Chrysler Dodge Jeep Ram of Princeton

4.6

Hours of Operation

Service
Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

86 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Chrysler Dodge Jeep Ram of Princeton are from Cars.com and DealerRater.com

630 reviews

Terrible experience.

1.0
by NeverAgain on Aug 12, 2022

Terrible experience. We traded our vehicle in for a used one. First they undervalued our vehicle in carfax. Luckily we had a copy of our carfax. Finally negotiated a trade in and purchase price with financing. Before the paperwork was ready to be signed, we researched financing with our bank(B of A) and was able to get pre-approved with a better APR than their bank(Capital One). When it came time to sign the paperwork for the financing, we told them that we got a better APR with our bank. They told us that we can use our own bank but we had to pay an extra $2500 because the negotiated price was based on financing with their banks. The manager called their bank and was able to reduce the APR .3% and told us that it cost them $250 to call and reduce the percentage. I told them to call 10 more times then. We've bought a bunch of cars, but this is the first time we've ever heard of that craziness. That's coercion and fraud. I've submitted a complaint with the NJ department of Consumer Affairs. Not once did a manager show their face or did the dealership do a follow up call or anything. That was never disclosed during the whole sales process. Terrible Terrible Terrible. Never Again. Buyers beware if you purchase from this Stealership. When you want to finance with your own bank, negotiate a deal and tell them afterward and see what they say.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I had such a wonderful experience with Camille.

5.0
by sltemple on Aug 03, 2022

I had such a wonderful experience with Camille. This was by far the easiest and most enjoyable experience I have had buying a car. As a first time Jeep owner, I can’t speak highly enough of everyone I met at the dealership. I was comfortable the whole time and really felt that Camille and Max were there to assist me. She was patient and answered all of my questions fully. It is evident that she enjoys her job and the people she meets. If you are buying a car, go and see Camille.In addition, the dealership provided me extra service (brakes and tires) as a good faith measure. What a wonderful team of professionals!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Bait and Switch

1.0
by Robert N. on Jul 29, 2022

I was contacted by two different sales representatives at this dealership stating that the car I was interested in was available and they setup a time and to test drive the vehicle. I was even contacted by the dealer a few hours before my appointment to confirm our meeting. We get there and are told the vehicle is a loaner, it is not on the lot and is not for sale. But they would be happy to help us with another vehicle. I was even asked for a $500 deposit for a car that does not exist. A great waste of our time. I do feel for people that work for such an organization. The disappointing part is that the same vehicle is still on this and other website waiting to dupe the next trusting sole. Shame, shame Car.com. Shopper and buyer beware.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Camille was great and helped me out!

5.0
by JayCee on Jul 26, 2022

Camille was great and helped me out! The team was great to work with and I am was happy with my new car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Rob Morton at this location is one of the nicest people

5.0
by christinajack on Jul 13, 2022

Rob Morton at this location is one of the nicest people in sales I have ever met. He is very genuine and only looking to make his customers happy. I will be recommending my family and friends to visit this location and specifically check in with Rob. Thanks again Rob! You made my car shopping experience a pleasant one!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

We had a great sales experience.

5.0
by rcdavis20 on Jul 11, 2022

We had a great sales experience. Camille helped my daughter get her new (to her) car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

"Avoid.

1.0
by Billmm1968 on Jun 23, 2022

"Avoid...Avoid...Avoid".... Mathematical gymnastics, hidden fees, deceptive and misleading! You'll love the added $500 "lost key" fee which you must pay and it's taxable... Can't use own low financing either or they add $3,000 to the price!!! Told salesman where I needed to be with $X downpayment and what needed to be corrected on the vehicle. Couldn't be more clear... get to dealership and the game begins... Waste of my time. Save yourself the stress and look elsewhere!!! PEACE!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

First, their prices online are only for finance.

1.0
by Rocky on Jun 07, 2022

First, their prices online are only for finance. When I came here, I was told they cannot give me that price if paying by cash. It's definitely a defraud. Second, after many negotiations, we make a deal on a price. They promised me they would fix all scratches and the vehicle would be perfect. That's the reason why I pay the deposit. However, the next day when I came, there is a deep scratch on the left front face. They said the did not have the ability to fix it. So disappointing it is. Third, as I am an international student without SSN or tax number of I 10 number. They told me they cannot register my car in PA with out one of these three documents. It's so ridiculous. I bought a Lexus before and they did not need these documents. I told them I can provide them the SSN denial letter. They said they cannot register. I cannot bear myself to laugh. They must have thought I am a foreigner here so have no idea about the registration. But I have bought a car before and I cannot believe what they said. I asked my friend, I know they wanna use my identity to do finance although I have pay the full money to them. Last but not least, be enough careful when doing business with these guys. What they care is all about the money.

Overall experience 1.0 Does not recommend this dealer.

Unprofessional behavior

1.0
by Sam on May 13, 2022

Watch out for these sketchy people. They refuse give me my Bill of Sale for the car that I’m trying to purchase. It’s an $80.000 car, and forcing me to pay $20.000 down payment for very high rating with their bank. (My credit score 750+ and i offered them to get my own loan from my own bank and they refused). Now they won’t give my $5000 deposit but i will dispute it through my bank. They destroyed my credit score even though i told them not to run it more than 1 time. They ran it 4 times already.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Baker Jeep: Where profits matter, but customers do not. I...

1.0
by johnpiercepa on Dec 26, 2021

Baker Jeep: Where profits matter, but customers do not. I have had a miserable and disheartening experience with Baker Chrysler Jeep Dodge Ram of Princeton, NJ over a used car purchase of a 2012 BMW 550i. At the time of purchase, I received a 30-day warranty covering the engine, transmission, and all-wheel drive. Within three days and under 150 miles of ownership, the oil warning light came on. What followed was six weeks of frustration, anxiety, and stress. In all, the car was out of service for 22 of the first 27 days of full ownership, including two separate trips to Baker Jeep who held the car for a total of 13 days. Despite all evidence to the contrary, Baker Jeep denied the car had an oil leak and released it twice with dangerously low levels of oil. I finally took the car to the local BMW dealership who quickly and competently diagnosed the following problems: A catastrophic oil leak due to damaged oil valve seals, cracked thrust arm bushings, incompetent installation (by Baker Jeep) of a right front outer axle boot, damaged turbo inlet pipes, a cracked rear driveshaft flex joint disc, and coolant seep. In short, a car I purchased for just under $17000 with a 30-day warranty needed almost $15000 dollars’ worth of safety repairs just to make the car road-worthy and to pass Pennsylvania state inspection. Most disturbingly, the repairs were all critical safety repairs fully covered by the Baker Jeep warranty, and not simply cosmetic issues. These repairs were required to make the car safe to drive, and NOT a case of trying to make an old car new again. Baker Jeep failed to complete any of these warranty-covered safety repairs successfully. Their willingness to disregard NJ warranty law is reprehensible, and clearly a breach of contract. Fortunately, the catastrophic oil leak was covered by a long-standing class action legal settlement (NOT a recall) with BMW. Still, I had to pay over $5000 out of pocket for the required safety repairs that Baker Jeep failed to complete, a 30% increase over the purchase price of the car. It is profoundly disturbing that a once-reputable family-owned dealership would sink to such deplorable levels of denial and deception to evade their legal warranty obligation. I specifically restricted my car search to dealerships because of concerns about possibly purchasing a flood-damaged car in the aftermath of Hurricane Ida. I wasn’t flooded, but I sure was burned. Do know that integrity is NOT included with any car purchased at Baker Jeep. They are a den of snakes.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
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