Cincinnati Automotive Group Inc

3.5

Hours of Operation

Sales
Monday
10:00am–7:30pm
Tuesday
10:00am–6:30pm
Wednesday
10:00am–6:30pm
Thursday
10:00am–6:30pm
Friday
10:00am–7:30pm
Saturday
10:00am–6:00pm
Sunday
11:00am–3:00pm

Cars on the lot

91 cars available See all Cars

Dealership reviews

3.5
Rating and reviews of Cincinnati Automotive Group Inc are from Cars.com and DealerRater.com

74 reviews

Beware of this car lot!!

1.0
by Jen l. on Mar 24, 2021

I should have read all of the reviews before I went here. It's true, once you sign that paper they are done with you. Wont even return your calls.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Waste time

1.0
by Ben D Tollett on Dec 23, 2020

Filled out there loan online app and it immediately cost me 83 on my credit score then next day they ran a bank on it at minus 83 what I had wish I seen there reviews on here before I messed with it complete waste

Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Wasted my time

1.0
by Rob on Dec 16, 2020

After finding a car at a amazing price. Several things went wrong. When getting a car loan, banks DO NOT require a warranty when purchasing a car. Salesperson said it was required. The final numbers of the car loan was sent to me through text... here is what happened Price of the car magically went up 1K Trade in value went down -1.5K Gap insurance was added but not discussed 1K I wanted to have a 3rd party inspection, willing to pay for it, OUT OF MY OWN POCKET! Called around and provided all the information to the salesperson. The next day I was informed another person wanted the car and I could “lose my chance”. I asked about the inspection. The salesperson said “I tried to call but no one answered”. Told the sales person to sell the car. I am no longer interested at this time. Called back a week later, the car was still available. I explained the situation to another salesperson. I Was informed that all the information would be sent through email and it was just a mix up. Nothing was sent.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Oil salesman

1.5
by Highland County Man on Jul 06, 2020

First off, this place is clean! Like the way you align the cars out front and inside to give it that exotic car dealership look! Customer service by email and in person was good. Really nice and up front with me as much as they was able to be. My one well two or three problems are as follows. #1. The vehicle didn’t look the same as the photo by a mile. Nice photography seriously! Give that person a raise. #2. If your car is missing mechanical parts? Can you still ask for top Kelley blue book price? Or in most cases black book prices? Probably not.#3. When selling a Vehicle that has missing parts,2-3 more quarts of oil then the manufacturer recommends on top of digs and scratches. What kind of vibe are you putting out there to the customer? I get the car lot needs to make money to stay in business I do. And I’m aware that car lots set a limit on what they are willing to go. But when a man or woman walk into your establishment with enough $100 bills to buy cars off your lot in cash!,you should really try and work with that individual.

Customer service 2.0 Buying process 1.0 Quality of repair 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Terrible customer service

1.0
by Mike d on Feb 26, 2020

Was very interested in a car and you could never get the salesman to answer your emails or text, then got him all the info for my trade and they quoted me 4k under blue book value...

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Great Selection, Service, Staff and prices

5.0
by Steve P. on Sep 16, 2019

I'm glad I went the extra distace to test drive Lexus. Scott and the entire staff were friendly, helpful and efficient. We ran into a few snags with my credit union but we got it all ironed out and I was very satisfied with my buying expierence at Cincinnati Auto Group.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

This dealer has to be the saddest ones I've seen

1.0
by Steven Tackett on Jul 20, 2019

xxxxty dealership flat out and was treated like a bum and didn't hear anything for 4 days but I was calling everyday and the finace manager knew my info the whole time without contacting me or offering any options or solutions and that's with 4,000$ down on a 8,000$ car.this place is your typical down trodden place I've heard of or talked too

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello Steven, Thank you for your feedback. I've spoken with my staff about your experience with us. It would have appeared we were unable to secure financing for you on the vehicle you were looking at, for multiple different reasons. While we do work with over forty different finance lenders, we are at the mercy of what they are willing to approve. We are not a buy-here pay-here lot so, in the instance we are unable to secure financing through one of our lenders you'll have to secure financing on your own or complete the transaction by cash or check. My apologies for any miscommunication you encountered with us and I hope one day you might give us the opportunity to do business again. Once again thank you for your feedback. Your Friends at Cincinnati Automotive Group

Beware

1.0
by Unsatisfied customer on Jul 15, 2019

Bought a car from this dealership drove it home and it broke down in my driveway. Called the salesman and left many messages to the General manager and no response. Salesman are rude. Look at the other reviews if you think I'm making this up. Many people unsatisfied with this dealership. Don't get xxxx like us. Go somewhere else. You been warned!!! I would not recommend this place to my worst enemy

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, Thank you for your feedback. I am sorry for the experience you had with us. Just to inform you, all of our vehicles are represented and sold in an AS-IS condition. Once you take delivery of the vehicle we are not liable to fulfill any service on it. Prior to purchasing a vehicle we offer all our customers the option to have a pre-purchase inspection completed by a third party and we offer service contracts. If any concerns are brought to our attention prior to purchasing the vehicle we will do our best to address them. Thank you for your feedback and I'll speak to our staff about ways we can avoid situations like this in the future. Thank you, Your Friends at Cincinnati Automotive Group

Beware

1.0
by Regret on Apr 11, 2019

My son purchased a mustang that the engine didn't last 4 months. They will lie to you and they will trick you on the financing. Stay away from them. I cought them in several lies. Definitely don't let your young drivers go there.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, Thank you for your feedback. If there was anything you or your son did not understand during the finance process questions are always welcomed and encouraged by our finance staff. To ensure we can avoid any confusion in the future I will sit down with my finance staff and discuss better ways we can explain the process to our customers. Once again thank you for your feedback. Your friends at Cincinnati Automotive Group

Not as it seems

1.0
by robert on Feb 22, 2019

Went there to look at a car. They didnt have it. The car was on there website but not the lot. Wasted time and fuel to look at nothing. Not worth the time.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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