Chicago Cars US

4.3

Hours of Operation

Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

103 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Chicago Cars US are from Cars.com and DealerRater.com

52 reviews

SHADY BUSINESS PRACTICES!

1.0
by Kesha on Apr 06, 2017

Purchased a "classic" Mercedes. Paid in cash. Car was clean on the outside but not so good on the inside. An hour after I handed over my money and drove away I got a message on the dash about the engine! Wow, I drove it back to the dealer, spoke with Jacob and was told since he didn't see the message right then to take a pic when it comes back on and send it to him. I did just that. The same day! Message back on. I knew it was an older vehicle and that was fine with me because it was clean. But, trust me, I'm not in the habit of giving money away. I work hard fir everything that I have and I asked Jacob if the car was in good condition. It was on their showroom floor. He told me that it was fine. It had been serviced and it was fine. But it's NOT! Now they are upset because I'm telling the truth about MY experience! NEVER AGAIN will I ever do business with them again. Do your own due diligence, better yet, BUY AT YOUR OWN RISK!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Excellent service. Great personal !!!

5.0
by Jesus R on Feb 24, 2017

I been to different dealers but nothing like this one. The sales personal was excellent. Got approve fast n the price for the vehicle was great. Very helpful. Will definitely come back to make another car purchase. A++++

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

COME IN, YOU WONT REGRET IT!!!

5.0
by CEE on Feb 23, 2017

Great and fast car shopping experience! Everything is well explained to the T! A+++ SERVICE!! COME AND GET YOUR NEXT CAR HEREEE!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great cars and great service

4.8
by Travis.ms6 on Feb 21, 2017

Buying my car from Chicago Cars US has been a very positive experience. Aside from the car, which was almost exactly as specified over the phone, the service was best in the business. Accommodated to all of my needs, and answered all questions I had. I appreciated all that Jacob has done for me. Great dealership.

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great dealership

5.0
by Izabela on Feb 15, 2017

Very professional and knowledgeable sales people. Great customer service. Purchased my infinity there. Would recommend this dealer to anyone.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Iza, we can't thank you enough for trusting us with your vehicle purchase, we hope your family and yourself enjoy the truck!

Good Dealership

5.0
by Marco on Feb 15, 2017

Artur provided great customer service. Really recommend this dealership it's hassle free. Everything was very easy and fast. Not to mention they have great cars. Very happy of my purchase. Will be back for another car.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

great service, kind people

5.0
by jaguar lover on Feb 15, 2017

I walked in two days ago to buy a jaguar. In the picture the car was amazing and in person it was even better. It felt like home the process was very easy and I felt like I was the ones make decision like I wasn't forced or anything like other dealer. One of a kind dealer!! I'm telling my friends about this place and next car I get is from here! Cars were in clean condition and price was very reasonable.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Amazing place

5.0
by George on Feb 15, 2017

The staff at Chicago Cars US is amazing! They helped me out so much and I apperiate everything they've done for me . I recommend this dealership to anyone looking for a car!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Happy audi ownerim

5.0
by Milos on Feb 10, 2017

I'm very satisfied with the car with sales department great audi I love it and definitely ill be back for another one

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Milos we are happy to hear how much you loved your new Audi, thank you for the nice review.

NOT VERY GOOD

1.0
by Gary on Jan 25, 2017

Purchased a 2005 bmw x3 has been nothing but junk from day one I took it back to them because oil smell coming through the vents when the heat is on they said we put new vale cover gaskets on it, still has the same problem cant even turn the heat on plus you would think they would go through the car make sure everything is in working order but no, took it to my mechanic he said oil looks like its never been changed the brakes are gone all the way around oil leaking shocks are gone tires gone cv joint gone I told Chicago cars us there was a thumping noise coming from the back they said no noting is wrong , RIGHT I can even drive the car now because you cant run the heat because the smell of oil these guys do little to these cars buyer beware

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Gary, We understand your frustration but you have to understand that you came to us to purchase a 12 year old used BMW X3 with almost 140k thousand miles, we did service the vehicle and we did as much as we could to it, you have to understand that you bought a five thousand dollar BMW in nice condition, test drove it twice and asked to fix a few things and we did, after picking up the vehicle you called and informed us about issues with low heat and some oil leak, unfortunately what you don't mention in this review is that we did fix the issues you called about for free, knowing vehicle purchase is "AS IS_NO WARRANTY" but we are a reputable company that does stand by its cars and we do as much as we can to help with issues that may rise after leaving our lot. You were offered an Extended Warranty and you declined.

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