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Cars on the lot
Very nice an friendly people customer service is
Very nice an friendly people customer service is excellent make you feel right at home
Thank you for the five star review and gracious comments. We love the feedback including, "very nice and friendly people..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!
Great serves and they made it very easy to buy my new
Great serves and they made it very easy to buy my new Kia. Thank you
Thank you for the five star review and high marks for Kelvin Swinson and Michael Mascavage. We love to hear you found it "easy to buy your new Kia." Congratulations and enjoy! Please call us if you need anything.
Easy process, I got what I asked for at comfortable
Easy process, I got what I asked for at comfortable price. Sales representative was informative and understandable.
Great news! We appreciate the five star review and compliments for our sales team. It was thoughtful of you to go online and rate your recent sales experience. Please call us if you need anything. Thanks again!
Everyone I encountered was energetic and interested in
Everyone I encountered was energetic and interested in helping me. This was the most pleasant car buying experience I've been through.
Wonderful! Thank you for the five star review and high praises for our sales staff. We love the feedback including, "everyone I encountered was energetic and interested in helping me." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Enjoy!
Very disappointing. I had trusted Coastal Kia in the past but my trust has been broken and I can no longer have my vehicle serviced there. They tried to get me to have services that weren’t needed. See details below. I brought my car in for an oil change and wiper blade replacement and air cabin filter, the Laster two recommended by the service department. The service adviser on June 1, 2022 came to tell me that I needed an alignment, the front wheel/tire was bowed in. I was getting new tires the following day so I said I would come back for the alignment after the new tires were installed. After the inspection, the device advisor brought me the report and told me that my battery wasn’t charging at all and that I needed a new battery. I was surprised since my battery was just over one year old and still under warranty. He also told me I needed a new serpentine belt. They were both marked in the red category stating immediate attention required. When I questioned further , the advisor tells me the battery replacement was being recommended due to the age of the car…????. Then he went back to service and came back to tell me the serpentine belt was ok. I was due to leave on a trip in a few days and was concerned about being stranded with a broken down car. I had my new tires installed but the place where I bought them does not perform alignments. I took my car for an alignment and asked them to also check on my battery and serpentine belt. To my surprise, my vehicle did not even need an alignment, nor did it need a battery or serpentine belt. The level of mistrust that I have now cannot be conveyed in words. I feel completely betrayed. In looking back on my service records, I’m not sure if any recommended services were warranted. UPDATE: Very pleased with response from the dealership. John Wigger reached out to me and listened to my experience and has offered to make everything right. I really appreciate how much John cares about the customer experience.
Thank you for the opportunity to make things right. We are thrilled John Wigger exceeded your expectations on the phone this morning. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for your patience.
Good selection of quality modern cars, Great trade-in
Good selection of quality modern cars, Great trade-in value. Quick process of negotiation and ability to complete paper work ahead of time on-line. Our salesman Brandon was knowledgeable, polite, and very friendly.
I was impressed by the modern facility, and the friendly
I was impressed by the modern facility, and the friendly and helpful staff. At the end of the day, I think I got a fair deal.
Well can we start with amazing service?
Well can we start with amazing service? Very friendly and knowledgable. I couldnt have asked for better exeriance
I absolutely love Coastal Kia, especially all those who
I absolutely love Coastal Kia, especially all those who keep my car running. I have a 2010 Kia Rio and between Bob Tomlin and Sam Weisman, I know my car will still have a few years left on it. They go above and beyond to let me know what is under warranty and what is not and there are never any surprises when my car is serviced. In this economy, especially in this economy, it is so important to have people you can trust taking care of your car! If you are a woman and know nothing about cars (or a man), it would be in your best interest to buy from Coastal Kia because they care about their customers and keeping them on the road. Of course they are in the business to make money, but not as the expense of their reputation or integrity. My next car, when the prices finally go down, will be with them because I couldn't trust anyone else.
Very efficient! Everything was completed as stated and did not do unnecessary work. Thank you