Chicago Cars US

4.3

Hours of Operation

Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

98 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Chicago Cars US are from Cars.com and DealerRater.com

52 reviews

DO NOT USE

1.0
by Keri on Apr 28, 2022

They didn't own the car they sold us. When we brought this to their attention, they said it wasn't their responsibility. Now we have to get the Secretary of State involved. They lied on the listing, saying it hadn't been in any accidents as well as photoshopped 2 photos purporting to be a clean Carfax report. Make sure you double check with Carfax on your own. The sales person was nice enough, the facilities clean.

Customer service 1.0 Buying process 4.0 Quality of repair 1.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

They did not own the title to the car that was sold, and

1.0
by normalistheoldcrazy on Apr 28, 2022

They did not own the title to the car that was sold, and when we called to get it rectified, they claimed that it wasn't their responsibility. The listing claimed that the car hadn't been in any accidents, as well as 2 screenshots of a Carfax report taken on a mobile phone. When we spent the money for our own Carfax report, we found that it had been in 2 accidents - 10 years ago.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Horrible car & ripped off by this dealer

1.0
by Jeff Audi on Jan 28, 2022

What a joke! They sold me an Audi A6 a few months ago that burns and leaks over a quart of oil per week (pissing oil everywhere) and I've already had to replace both motor mounts right off the bat (expensive on Audi's of course). So, in 2 months I've had to add close to 8 more quarts of oil since the purchase. I went to Audi for an estimate 3 weeks after I purchased and they said a minimum of $8,500 would be the cost and they would have to remove the entire engine and disconnect the transmission to do the extensive repairs (32 hours of labor) After that, I went to my local mechanic and he told me it'd be around $6,500 to fix everything (apparently leaking in 4 separate places including all timing chain covers) They're not returning my calls and don't seem to care at all. Don't make the mistake that I did avoid them at all cost. At this point just need to sell it to payoff the car loan and I'll be taking a $9,000 loss at least. Biggest mistake of my life trusting these creeps.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

WORKED WITH ALBERT. DROVE ALL THE WAY FROM OMAHA O

5.0
by NICK on Oct 19, 2021

WORKED WITH ALBERT. DROVE ALL THE WAY FROM OMAHA ON GOOD FAITH THAT THIS WAS THE VEHICLE I'D BEEN SEARCHING FOR FOR A COUPLE YEARS. WANTED A NICE CLEAN LOW MILEAGE RIDGELINE. WAS NOT DISAPOINTED. EVERYTHING WAS JUST AS DESCRIBED, IF NOT BETTER. GREAT VEHICLE AT A GREAT PRICE. I THANK ALBERT AND ALL AT CHICAGO CARSUS, ESPECIALLY THE DETAILER (IT WAS SPOTLESS), FOR THE EASE OF PURCHASE.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Beautiful cars and friendly service

5.0
by Michael Sanson on Jun 15, 2021

I bought my first Mercedes Benz from Chicago Cars US last month and my car is in excellent cosmetic and functional condition. My experience at the dealership was very welcoming, simple and their entire inventory is high quality. They also provide discounted services to all customers. I recommend Chicago Cars US to all used luxury car buyers

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Service

3.3
by Theresa on Feb 06, 2021

The service was excellent!! I highly recommend this place if you're looking to purchase a new or used car. Ask for Albert upon arrive. He was very helpful From the time I emailed about the car I was interested in, from the time I drove off the lot. I didn't feel rushed and he made sure I understood all my paperwork before signing. The environment was comfortable and all the staff were welcoming. Thank you Chicago Car Auto!!!!

Customer service 5.0 Buying process 2.0 Quality of repair 1.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Awesome experience!!!

5.0
by Tonya on Jan 21, 2021

Purchased a beautiful Mercedes! Our salesman Albert was incredibly courteous and helpful! I felt like we were treated more like family than customers. This was our second purchase from them!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Joanna

5.0
by Joanna/Patrick on Sep 24, 2020

Salesman Wojtek/Albert made things smoothly as car buying can be, my used car runs great give company 10/10!!!! I would highly recommend them to any friends and family.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

No pressure service! Great vehicle!

5.0
by Eric W on Aug 13, 2020

I drove an hour to get to Chicago cars us and it was well worth the trip. All of the people there were wonderful. Albert was my sales associate and he was incredibly kind. I purchased a 2011 mini countryman and it was incredibly clean and drives like brand new!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

I drove an hour to get to Chicago cars us and it was well...

5.0
by eric.fineline on Aug 12, 2020

I drove an hour to get to Chicago cars us and it was well worth the trip. All of the people there were wonderful. Albert was my sales associate and he was incredibly kind. I purchased a 2011 mini countryman and it was incredibly clean and drives like brand new!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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