Coachella Valley Volkswagen

4.1

Hours of Operation

Service
Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
10:00am–7:00pm

Cars on the lot

102 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Coachella Valley Volkswagen are from Cars.com and DealerRater.com

131 reviews

SCAM!

1.0
by Javier on Sep 03, 2022

SCAM! FALSE ADVERTISEMENT! By far the WORST and unprofessional experience I've ever had in a dealership. After inquiring about a vehicle listed at $35,000 on their website, salespeople, and 2 managers tried to sell the car with additional dealer installed accessories, raising the total price above $41,000. Their website clearly states "All Pricing and Advertised Prices for any/all vehicles offered for sale does not include dealer installed accessories which can be purchased for an additional cost." "...WHICH CAN BE PURCHASED FOR AN ADDITIONAL COST." NOT that they will include it in the price tag without the purchaser consent and without an option.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

SCAM, FALSE ADVERTISEMENT, LIES

1.0
by Javier on Sep 03, 2022

SCAM! FALSE ADVERTISEMENT! By far the WORST and unprofessional experience I've ever had in a dealership. After inquiring about a vehicle listed at $35,000 on their website, salespeople, and 2 managers tried to sell the car with additional dealer installed accessories, raising the total price above $41,000. Their website clearly states "All Pricing and Advertised Prices for any/all vehicles offered for sale does not include dealer installed accessories which can be purchased for an additional cost." "...WHICH CAN BE PURCHASED FOR AN ADDITIONAL COST." NOT that they will include it in the price tag without the purchaser consent and without an option.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Javier, I am very sorry to read about your experience. It is never our intention to misinform our guests, so I am sorry that the final price of the vehicle was not more clearly outlined from the get-go. I will look into this further so we can address any discrepancies or mistakes in our online advertising. We would appreciate the chance to make things right. Please reach out to Walid Jaber, our General Sales Manager, at 760-469-9702 at your convenience. Thank you.

THIS PLACE IS A SCAM

1.0
by JessicaP on Sep 03, 2022

AVOID AT ALL COSTS. This dealership is a scam, the prices they have listed online are all false advertisements. We just tried to buy a vehicle listed at $35,000. We spoke to Melissa who said we could take the vehicle home for that price or that she may be able to work a better deal with us. She then went ahead and ran our credit WITHOUT our approval and went on to add an additional $11,000 (In dealer-installed accessories), Which they said we were required to pay with the vehicle, there was no mention of this online or anywhere else. The manager was extremely rude told us to go talk to his lawyer.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Jessica, this feedback is very concerning to receive. It is never our intention to misinform our guests, so I am sorry that the final price of the vehicle was not more clearly outlined prior to your visit. Additionally, we expect much better treatment for our guests and I will be sure to address your concerns with my team. I understand that you are frustrated and I would like to step in to see how we can make things right. Please reach out to Walid Jaber, our General Sales Manager, at 760-469-9702 when you get the chance. Thank you.

AVOID AT ALL COSTS.

1.0
by jessica.perez8789 on Sep 03, 2022

AVOID AT ALL COSTS. This dealership is a scam, the prices they have listed online are all false advertisements. We just tried to buy a vehicle listed at $35,000. We spoke to Melissa who said we could take the vehicle home for that price or that she may be able to work a better deal with us. She then went ahead and ran our credit WITHOUT our approval and went on to add an additional $11,000 (In dealer-installed accessories), Which they said we were required to pay with the vehicle, there was no mention of this online or anywhere else. The manager was extremely rude and basically told us to go f**k ourselves and talk to his lawyer.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Jessica, this feedback is very concerning to receive. It is never our intention to misinform our guests, so I am sorry that the final price of the vehicle was not more clearly outlined prior to your visit. Additionally, we expect much better treatment for our guests and I will be sure to address your concerns with my team. I understand that you are frustrated and I would like to step in to see how we can make things right. Please reach out to Alin Navidi, our General Manager at 760-469-9702 when you get the chance. Thank you.

I would not recommend or buy a car from this dealership.

