Chevrolet of Bend

First time I got a vehicle from Lithia in Medford was amazing second time getting a vehicle from Bend. It took over 5 days to get my paperwork emailed to me after several text, voice messages and email. Then took them 2weeks to activate my extended warranty. I got a vehicle over $20,000 and now it needs a transmission before I even make my first payment. What happened to Lithia selling quality and customer service.

My husband, and myself have been looking for "the" perfect used pick-up! We were very happy to have Andrew as our salesman! He was very personable and helpful in answering all our questions. He even carried a step stool so I could get up into the trucks! We would definitely recommend Bend Chevrolet, Cadillac if you're looking for a vehicle, and be sure and ask for Andrew!!

Absolutely worst experience at a dealership. I went in and bought a truck with high miles, didn't purchase a warranty so I understand that everything that happens to the truck is my responsibility after I purchased it. That being said the moment I left the A/C stopped working, I went in the next day to get it scheduled to get fixed and a different salesman than the one who sold to me, his name was Jonathon, told me outright that they would pay for it and get it fixed. The guy in service, Kris, heard him tell me that and made a note. I come back in a month to get it serviced and they asked me for a "we owe you" I told them I didn't have one and that he heard Jonathon say they would pay for it. Khrys said he'll look into it and when I came in the next day he said sales would not pay for it and he did remember Jonathon saying they would pay for it but they won't now and that it has to go somewhere else. I called George, the guy who sold me the truck and wouldn't get me the Carfax until after I signed, he told me there's nothing he can do and if he goes to his boss they'll just laugh at him. So I went in to talk to Phil, the GM of the Chevrolet store, I was greeted by Jonathon who completely denied having said he would fix it until I told him that Khrys said he heard him say so. Jonathon stopped claiming that he didn't say that he would cover it once I reminded him that Khris was there. I told them I had to work soon and they stand around waiting for about half an hour until another manager came to talk to me, Josh Raines. Can't miss him, big guy with tattoos and always has a tablet over his shoulder. He said let's go talk in his office and on the walk it told him I'm going to be late can I come back at another time and immediately he had attitude saying, "Well do you wanna fix this or not??" I said okay and he proceeded to ramble on about how he doesn't have any responsibility over fixing my vehicle and I ask why his trained salesman would then guarantee a paid fix, and then tell me they never said that? He then said he's not responsible for the salesmen, a manager at a car lot not being responsible for their salesman? How does that work? We finally get to a point where I just ask if he's going to fix it or not and he says no, I give him a thumbs up and start to walk out and he's yelling from his office about how I leave his office "talking nasty" to him and storm out. I then tell him "you told me you're not fixing it so I'm leaving" and he comes out of his office with his hands raised getting in my face while I'm standing at the front door with my hand on it. I'm no expert but putting your hands up and getting in a customers face doesn't seem like the way to deal with a situation, being a responsible manager and all. Trying to get a word in I remind him for the 3rd time that I have to be to work and ask if I can come back another day to deal with this and he said no, don't come back. Honestly the worst dealership I've dealt with, George was pushy about the truck, wouldn't give me the cars history until I signed, Jonathon pretty much called me a liar until I reminded him that another party heard him, Josh the manager seems to think he's not responsible for what his staff says or does, and Phil just sat there letting this all happen. You'll have better luck going to Auto Kings across the street in all honesty, after going to another shop in town they told me they hear Chevrolet does stuff like this a lot. Don't use these guys, car salesman can be sketchy but these guys take the cake.

Very poor service department they screw customer’s I took my 2007 GMC 2500 HD pick up in because service brake light kept coming on they were supposed to hook it up to the computer and reboot my computer as it turned out they kept it for over a day charge me over $400 and did not fix the problem in trial and error I figured out that it was in the turn signal switch that cost $31 and I had my mechanic in install it for $90 I would never take anything to Lithia Chevrolet again and I will definitely not buy anything from them

I visited the dealership in my grunge work clothes, but when I spoke to a Salesperson I was treated like I didn't belong there. The Salesperson left me and went to another customer on the lot. I guess I should wear a suit and tie the next time I visit the lot. That's if I ever visit the lot again. The whole event left a bad taste in my mouth.

I cannot express how thankful for Ben and his help I am. Really saved a family vacation from being a headache by going above and beyond when we needed to get our brakes checked and serviced while on a road trip. Overnighted parts for us and got us back on the road! Thanks again, Ben!

Brian was very personable, no pressure, answered all my questions about the vehicle I was looking at. He gave some very good information about the vehicle features and operation. It was the most pleasurable vehicle buying experience I have had.

I just wanted to let someone know what a great job Khrys Barnes is doing in the service department. I have been through a few times and had nothing but a great experience with him. My mother-in-law came in the other day and he really treated her with the kindness and respect I know he gives to all of his customers. She was so grateful and pleased to have him going to bat for her and taking care of her. I can easily recommend with confidence that if they need anything from Chevrolet of Bend, contact Khrys Barnes. Stand up guy! Thank you.

Terry Lussier helped me with a recall on my 2019 GMC and then helped me with a steering issue I was having. I have never had such a wonderful customer service experience as I have had with Terry and his shop foreman George. He is friendly, responsive and wants to make sure the customer is satisfied. I highly recommend Terry because he will take care of you! -Dan Young

Joe had great knowledge of the trucks we were viewing and made our daughters feel so comfortable through the entire process. We were so pleased with his attention, transparency and care to help us find the best vehicle option on the lot. Exceptional service and support through the entire experience. We'll be back for our next business vehicle.