Chicago Northside Toyota

4.1

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

117 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Chicago Northside Toyota are from Cars.com and DealerRater.com

434 reviews

When I first signed my lease in 2019, I arrived at 11 am

1.0
by earuiz1 on May 02, 2022

When I first signed my lease in 2019, I arrived at 11 am and because I was waiting for the finance department we left at 10 pm with the deal already made early in the visit. I went back to buy out both cars 3 years later, arrived at 5 and left at 11 pm. Same situation as 3 years ago. Nothing has changed. When they presented my numbers, they presented me with the buy out price 4K higher than what my contract stated. Added so much fees and the certification cost of the car which made the total back to the cars original price. I brought the contract up to the sales guy. He went back and told their managers. They brought the price down and still added a so called buy out fee that was never mentioned on the contract nor when I purchased the lease. Don’t trust what they say. They saw my income and my good credit score and I feel they wanted to get more out of me. I caught errors in their numbers 5 times even in the taxes. They did not look up my contract at all and gave me a bunch of excuses about so many fees they charged. Every time I called and asked about the process they said no added fees but at the end they get you. Did not eat dinner. Horrible horrible experience both times. The only good experience I ever had there was working with Bill from service. Awesome guy! Unfortunately will not go back again.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Here at Chicago Northside Toyota, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Kristi Mineo - kmineo@blautogroup.com - 773-728-5000

I took my car into the dealership with 3 problems.

1.0
by octant.solute.07 on Mar 29, 2022

I took my car into the dealership with 3 problems. Battery most likely needed replacement since I had to have it charged after sitting for 2 weeks (and it was almost 5 years old), the car kept locking itself automatically with the key fab in it and my USB charger stopped working and most likely just needed a fuse replaced. I was also having problems with my phone disconnecting most every call I am on. They were going to charge me $319 to run a test for the battery and fob AND $319 to test for the USB not working. They only ran a test for the batter which came back negative, so I paid $569 to have my battery replaced and still don’t have a working USB. There aren’t any other places that charge to test the battery. So bottom line is that I walked out of there with a new battery, phone still disconnects, USB charger still doesn’t work, I received a Costo 15% discount and paid $611. And they stole my $38 Wisconsin State Park Parking Pass. It’s unconscionable that they would charge this much money for a diagnosis. I had gone to 2 other locations for a battery and they happened to be out of stock. Neither charged a diagnosis fee and only charged $30 to install the battery. And the batteries range from $150-$189 was the highest. I expect to pay a little more at the dealer than a private mechanic, but Toyota has it so that you have to go through them for electric diagnosis. They locked out everyone else. I assumed the problems were all linked together, which is why I took it to them. I was wrong and will NEVER go back to this dealer again. Even their neighbor dealership only a few miles away was much cheaper. I called them to check. The staff was friendly, as they were ripping me off and making excuses for why they charge so much.

Customer service 5.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

04-13-22, I pretty much knew that they wouldn’t get back to me. I think that this is their standard response. And to add insult to injury, they didn’t plug in the on board diagnostic (OBD) tool to save the memory of settings when the battery is removed. They didn’t hook up the wires for lane departure assist, so that doesn’t work. I had to reprogram the HUD, some GPS settings and I keep finding other things that went back to factory default. It also changed to KPH instead of MPH, which was a little disturbing when driving locally trying to figure out why the speed wasn’t right until I realized why.

It’s been almost another month and still no response from Northside Toyota. I’ll be making a call this week Ridiculous.

