Coastline Chrysler Dodge Jeep Ram

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–8:00pm
Sunday
10:00am–6:00pm

Cars on the lot

7 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Coastline Chrysler Dodge Jeep Ram are from Cars.com and DealerRater.com

99 reviews

Test drove and purchased a truck

5.0
by Shawn on Nov 30, 2018

Drove down from Ventura to test drive a truck. Amir, salesman, made it very easy and pleasant. I was out of there in about and hour and a half with a new truck.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Much Gratitude to team @ San Juan Capistrano Jeep.

5.0
by Taylor Davis in his new Jeep C on Sep 09, 2018

The team that helped me with my purchase, specifically Arden, Durrell, and Shana were very professional in several ways. They were highly knowledgeable, eager to meet my needs, very friendly and set an excellent environment to handle business. They genuinely wanted me to take my time and make the right decision. Even when I was hesitant to take a second test drive the urged me to not rush things and see what both cars hard to offer, their time and execution was greatly appreciated. I've already recommended this branch to multiple friends guaranteeing them that Jeep is the way to go, especially when you have Arden and Durrell on your team.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Go see Arden Lanum in Sales for the best service!

5.0
by Adrienne Castaneda on Aug 31, 2018

I recently had the pleasure of purchased a car from Arden Lanum at Courtesy Chrysler in San Juan Capistrano. I had a ton of questions and she was able to answer them all! She made me feel very at ease was super friendly and very knowledgeable. My mom is thinking of getting a new car and we will be going right back and requesting Arden!! She’s our girl! ��

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great service!

5.0
by Rachel on Jul 15, 2018

Arden made buying a car so easy! She was so friendly and helpful and made the car buying process stressfree! I’m so happy with my new car

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Terrible

1.0
by James Manning on Oct 07, 2017

I have never written a review on a company before however this is unacceptable. I bought a brand new jeep patriot which began having issues under warranty. The struts were leaking so we brought the vehicle to the service team. They required 1 week to make an assesment without a rental vehicle to deterime that they would not honor our 36k mile warranty because the struts "weren't leaking to the floor" we have pictures from three mechanics showing that there were leaking. After a second visit they decide that they did not want us to escalate this to corporate so they honored the warranty and issued a rental. There was no walk through of the rental vehicle and no check of the vehicle before hand. We return the vehicle is the original condition. In the morning we get a call saying there is damage to the vehicle equivalent to the cost of replacing the struts.... what a coincidence.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We apologize for the issues you experienced, please reach out if you would like to discuss further, I believe I can help resolve this to your satisfaction Thanks, Larry

Very unsatifird

1.0
by Rogers on Jun 09, 2017

Use to love the service we received here. I use to brag about the service department. The last time I took my car there for an oil change it was running horrible 2 days later. When I tried to call back the service department to bring my car back in. They could not find my service records. I have been taking it there for two years. Then the service guy starts yelling at me. I hung up and called back to talk to the service manager - they told me the service manager wasn't there and transfer back to the same guy who was rude to me. They guy then threaten me and told me to come down there so he could fight me. I have never been treated so poorly from any establishment!!! No person in a customer service position should threaten their customers with bodily harm!!! I will never step foot in this place again. I now own two dodges and I will drive to Lake Forrest Also tried to buy a car from this dealship. Contacted them on 4 occasions and I couldn't even get a call back . They called me 2 months later and. I already bought my truck from someone that wanted my business. This place used to be 5 stars now less than 1 Very sad

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

I am sorry to hear of your issues with our service department, please reach out to me as I would like to hear more and see if I can help thanks, Larry

Bought a new Jeep Renegade

5.0
by Tread on Mar 05, 2017

Easy deal from trade in to purchase. We purchased a New Jeep Renegade and traded our Scion XB got fair trade in and a very good deal on the Jeep. This is the second purchase we've made from this dealership.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

thanks for your business and the great review, we appreciate your business, please contact us if we can help in any way.. Thanks, Larry

First-Time Buyer Here!

5.0
by Spryte88 on Jan 28, 2017

I waited almost a year to review - I'm a skeptic, that's how I've always been. John Grady was awesome! I was helped, not pressured. I got the car I came for. He kept me within budget, and I wasn't even planning for this at the time - our truck broke down & I needed safer transportation for our newborn- ASAP. One year later (with regular maintenance), the only light on the dash has been for tire pressure - easy fix. Solid vehicle, great price! Thank you guys. I love my Fusion! Hopefully the next time I'm in, I'll be leaving in a Jeep :)

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Spryte88, We appreciate your great review, especially glad you are happy after a year has gone by,,, Take care, Larry

This place is amazing!!!

5.0
by Shyy Kuta on Jan 06, 2017

Buying a car has never been smoother. Very friendly and genuine environment. HIGHLY RECOMMENDED!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you very much.

Great Service!

5.0
by Mike on Dec 17, 2016

Took my truck in for a recall and was treated with the upmost courtesy. One of the service managers Allec, went above and beyond and is the epitome of a professional.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
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