Hours of Operation
Cars on the lot
I was buying my daughter her first car and I took her
I was buying my daughter her first car and I took her here to Community Honda in Baytown Tx our salesman’s name was Carl Costello he helped her pick out a Honda Accord he handled everything very exceptional she loves the car thank you Carl
Ignorant & Incompetent
We recently bought a vehicle from Community Honda in Baytown TX. While there we haggled a price & said out the door $42k. We showed them we are an active duty family & provided an LES for home of record so we could register our vehicle in the state that is home of record & not pay the taxes for out of state living, due to being active duty. We had to prove to them via website & email this was a thing because they wanted to argue with us. We have bought a vehicle this same way previously & had zero issue. We provided the LES & got the vehicle registered in our home of record state. An agreement was made & signed by both parties. There’s text & email documentation of all of this. We signed for $42k OUT THE DOOR & REGISTERING IN OUR HOME OF RECORD. Weeks later we get texts from Bennet telling us they registered our vehicle in Louisiana instead of our home of record & to pay them back over a thousand dollars in taxes. We told them no. We provided all of the paperwork necessary and signed documents for what was agreed upon in store NOTHING else. Bennet nor his people, at Community Honda Baytown, called us prior to registering it in Louisiana and just took it upon themselves. Then want to text demanding money over the phone. They then lied saying they looked up our vehicle we traded in saying it was bought in Lafayette, LA & registered in New Mexico. We bought our vehicle in Alexandria, LA on our PCS move to Georgia & have never lived in New Mexico ever in our lives so have zero reason to register any vehicle there. We once again provided screenshots of us proving to Community Honda employees what is stated on the WA DOL website for Military Exemption. While also providing proof of registering our trade in vehicle in WA that they lied about. We are getting hassled & the run around. It isn’t our fault or problem none of Community Honda employees know what they’re doing or that they decide to not contact people & pay money they could have saved. We will not be paying them for money they chose to fork out. We bought our Tundra from Walker Toyota in Alexandria,LA and could not have had a better experience, we should have gone back to them. They understood the military exemption process, and did not haggle us on price. Lesson learned here.
Our salesman made purchasing a car easy for us.
We had Carl Catillo as our salesman and he is a good guy and great salesman did everything in his power to make sure we got that car. He made it very clear so we would understand every second of it.
Great sales team kept me updated every step of the way waiting for the car to arrive, took all the time I needed to explain and set up all the features, gadgets and Gizmos that come with new cars these days. Super sales group of Bennett, Carl and Liz went the extra mile to make sure everything was OK and I was happy with my purchase would highly recommend Community Honda if your looking for a painless buying experience with a good deal and a great friendly staff
Gabriel and the service technician went to great effort
Gabriel and the service technician went to great effort to diagnose a flashing light on my Ridgeline. There were no codes saved so it took two trips to figure out what was wrong. I appreciate you Gabe and Tony!!!
Community Honda sales team is awesome.
Community Honda sales team is awesome. Even during the testing time of car shortage, they provide their best price upfront. Finance team explains extended warranty and extra stuff but not pushing for anything. As we were waiting for car to arrive, they were providing updates in a timely manner. I will definitely recommend this dealer to all of my friends.
Exceptional Customer service
Alan from sales sold me a new HR-V. He quoted me the best price for the vehicle off the bat. His offer was 4k less compared to the last inquiry I made from another dealer. Times are hard for car sales due to the chip shortage but Alan and the whole dealership did not take advantage of the vehicle shotages and gave me the best deal possible. I am currently enjoying my new HR-V and am looking forward to the adventures to come.
My Sales Associate, Liz, was awesome. Liz was very helpful in answering my questions and made me feel at ease during the purchase of my 2022 Honda HRV. She was very knowledge in explaining the details of my new Honda. I was also pleased in dealing with the Sales Manager, Bennett. I would highly recommend Community Honda.
Great buying experience, great customer service, very
Great buying experience, great customer service, very knowledgeable and informative sales advisor Mr Tracy, discuss every detail of my purchase process all the way to the completion and finally the hand over of the keys of my new car... Just like I was expecting... I'm a very Happy Customer and will recommend and share my purchase experience with the rest of the world...
This is the second car I have purchased from Community.
This is the second car I have purchased from Community. I have been very pleased with my experience at Community.