the service advisor. The service advisor confirmed the recall and said let me check if we have the parts. When the advisor came back he said they did not have the seat belt parts as he would have to order and the windshield issue would take some time to fix. I asked him what does “some time mean” he said a few months. I said what? a few months why did service make an appointment for me to come in today. He said he did not know. I would call this TERRIBLE CUSTOMER SERVICE. DO NOT BUY A CAR FROM COURTESY HYUNDAI. The service advisors attitude was awful he just didn’t care I rearranged my schedule to bring the car in for the recall nor I arranged for my wife to pick me up. Courtesy Hyundai bye bye. This is the 5th Hyundai I purchased, I owe two Elantras currently. No more Hyundai. The question is amI ridding in a unsafe carThat Hyundai can’t fix?

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Mike, We thank you for sharing your review with our team. I understand your concern and do apolgoize for any delay in receiving parts, as well as for the lack of customer service. I would like to hopefully restore your faith in us and answer any questions about the recall work. I will be contacting you, but you can also reach out to me, as well. Alex Glickman, General Manager, 813-356-7501

Matt Curtis was absolutely phenomenal to work with as was

5.0
by Craig K on Jun 28, 2022

Matt Curtis was absolutely phenomenal to work with as was all the support staff. A great buying experience. This is the 2nd car we've purchased from Courtesy Hyundai and have had a great experience each time! Keep up the great work! Truly appreciate the professionalism, quick responses, information and making the purchase easy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Jordan and Rick go above and beyond

5.0
by Jackie on Jun 16, 2022

I had two great items Courtesy Hyundai. There were several times that Jordan helped me. He was kind and focused on getting me the best service ever and he did. I will always ask for Jordon when I am there. I love my Sante Fe and am glad to have Jordon helping me when I come in. And one time I was there and Jordan was not so Rick helped me and it was to fix a problem that Jordan knew about. It was making a loud sound and it was intermeten and one day it was really loud and Rick was able to hear it and get me the help I needed. A part was ordered and fixed to like new. Thank you Jordan and Rick for the kind service and always working hard for your customers.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thanks so much for rating us so high! Be safe on the road!

I have been coming here for years, time to change!

1.0
by Tamara on Jun 16, 2022

The last two times I have brought my car here for service it has been a nightmare. I always make an appointment, but it really doesn’t matter if you have an appointment or not, the customer service in the service department has declined significantly. I literally waited 6 hours for a standard oil change😞. Time to find another dealer for service

Customer service 1.0 Buying process 5.0 Quality of repair 3.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Tamara, We thank you for sharing your review with our team. I understand your frustration and I do apologize for the lengthy delay that you experienced on our behalf during your recent service visits. I also regret any lack of customer service. We appreciate you loyalty and I would like to hopefully restore your faith in us. Please contact me at your convenience. Alex Glickman, General Manager, 813-356-7501

Very poor service

1.0
by Glenn Dixon on Jun 08, 2022

Worst service in the state. 4 hours for oil change. Avoid dealer at all cost. They provide awful service and make ridiculous excuses for their poor service

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Glenn, We appreciate you sharing your review. I understand that your time is valuable, therefore I do apologize for the lengthy delay that occurred during your oil change visit with our team. I would like to speak with you further about this issue and hopefully restore your faith in us. I will be contacting you, but you can also reach out to me, as well. Alex Glickman, General Manager, 813-356-7501

Key Programming

1.0
by Maria Crespo on Jun 03, 2022

Very frustrated with the lack of communication and delivery of expectations. After a week of my car being at the dealership due to my keys being stolen in the middle of a domestic violence dispute I still have yet to receive the new key. I called last Thursday to schedule appointment and my appointment date was Monday. Monday I was told it would take 3hrs to make and program the key. 3hrs later I was told “oh we have to order a different key which takes two days to arrive. 4days later key arrives and now I’m being told it take 5-6hr to get it functioning and that they don’t have an eta because the job has not been assigned to a technician. I don’t understand how my car is not first in line when I’ve been waiting over a week for a key. Communication is terrible. I have screenshots of the number of times I’ve called and Paula is the only one that has made it her duty to call me back on three separate occasions. Two of the time she answered when I requested a manager. Why do I have to ask for a manager to get a hold of anyone. Ridiculous!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Maria, We thank you for sharing your review. I understand your frustration and I do apologize for the lack of communication and delivery of expectations in getting your key programmed. I know that this is an inconvenience and I would like to hopefully answer any questions you may have about your experience. I will be contacting you, but you can also reach out to me, as well. Alex Glickman, General Manager, 813-356-7501

Just so disappointed in everything about this place

1.0
by vwmimi72 on May 18, 2022

Just so disappointed in everything about this place except Briana. I have had my car here several times and NO ONE returns calls, confirms, or communicates unless you call and Briana will go out of her way to see what she can do. Its close so it seems I had no choice and my car has a blown motor and been there since Easter. I need my car. No rental, no communication, and lots of excuses. I need an advisor who communicates better. I know things are crazy and yall are busy but people cant work without cars sometimes especially in my line of work. Thank you again for having Briana. She is wonderful and kind.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We thank you for sharing your review with us. I am pleased to hear that Briana was wonderful, but regret to hear that you had an overall negative experience with us. I apologize for any disappointment and I would like to speak with you further about your experience. Please contact me at your convenience. Alex Glickman, General Manager, 813-356-7501

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