Hours of Operation
John P Bal Madrid
Cars on the lot
Overall good experience, gave Joe a hard time but he was
Overall good experience, gave Joe a hard time but he was able to work with me. Thank you!
This dealership is filled with scam artist, they sold me
This dealership is filled with scam artist, they sold me a high end defective vehicle that broke down within the 1st few weeks of me driving it. When I returned it they stated that the vehicle had rodent damage. They tried to shift the blame on me initially. The service guy Chris attempted to convince me to commit insurance fraud and file a claim. I informed them that I would not do this. After some back and forth they went ahead and replaced the damaged wiring in the vehicle that had occurred due to the rodent damage. It was discovered that they had the vehicle since December of 2021 in which I purchased the vehicle in mid April meaning the vehicle was sitting on their lot for some time. They promote a 30 day return policy however they have not honored this nor have they resolved the matter. Given the distance I am from the facility I have attempted trying to get the matter resolved via phone however the sales managers Yusif and Rob continues to play phone tag and will not connect me with the GM so that I can get this matter resolved. My car was towed to these guys on May 11th and it still has not been repaired or the matter has not been resolved. I am currently working with the Attorney General and a news outlet in which I will be seeking legal advice against this bogus dealership.
Fast, courteous, friendly service.
Fast, courteous, friendly service. Staff is always helpful.. very clean facility. Great prices.. definitely buy from them again..
Really Helpful in getting me approved to finance the car
Really Helpful in getting me approved to finance the car and made everything as easy as possible.
John was an excellent car salesperson.
John was an excellent car salesperson. Extremely knowledgeable and had the ability to fully explain things in a way that made sense. Would definitely recommend!
The most easiest purchase and great people.
The most easiest purchase and great people. I would buy again. I will be telling everyone
They were super accommodating and helpfulwith the whole
They were super accommodating and helpfulwith the whole process. Anything I had a hard time understanding they spent extra time and effort to make sure I fully understood. Super polite and friendly.
My first time having to bring my truck in sense I bought
My first time having to bring my truck in sense I bought it. Customer service was spot on. Waiting area with beverage machine and snacks while I wait was truly on point. Thank you!!!!
We purchase our first 2022 Outlander and we have had the
We purchase our first 2022 Outlander and we have had the best experience ever at a dealership. John B and Steve were so helpful and courteous to me. They took the time to show us every single truck we wanted to test drive. Went beyond to help us get the best deal with financing. We truly recommend this dealership for all your future purchases.
John Valentino was very professional and took the time to
John Valentino was very professional and took the time to make sure we got the best deal on our purchase. I recommend the dealership and look forward to doing more business with them.