1.0
by Not good on Jul 13, 2022

I would not recommend or buy a car from this dealership. They add $4100 to their cars listed price for etched glass and nitrogen air, and a few other items that are already/or not even on the car... Salesman was rude and could care less about telling you why they add the charge, or in trying to make a deal. There are many other dealers that don't add this flagrantly insulting cost, so hopefully they will change their gouging ways and not let a car needed to sit on the lot for 50 days waiting for a sucker to pay for nitrogen air.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I am sorry that you're frustrated. We aim for fair and competitive rates as well as excellent customer service, so I regret that we let you down. We will discuss these comments with the team, and if we can do anything else to assist you further, please let us know. Walid Jaber - General Sales Manager - 760-469-9702

GREAT DEALERSHIP I FLEW FROM GEORGIA TO PICK UP MY TRUCK.

5.0
by danniejr84 on May 23, 2022

GREAT DEALERSHIP I FLEW FROM GEORGIA TO PICK UP MY TRUCK. THEY PICKED ME UP FROM THE AIRPORT IN MY TRUCK WHICH I THOUGHT WAS COOL.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for making the trip out to see us here at Coachella Valley Volkswagen! We're glad that you had a seamless experience picking up your truck. Enjoy it!

Unsafe truck sold

2.0
by Monique Navarro on Mar 14, 2022

So my buying experience was great easy delivery to San Diego my dream truck. Upon delivery I did not get to test drive since it was late at night so I called the dealer to let them know there was a missing seatbelt also weird noise they fix the seatbelt right away. There with noise with my car. Finally John manager emailed me that sales person Rafael would take care of it who he said I need to use the warranty they sold me. Which nobdy takes here is San Diego the warranty said I can use pep boys but pep boys doesn’t do anything with lifts. Turns out there is not a legal lift on my car hood by the block not safe and also cv axel needs replacement I had to take a $3000 loan to fix because dealer would not address.

Customer service 3.0 Buying process 5.0 Quality of repair 2.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Monique, while I'm glad your buying experience was seamless, I'm sorry for the vehicle trouble you've described. I can certainly understand your frustration. I will share your review with my team to ensure we're doing all we can to assist at the time of purchase, but please also give me a call so I can address your concerns directly and help however I can. My line is 760-469-9702. Thank you, Alin Navidi - General Manager

Just when I thought it was no hope for my new Trucking

5.0
by laquan.mitchel on Mar 09, 2022

Just when I thought it was no hope for my new Trucking Co. Coachella Valley Volkswagen Dealership got us financed and now we are on our way of establishing a great company with the Lord Blessing as well.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Iaquan - Thank you for leaving Coachella Valley Volkswagen a five-star review! We are thrilled that our team went the extra mile to ensure you received financing and left a happy customer. See you down the road!

No integrity

1.0
by Juan M on Feb 25, 2022

Daniel and all other salesman don't read their own fine print on their site which clearly states dealer added accessories CAN be purchased. They say you MUST purchased 3,000 dollars of items you may not want. Dishonest and lack integrity. Stay away

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Juan, This is a concerning review to read, and I do sincerely apologize for any miscommunication that occurred here. We aim to provide a more seamless buying experience than what you've described, and I assure you that we will use this as a learning experience and ensure we improve our process going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Walid Jaber - General Sales Manager -  760-469-9702

Well satisfied with our purchase.

4.0
by BW on Feb 20, 2022

In late January I purchased a used Porsche Cayenne from this dealership. While I don't think anyone will say that an automotive purchase is actually a "fun" experience, I will say that the folks at Coachella VW treated us with respect and kindness. The most important things (as I think they would be for most people) were that the vehicle was in excellent condition, was completely as advertised, and the impression that we paid a fair "market" price for it. Special thanks to our sales rep, Rafael. We were particularly impressed with how knowledgeable he was about the Cayenne and Porsche in general, given that they are a VW dealership.

Customer service 4.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

It's excellent to hear that you had such a positive purchase experience! We believe in providing straightforward service and doing all we can to ensure you're satisfied with the deal we're offering. Thank you for taking the time to commend Rafael and the Coachella Valley Volkswagen team, and we hope you're enjoying every mile in your new Porsche Cayenne!

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