Chevrolet of Bend
Hours of Operation
Cars on the lot
If I could give a zero star rating, I would. In my eyes...
If I could give a zero star rating, I would. In my eyes this company is the reason used car salesman’s have a bad name. Not only did they say that in order to finance a vehicle we were required to buy a warranty, service plan and gap insurance, which was a flat out lie, but it’s been over 5 months and we still haven’t received our registration. We have contacted the dmv who informed us that the dealership should have taken care of all the paperwork 30 days from buying the vehicle but they never even switched the vehicle out of the previous owners name!!! The previous owner now has the title to a vehicle my family has had since May!! All the dealership is doing is pointing fingers at the DMV when the DMV has gone above and beyond to try and help us through this awful situation caused by a dealership that stops caring about their customer the moment they drive off their lot. Save yourself some frustrated shop elsewhere!! Cross your fingers the sheriff doesn’t come knocking on my door over a stolen vehicle that a DEALERSHIP sold us.
First time I got a vehicle from Lithia in Medford was...
First time I got a vehicle from Lithia in Medford was amazing second time getting a vehicle from Bend. It took over 5 days to get my paperwork emailed to me after several text, voice messages and email. Then took them 2weeks to activate my extended warranty. I got a vehicle over $20,000 and now it needs a transmission before I even make my first payment. What happened to Lithia selling quality and customer service.
Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Sincerely, Christopher Wilson- General Sales Manager
My husband, and myself have been looking for "the"...
My husband, and myself have been looking for "the" perfect used pick-up! We were very happy to have Andrew as our salesman! He was very personable and helpful in answering all our questions. He even carried a step stool so I could get up into the trucks! We would definitely recommend Bend Chevrolet, Cadillac if you're looking for a vehicle, and be sure and ask for Andrew!!
We cannot thank you enough for your wonderful review of Chevrolet Cadillac Of Bend and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Christopher Wilson- General Sales Manager
Absolutely worst experience at a dealership. I went in...
Absolutely worst experience at a dealership. I went in and bought a truck with high miles, didn't purchase a warranty so I understand that everything that happens to the truck is my responsibility after I purchased it. That being said the moment I left the A/C stopped working, I went in the next day to get it scheduled to get fixed and a different salesman than the one who sold to me, his name was Jonathon, told me outright that they would pay for it and get it fixed. The guy in service, Kris, heard him tell me that and made a note. I come back in a month to get it serviced and they asked me for a "we owe you" I told them I didn't have one and that he heard Jonathon say they would pay for it. Khrys said he'll look into it and when I came in the next day he said sales would not pay for it and he did remember Jonathon saying they would pay for it but they won't now and that it has to go somewhere else. I called George, the guy who sold me the truck and wouldn't get me the Carfax until after I signed, he told me there's nothing he can do and if he goes to his boss they'll just laugh at him. So I went in to talk to Phil, the GM of the Chevrolet store, I was greeted by Jonathon who completely denied having said he would fix it until I told him that Khrys said he heard him say so. Jonathon stopped claiming that he didn't say that he would cover it once I reminded him that Khris was there. I told them I had to work soon and they stand around waiting for about half an hour until another manager came to talk to me, Josh Raines. Can't miss him, big guy with tattoos and always has a tablet over his shoulder. He said let's go talk in his office and on the walk it told him I'm going to be late can I come back at another time and immediately he had attitude saying, "Well do you wanna fix this or not??" I said okay and he proceeded to ramble on about how he doesn't have any responsibility over fixing my vehicle and I ask why his trained salesman would then guarantee a paid fix, and then tell me they never said that? He then said he's not responsible for the salesmen, a manager at a car lot not being responsible for their salesman? How does that work? We finally get to a point where I just ask if he's going to fix it or not and he says no, I give him a thumbs up and start to walk out and he's yelling from his office about how I leave his office "talking nasty" to him and storm out. I then tell him "you told me you're not fixing it so I'm leaving" and he comes out of his office with his hands raised getting in my face while I'm standing at the front door with my hand on it. I'm no expert but putting your hands up and getting in a customers face doesn't seem like the way to deal with a situation, being a responsible manager and all. Trying to get a word in I remind him for the 3rd time that I have to be to work and ask if I can come back another day to deal with this and he said no, don't come back. Honestly the worst dealership I've dealt with, George was pushy about the truck, wouldn't give me the cars history until I signed, Jonathon pretty much called me a liar until I reminded him that another party heard him, Josh the manager seems to think he's not responsible for what his staff says or does, and Phil just sat there letting this all happen. You'll have better luck going to Auto Kings across the street in all honesty, after going to another shop in town they told me they hear Chevrolet does stuff like this a lot. Don't use these guys, car salesman can be sketchy but these guys take the cake.
We acknowledge your review and are currently looking into the events you’ve detailed.
I stand by my review, I have a receipt from service saying that sales said they would pay for the A/C
Very poor service department they screw customer’s I took...
Very poor service department they screw customer’s I took my 2007 GMC 2500 HD pick up in because service brake light kept coming on they were supposed to hook it up to the computer and reboot my computer as it turned out they kept it for over a day charge me over $400 and did not fix the problem in trial and error I figured out that it was in the turn signal switch that cost $31 and I had my mechanic in install it for $90 I would never take anything to Lithia Chevrolet again and I will definitely not buy anything from them
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. Sincerely, Charles Splees- Service Manager
I visited the dealership in my grunge work clothes, but...
I visited the dealership in my grunge work clothes, but when I spoke to a Salesperson I was treated like I didn't belong there. The Salesperson left me and went to another customer on the lot. I guess I should wear a suit and tie the next time I visit the lot. That's if I ever visit the lot again. The whole event left a bad taste in my mouth.
We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Christopher Wilson- General Sales Manager
I cannot express how thankful for Ben and his help I am....
I cannot express how thankful for Ben and his help I am. Really saved a family vacation from being a headache by going above and beyond when we needed to get our brakes checked and serviced while on a road trip. Overnighted parts for us and got us back on the road! Thanks again, Ben!
Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving.
Brian was very personable, no pressure, answered all my...
Brian was very personable, no pressure, answered all my questions about the vehicle I was looking at. He gave some very good information about the vehicle features and operation. It was the most pleasurable vehicle buying experience I have had.
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Christopher Wilson- General Sales Manager
I just wanted to let someone know what a great job Khrys...
I just wanted to let someone know what a great job Khrys Barnes is doing in the service department. I have been through a few times and had nothing but a great experience with him. My mother-in-law came in the other day and he really treated her with the kindness and respect I know he gives to all of his customers. She was so grateful and pleased to have him going to bat for her and taking care of her. I can easily recommend with confidence that if they need anything from Chevrolet of Bend, contact Khrys Barnes. Stand up guy! Thank you.
Nick, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Chevrolet Cadillac Of Bend's Service Department. Sincerely, Charles Splees- Service Manager
Terry Lussier helped me with a recall on my 2019 GMC and...
Terry Lussier helped me with a recall on my 2019 GMC and then helped me with a steering issue I was having. I have never had such a wonderful customer service experience as I have had with Terry and his shop foreman George. He is friendly, responsive and wants to make sure the customer is satisfied. I highly recommend Terry because he will take care of you! -Dan Young
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Christopher Wilson- General Sales Manager