City Auto Sales, LLC

4.5

Hours of Operation

Sales
Monday
8:00am–7:00pm
Tuesday
8:00am–7:00pm
Wednesday
8:00am–7:00pm
Thursday
8:00am–7:00pm
Friday
8:00am–7:00pm
Saturday
9:00pm–6:00pm
Sunday
Closed

Cars on the lot

598 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of City Auto Sales, LLC are from Cars.com and DealerRater.com

271 reviews

Extra help for Extra Tall

3.8
by Tall Kid on Nov 07, 2020

Butch was very patient, kind, and knowledgeable. It took a lot of patience to find a vehicle to fit my very tall son. We were successful after many many sit to fit tries. My son is very happy with his SUV!

Customer service 5.0 Buying process 5.0 Quality of repair 1.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

That is so amazing to hear! Thank you so much for taking the time to share your feedback with our team at City Auto - Memphis. It's great to know that we continue to provide our customers with everything they need. Have a great day!

Great Experience

5.0
by Boo Wilson on Oct 28, 2020

I found a vehicle on their website, and filled out the very short credit application. Within a couple hours, a deal was made over the phone, and my vehicle was delivered to me. I couldn’t have asked for a better buying experience.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your five star review. The City Auto - Memphis team is delighted we could serve you so well.

Excellent experience

5.0
by Jim on Oct 25, 2020

I went to city auto of Murfreesboro looking for a used truck. As soon as I walked in the door I was greeted with smiling faces and professionalism. I told the receptionist what I was looking for and she introduced me to Trace. Trace was outstanding,I told him what I was looking for and in a matter of minutes he took me to see a variety of options. Not one time did he try to pressure me, it was like I was talking to a friend and not a salesman. I can’t say enough about Trace he’s at the top of his game. I ended up buying a truck from city auto. From start to finish I had a great experience with them. I would also like to say when it came to financing Richard was great,he was very professional and listened to what I had to say and we got a deal done. Thank you all for making my experience awesome. I would recommend city auto to everyone looking for a vehicle.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks Jim for the wonderful review of City Auto - Memphis. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!

Used car for our son

5.0
by City Auto on Oct 16, 2020

We were referred to a sales man. the day we went up there he was not there, so not having seen this sale person before we got a kind sales man called Kirk Catron. Super nice guy. Showed us some cars that were in our price range. After test driving and talking to him we came back the next day and got our car. No pressure no hee hawing around. Pleasant experience! If you need a car talk to kirk he will take care of you.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hey there, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at City Auto - Memphis.

10-10-20

1.0
by Shawn Lee on Oct 12, 2020

Incident Date: 10/10/20 I have had a business relationship with City Auto for many years, and have not only purchased over 30 vehicles, but have referred many friends and business acquaintances to City Auto for all their auto needs. During a routine visit to City Auto, I decided to purchase the Challenger I had discussed with my salesman, in addition to the Mercedes van. As usual, I requested a test drive of the Challenger, because it is a performance vehicle, as I had decided to purchase the car. Let the record show I've never test driven a car I did not purchase. During test drives, my routine is to drive the car and assess its performance abilities prior to purchase. On this particular day, during the test drive, my salesman was asked to immediately return the vehicle to the lot. Upon arrival to the lot, a manager aggressively approached the car and asked for the keys. This particular manager did not greet me nor did he ask any questions. He was extremely rude, unprofessional, and outright disgusting towards me as the customer. Due to this rudeness and disrespect, the conversation escalated after his unwarranted rude behavior. I then proceeded to tell my salesman I would now squash both deals, for the Challenger and the Mercedes van. The manager then asked me to leave the lot and sent my salesman home on a 3-day suspension. I see that the loyalty I have committed to City Auto over the years has had no value. If this is the new management style of City Auto, where management cannot fathom to see someone of color, such as myself, purchase multiple vehicles, then I will gladly take my business elsewhere. As I'm sure this relationship has ended, I would advise senior management to take a good look at your management team if you are in the business for profit. NOTE for whomever is reading this review: As a company man, and City Auto being a for-profit company, why would a manager send a top salesman home on suspension, simply because the salesman didn't agree with the manager's aggressive antics against a customer?

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We're extremely sorry that you had to face such difficulties. Issues in our customer service is not something we are known for. We may not be able to change the past but if you give us a chance, we can work to make things right. Our team hopes to resolve this to your benefit and earn you back as a customer. We look forward to continuing to work through this situation with you.

MrRay

5.0
by Kenneth Ray on Oct 03, 2020

Everything was good I was treating with the utmost respect by everyone there an the buying process was 2nd to none by Moe on up to the financial part of the deal

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your five star review. The City Auto - Memphis team is delighted we could serve you so well.

Director

5.0
by Robert Cursey on Sep 20, 2020

My Daughter purchased an Lexus from you just a month ago and recommended you to me!! My credit score is not good because I paid for my Grandson to attend a private Christian University. His last yea it cost $45,000 to attend. Excellent web site. Hope you can help me purchase this vehicle. Thanks!!!

Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We appreciate your kind feedback of City Auto - Memphis and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

GREAT

5.0
by Tia Donald on Sep 16, 2020

I Had a really great experience, everyone was very friendly and professional. The process went quick and they will make sure it is something you really like before making a decision.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We appreciate the lovely feedback of City Auto - Memphis. Thank you and have a great day!

Carman

5.0
by Carman on Aug 10, 2020

No haggle car dealership, this Is good no hidden stuff. Get a car for your money. Clean, professional, outstanding experience. No need to go any where else. Great selections.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello and thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team at City Auto - Memphis and what we offer.

It has been a long time , since I have had a ride.

4.3
by Patrice Carter on Aug 08, 2020

As a recluse it was hard for me to be out and about but City Auto, made me feel comfortable and took care of my every need. I enjoyed the entire experience. Every person I was in connection with was professional and considerate. I loved the customer service. I haven't had a new car in 29 plus years. It was well worth the wait. Thank you to the whole City Auto family.

Customer service 5.0 Buying process 4.0 Quality of repair 3.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We appreciate your kind feedback of City Auto - Memphis and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

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