Chevrolet of Bend
Hours of Operation
Cars on the lot
Joe had great knowledge of the trucks we were viewing and...
Joe had great knowledge of the trucks we were viewing and made our daughters feel so comfortable through the entire process. We were so pleased with his attention, transparency and care to help us find the best vehicle option on the lot. Exceptional service and support through the entire experience. We'll be back for our next business vehicle.
Congratulations on your new purchase, Annie! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Christopher Wilson- General Sales Manager
Easiest Car Purchase Ever
These folks made this so easy to buy a new truck. They offered a fair trade, a competitive package, and had good customer service throughout. I appreciate their willingness to work hard for the sale. We had arrangements wrapped up before other dealers had even responded to my request for information.
We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Kind regards, The Chevrolet Cadillac of Bend Team
Khrys Barnes Service Advisor, Terry Lussier Asst Manager,...
Khrys Barnes Service Advisor, Terry Lussier Asst Manager, Chuck Manager, can't even provide a legitimate estimate. Condescending and charged me $150 for an estimate that I did not get.
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please contact us at your earliest convenience. Sincerely, Philip Valbert- General Manager
Calm and helpful
Cory Buckley was very attentive and calming. Did all he could to help us with our purchase. Positive interaction. As some car buying experiences can leave you with a bad feeling, Cory Buckley was NOT one of those salesmen. He was kind, courteous, answered our questions to the best of his ability. If you go to this dealership try and have Cory Buckley be the salesman for you.
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Christopher Wilson- General Sales Manager
Easiest Truck Transaction Ever - Thanks Cory!
I'm someone who has previously had terrible experiences with dealerships but this transaction turned everything around. I worked with Cory Buckley who was awesome! He was calm, knowledgeable, personable and made the process fun. Cory was also able to go above and beyond in figuring out some details about the history of the Tundra that I ended up purchasing. I would not hesitate pointing anyone in the direction of this dealer or any other Lithia dealer. Again, don't hesitate to check them out. Thanks Cory!
Thank you for your business and this review. I am happy to hear Cory was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Chevrolet Cadillac Of Bend Team
Was lied or mislead about origins of a used vehicle
I had been looking for a quality used truck for about 6-8 months. There was a 2017 sierra that looked promising at the Bend Chevrolet dealership. It was advertised as a single owner and I was told it came from Utah. I asked specifically about the history of the vehicle as I did not want to get a auction style truck particularly out of Canada. I ended up purchasing the vehicle and have spent the last few weeks trying to clean rust and corrosion off of the undercarriage, brake rotors, frame..... it is everywhere! Yesterday I had to call to schedule a service appointment, still under warranty, The Service writer explained the total history of the vehicle over the phone with me. He said it had multiple service and warranty repairs in British Columbia and appears that it made it way into the US after being used in Canada for about 2 years. From what he could see he did not believe it was a single owner or out of just Utah, both of which I was told or lead to believe by the Bend store during the sale. In the end I believe that the Bend store lied and/or withheld information to make a sale. Be very Weary if buying used from them!
We acknowledge your review and are currently looking into the events you’ve detailed.
Salesman Joe Patnode is an AWESOME sales person! Top...
Salesman Joe Patnode is an AWESOME sales person! Top marks for his courteous and professional attitude. Joe sold me a BMW X6 V-8 with turbos. A true Petrolhead’s dream! Kudos! for being so patient on our road test
Thank you for your great review! We're glad to have Joe on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Chevrolet Cadillac Of Bend Team
Would go through them again.
Straight forward. Listened. Explained. Worked with us. Good humored. All in all a great buying experience. Very happy with my purchase. Will be recommending, and will use again in the future.
Darian, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Kind regards, The Chevrolet Cadillac of Bend Team
Took suburban in for multiple items including routine...
Took suburban in for multiple items including routine service, recall and warranty issues. A bit of a push to get things taken care of under the extended warranty but once that was settled everything was address in a friendly, professional manner.
We had a great time working with Michael. He was a lot of fun and very knowledgeable. He was very easy to contact and always got back to me very quickly.