Chicago Cars US


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Dealership reviews

Rating and reviews of Chicago Cars US are from and

52 reviews

really nice people and great place

by Jason on Apr 14, 2014

went to a few dealers and was really happy to stop by this one last in the day. the other ones were not as nice and friendly as these guys. at the other dealers that i visited the miles on the cars did not match or pictures were taken in a way that never showed the bad parts of the cars. this dealership actually had the real miles posted online and all of their pictures showed all of the car. i came here and was greeted right away and they were really nice with all of my questions and made me feel like i was important. im so glad i bought my lexus from these people. next time im just gonna come here instead they really helped make my day feel like a good use of time. they were all so friendly and made it so easy.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Dear Jason, I've realized your purchase was in 2014, we would still like to thank you for the kind review, and if you are ever in need for another vehicle we hope we can earn that business once again, may you and your loved ones have a happy holiday. Regards, Chicago Cars US

If from out of town don't waste your time

by Marie on Mar 29, 2014

I'm from out of town and showed great interest in a car, I called them a couple days and told them I had the money I just can't find the time to get down there. I asked if I could made a deposit and was told I couldn't. I called a couple times after and every time I called I was told they would call me back, well they never would. The day I told them I would come down to p and purchase the car they called and told me somebody had put a deposit on it. So why was this person able to put a deposit down and I wasn't? I know how car sales go first come first serve but I didn't realize they didn't have any integrity and lied to their customers. They seem to be fine if you're from the area but if you want to try from out of town don't waste your time.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are sorry you were not happy. The reason again, like was explained over the phone, was due to our deposit policy forbidding phone deposits. I will now go into more detail about this. We are a used car dealership that sells cars at a wholesale price to the public. For someone to make a deposit, our policy is that they must come down in person, see the car, test drive the car, and when they have experienced the product, only then we are willing to take a deposit from them. This policy may seem odd at first, but realize that because all of our cars are under market-value, they get a lot of interest, and as a result 'move' rather quickly. The deposit policy was created because we have had bad experiences in the past with indirect deposits. For example, a person would make a deposit over the phone, without experiencing the car, we would then have this car on hold, multiple interested buyers would call or come to check out the car, all would be told its unavailable; then lastly, the indirect depositing customer would finally come for the car, and not want it anymore! To avoid that recurring situation, we created this deposit policy. So no, no one lied to you. The person who put a deposit down before you could, was also from out of town, but test drove the car.

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