Cochran Volkswagen South Hills

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

43 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Cochran Volkswagen South Hills are from Cars.com and DealerRater.com

307 reviews

Great experience!

5.0
by Karly Jenkins on Apr 26, 2022

Best experience buying a car. I was waiting for a certain car to arrive and Joe kept me updated and informed throughout the entire process. I drove 4.5 hours to pick this car up and they had everything ready to sign once I arrived. Joe, also, took the time to show me and my husband how to work all the cool features of the car. Couldn’t have had a better experience. Great price, great service. Highly recommend this dealership to anyone!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Karly! Thank you for the great review and the kind words about our dealership and our team member, Joe. We hope you're loving your new vehicle and all its cool features!

Worst service experience

1.0
by Customer on Sep 14, 2021

I own a VW Tiguan and after the 'check engine light' came on in July 2020, I took it to Cochran South Hills expecting the same professional service I had in the past at the Falcone dealership in Indianapolis. It could not have been a more difficult or worse experience at Cochran South Hills. The communication was horrible, often condescending in person and many times no one called back when I left a message on the phone. The wait times were very long on the phone and when we walked in to drop off or pick up the vehicle. At the end the problem was not fixed. Once I picked up the car and on my way back to work (while trying to enter an interstate) had to find out it would not go faster than 25 mph. I called them and this time they picked up the car and determined 'someone did not connect the cables correctly'! They did not charge for the repair of this mistake, but also did not apologize. Over a 2 months period, we ended up taking the car to Cochran South Hills 5 times, spent a total of $3118 and were without a vehicle for a total of 21 days. I was planning to buy a new VW this year, but this experience changed my mind and I bought a Tesla instead. The customer service there is what I expect: professional and respectful.

Customer service 1.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We’re sorry to hear that we weren’t able to provide you with the best experience possible. We will connect with management on this matter. If you would like to speak to our Customer Care team about your experience, please email feedback@cochran.com.

Definitely recommend

5.0
by Will P. on Sep 01, 2021

Wow....I am usually pretty cynical about car dealerships and car shopping but my experience at Cochran Volkswagen was truly fantastic. I was able to deal plainly and fairly with my sales person Jon and I was given both a great price for my trade-in and for the Tiguan I purchased based on my research of values and costs of both. There was no need to haggle, the purchase & paperwork process was efficient and quick and Jon gave me all of his attention and time I needed. It was honestly one of my best car shopping and purchase experiences ever.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We greatly appreciate your kind words & recommendation, Will! It's our pleasure to create a smooth buying experience for you. We look forward to seeing you & your Tiguan on the road!

Dodge Affiliate & Volkswagen Associate

5.0
by CoreyCash on Aug 21, 2021

I Had 2015 Dodge Dart I Purchased Here VW Took Care of Me With Scheduled Maintenance They Show Exceptional Customer Care And Were Very Nice I Highly Recommend!

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We appreciate your recommendation, Corey! It is our pleasure to take care of your service needs. We look forward to seeing you again soon.

Great people and great service!

5.0
by S. Jones on Aug 20, 2021

I have had my 2003 VW Beetle serviced at Cochran VW South Hills for years and each time it has been a terrific experience. Great people and great service that you can count on each and every time! The service reps are exteremly informative and helpful and the technicians are top rate. I've never been disappointed.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you so much for your kind words. It is our pleasure to take care of your service needs. We look forward to seeing you again soon.

My experience at South Hills Volkswagen !

5.0
by Evelyn on Jun 11, 2021

Everything about the South Hills service department was great. Everyone was so nice and professional. I alway get treated with class . The waiting room and bathrooms are also clean.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are so happy to hear that you enjoyed your experience with us, Evelyn. It is our pleasure to serve you. We look forward to seeing you again soon.

Didn’t know what he was doing

1.0
by Unhappy on May 29, 2021

Andrew was assigned to help us. Nice guy but didn’t know how to read the customer. We knew what we wanted but he made us sit and look at pamphlets and showed us a car that wasn’t in our initial request. When we got to a car in our budget, he walked us to the end of the lot just to tell us we would have to walk all the way back down to fill out information then come back to drive. The lack of efficiency lost the dealership any potential sale. We left and drove to another dealership that had better people and inventory.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for letting us know, and we apologize for the experience you had. We will use this as a learning experience on how we can improve.

Great service, easy to work with.

5.0
by Ben Anthony on Mar 07, 2021

Went there to look at the car, they had it pulled in the garage for me to look at. Car was detailed and fully serviced perfectly. Easy to work with staff and very kind.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks so much for the kind words. We're happy to help you find the right vehicle. Hope to see you again in the near future!

A great shopping experience

5.0
by NickO on Feb 20, 2021

I recently bought a new VW Tiguan from the South Hills Cochran dealership. To be honest I was worried about the sales people being too pushy, but they were very welcoming, informative, and gave me the space I needed to make a decision. Joe W. was a pleasure to work with, keeping me in the loop and providing detailed information throughout the process. We had very candid interactions and I felt like he had my best interest in mind the entire time. I would definitely recommend.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

The decision to buy a vehicle is stressful enough; we certainly don't want to add to that. Thank you so much for your kind words, and the opportunity to help you find the right vehicle. We look forward to seeing you and your new Tiguan on the road!

Still waiting for pictures

1.0
by Sounds fishy on Jan 28, 2021

Went through Cochran Collision center. Had electrical issues with sensors after a accident. Cochran VW was to recalibrate sensors. Front assist did not work at pick up. Sent back to VW for them to recalibrate and took a week. Rear sensor and blind spot weren’t working this time. Collision said not their problem. Had car back over 7 times for door issue as well. Finally got manager to bring car in and send back to VW. Tech called saying would be $240 my cost to fix because mud and debris was up under bumper and caused sensors problem. They had never seen anything like this. Would need to clean and recalibrate. Sounded fishy to me. Asked for pictures to send to my insurance so I could pursue payment and was told they would be sent immediately. Within minutes I received a call saying Cochran was going to do the work at no cost to me. Beware of being charged extra for unneeded work and get a second opinion if possible.

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

So sorry we did not meet your expectations. We will pass along your feedback to management. If you would like to speak to someone, please reach out via feedback@cochran.com to reach out Customer Care team.

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