Highly Recommend Toyota Northside if you need a car in

5.0
by Courtlynn916 on Feb 28, 2022

Highly Recommend Toyota Northside if you need a car in this crazy market! I was greeted by my saleswoman Bebe and felt at ease from the moment we started looking at cars. She was kind, personable, and genuine. Tegan the GM was amazing as well. I also worked with Sales Manager Evan and Benson in Finance. Let me just say I was not the easiest customer. I had a budget, far from pristine credit, and my eyes set on 1 make and model ONLY. They all worked hard to get me in my desired SUV. Negotiations were fair…No games, no gimmicks, no schemes. I have been researching and been on the hunt for the perfect car for over a month. No dealership has been as direct,honest, and as friendly as Northside Toyota. They are straight shooters who care about the customer as much as they care about their bottom line. I’m a loyal customer and will be making many referrals to this location!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000

Prices? Whatever they feel like...

1.0
by Ryan on Feb 24, 2022

Called twice to get pricing on a new RAV4 and the salesperson checked with the sales management to come back with a price of 4k over the advertised price on the website. They don't honor advertised prices. Don't waste your time.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Ryan, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000

FRAUD WITH A SMILE; salesman doubled my income, lied

1.0
by enricorobinson2 on Feb 17, 2022

FRAUD WITH A SMILE; salesman doubled my income, lied about educational history and even employment history worked with mo jasim, at first it was smooth until months later i realized how he lied and inflated my application details that i told him in order to get me approved for a car and take my downpayment. I told him all of my personal details to see if i could get approved for a vehicle. The salesman, Mo, decided that wasne enough and proceeded inflate my income 2x, and decided i graduated from university all without my knowledge!!! totally lied on my application This led me to get approved for a loan that i should NEVER have been approved for. using this approval he was able to create a false reality where i would be able to afford this truck. A consumer and customer should NEVER have to worry about a company or salesman taking advantage of them, lying, and entering or doing anything other than what have been said. That is extremely immoral and unethical, not to mention ILLEGAL! the salesman worked direcelty with the sales manager to deal with my application, How he was able to push those lies and proceed to get it apporved bewilders me. That should NEVER happen. Not a single person checked my details. You walk in dealerships expecting and are then assured you will be taken care of and this was NOT the case.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We acknowledge your review and are currently looking into the events you’ve detailed.

Hey had a very bad experience with this dealer went for...

1.0
by Asif6866 on Feb 05, 2022

Hey had a very bad experience with this dealer went for the oil change and the person who did oil change I don’t know what they stole the money from the car so don’t go there they can steal anything from your car they don’t you don’t trust them

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

Ok my number 7738079424

$15k over MSRP!

1.0
by MM on Jan 01, 2022

$15k over MSRP! I had to go in to the dealership, talk with 3 different sales people, and then the sales manager, to get hardballed at $15k over MSRP!

Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000

Very bad car service although they told me for 10%

1.0
by Bishnu on Dec 25, 2021

Very very stupid vehicle service They response something and do other things I ve visited for regular vehicle service but do the different ways and take more than more money although they requested me 10% discount.And inform me that the next vehicle service will be $90,000 for my $30,000 normal vehicle. I think they want not to visit there dealer so they response me very rudely….

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Kristi Mineo - kmineo@blautogroup.com - 773-728-5000

The Price is Right. Extremely professional and pe

5.0
by Fonseca Hyatt on Oct 25, 2021

William Price made the experience stress free. This was my second time buying a vehicle on my own credit. William is the only salesman we will ever use. Bringing my sister.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000

worked will with Selmir.. agreed to price (i didn't...

1.0
by pz on Oct 11, 2021

worked will with Selmir.. agreed to price (i didn't negotiate very much).. was told that I had to put 2500 non-refundable down (delivery in 2-3 weeks).. agreed to that.. Selmir came back to me and said that after speaking with managers, I now had to pay the entire price to reserve the car. Negotiated upwards! Manager called me to explain and I refused to listen after I explained that they stick to their offer or we're done... They changed terms at least minute. canceled deal

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Tegan Trejo Martinez - ttrejo@blautogroup.com - 773-728-5000

Sorry, the details were clear. I went to Toyota on Western the same day that I had that awful interaction with the manager. Ordered car (same price) that was in transit to them (did NOT have to pay FULL price or anything CLOSE) and received the Venza 8 days later.

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