Checkered Flag BMW & Mini

Checkered Flag BMW has the best team of professionals. The staff was very friendly and kept up to date when working on my vehicle.

friendly customer service that will keep you coming back for more service time and time again. Dedication to the job of caring for the customer is second to none

Dealer Responses

Bernard, we sincerely appreciate your feedback. Each employee is a valued member of the Checkered Flag BMW team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

Joe Hawthorne provided outstanding customer service. His attention to detail was impeccable. Joe really cares about his customers. He comes highly recommended.

Dealer Responses

Thank you for writing about your visit with us! I am happy to hear that Joe was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

I was on a road trip and needed urgent help to continue with my family. I was served right away and everything was perfect.

Dealer Responses

Thank you for this amazing review of your experience with us here at Checkered Flag BMW! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

Everything went very smoothly. Received the car back on time with no problems. Joe Hawthorne did a great job coordinating the progress of the work. Job well done!

Dealer Responses

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

Chasing the same problem for over two years. The only result was money spent for nothing gained. Shop tries to up sale needles repairs.

Dealer Responses

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

Our Service Advisor, Jake Dean, took very good care of us while our Z4 was being serviced. He kept us informed throughout the entire process.

Dealer Responses

Hi Jacqueline, and thank you for this great review! We're happy to hear that Jake took care of you! They are a great asset and we appreciate all that they do. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

prompt service shuttle polite leave clear voice mail need to return because of missing quality item on the first visit

Dealer Responses

Grace, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

Reggie was very pleasant and helpful. The best service associate we’ve ever had across multiple bmw locations. The cost of a headlight for a 10+ year old car was absurd.

Dealer Responses

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

Good reception (India). Seemed to listen to me. Car issue was not fixed on first attempt. Vehicle had to be towed back for more service.

Dealer Responses

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210