Coastline Chrysler Dodge Jeep Ram
Hours of Operation
Cars on the lot
Go see Arden Lanum in Sales for the best service!
I recently had the pleasure of purchased a car from Arden Lanum at Courtesy Chrysler in San Juan Capistrano. I had a ton of questions and she was able to answer them all! She made me feel very at ease was super friendly and very knowledgeable. My mom is thinking of getting a new car and we will be going right back and requesting Arden!! She’s our girl! ��
Arden made buying a car so easy! She was so friendly and helpful and made the car buying process stressfree! I’m so happy with my new car
I have never written a review on a company before however this is unacceptable. I bought a brand new jeep patriot which began having issues under warranty. The struts were leaking so we brought the vehicle to the service team. They required 1 week to make an assesment without a rental vehicle to deterime that they would not honor our 36k mile warranty because the struts "weren't leaking to the floor" we have pictures from three mechanics showing that there were leaking. After a second visit they decide that they did not want us to escalate this to corporate so they honored the warranty and issued a rental. There was no walk through of the rental vehicle and no check of the vehicle before hand. We return the vehicle is the original condition. In the morning we get a call saying there is damage to the vehicle equivalent to the cost of replacing the struts.... what a coincidence.
We apologize for the issues you experienced, please reach out if you would like to discuss further, I believe I can help resolve this to your satisfaction Thanks, Larry
Use to love the service we received here. I use to brag about the service department. The last time I took my car there for an oil change it was running horrible 2 days later. When I tried to call back the service department to bring my car back in. They could not find my service records. I have been taking it there for two years. Then the service guy starts yelling at me. I hung up and called back to talk to the service manager - they told me the service manager wasn't there and transfer back to the same guy who was rude to me. They guy then threaten me and told me to come down there so he could fight me. I have never been treated so poorly from any establishment!!! No person in a customer service position should threaten their customers with bodily harm!!! I will never step foot in this place again. I now own two dodges and I will drive to Lake Forrest Also tried to buy a car from this dealship. Contacted them on 4 occasions and I couldn't even get a call back . They called me 2 months later and. I already bought my truck from someone that wanted my business. This place used to be 5 stars now less than 1 Very sad
I am sorry to hear of your issues with our service department, please reach out to me as I would like to hear more and see if I can help thanks, Larry
Bought a new Jeep Renegade
Easy deal from trade in to purchase. We purchased a New Jeep Renegade and traded our Scion XB got fair trade in and a very good deal on the Jeep. This is the second purchase we've made from this dealership.
thanks for your business and the great review, we appreciate your business, please contact us if we can help in any way.. Thanks, Larry
First-Time Buyer Here!
I waited almost a year to review - I'm a skeptic, that's how I've always been. John Grady was awesome! I was helped, not pressured. I got the car I came for. He kept me within budget, and I wasn't even planning for this at the time - our truck broke down & I needed safer transportation for our newborn- ASAP. One year later (with regular maintenance), the only light on the dash has been for tire pressure - easy fix. Solid vehicle, great price! Thank you guys. I love my Fusion! Hopefully the next time I'm in, I'll be leaving in a Jeep :)
Hello Spryte88, We appreciate your great review, especially glad you are happy after a year has gone by,,, Take care, Larry
This place is amazing!!!
Buying a car has never been smoother. Very friendly and genuine environment. HIGHLY RECOMMENDED!!!
Thank you very much.
Took my truck in for a recall and was treated with the upmost courtesy. One of the service managers Allec, went above and beyond and is the epitome of a professional.
I Love My New Truck
My Old Man is going to be getting a new truck from guys to
Pleasure to Deal With
Bought from out of state. Attentive and very good to deal with. I would buy from them again, probably best testament.