Checkered Flag BMW & Mini

4.9

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

84 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Checkered Flag BMW & Mini are from Cars.com and DealerRater.com

3069 reviews

Great Service, Friendly and knowledgeable staff

5.0
by Natasha on Aug 19, 2022

Checkered Flag BMW has the best team of professionals. The staff was very friendly and kept up to date when working on my vehicle.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Great service

5.0
by Bernard on Aug 18, 2022

friendly customer service that will keep you coming back for more service time and time again. Dedication to the job of caring for the customer is second to none

Customer service 1.0 Buying process 2.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Bernard, we sincerely appreciate your feedback. Each employee is a valued member of the Checkered Flag BMW team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

Customer Service Review

5.0
by Gary on Aug 17, 2022

Joe Hawthorne provided outstanding customer service. His attention to detail was impeccable. Joe really cares about his customers. He comes highly recommended.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for writing about your visit with us! I am happy to hear that Joe was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

Unanounced visit went well and quickly

5.0
by Maxime on Aug 15, 2022

I was on a road trip and needed urgent help to continue with my family. I was served right away and everything was perfect.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for this amazing review of your experience with us here at Checkered Flag BMW! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

Great Service

5.0
by Duane on Aug 15, 2022

Everything went very smoothly. Received the car back on time with no problems. Joe Hawthorne did a great job coordinating the progress of the work. Job well done!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

Waste of money

5.0
by Jeffrey on Aug 15, 2022

Chasing the same problem for over two years. The only result was money spent for nothing gained. Shop tries to up sale needles repairs.

Customer service 5.0 Quality of repair 1.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

Great Service!!

5.0
by Jacqueline on Aug 13, 2022

Our Service Advisor, Jake Dean, took very good care of us while our Z4 was being serviced. He kept us informed throughout the entire process.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Jacqueline, and thank you for this great review! We're happy to hear that Jake took care of you! They are a great asset and we appreciate all that they do. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

annual checkup

5.0
by Grace on Aug 13, 2022

prompt service shuttle polite leave clear voice mail need to return because of missing quality item on the first visit

Customer service 4.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Grace, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

Great service

5.0
by Jared on Aug 12, 2022

Reggie was very pleasant and helpful. The best service associate we’ve ever had across multiple bmw locations. The cost of a headlight for a 10+ year old car was absurd.

Customer service 5.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

Customer Service Very Good

5.0
by Wendell on Aug 12, 2022

Good reception (India). Seemed to listen to me. Car issue was not fixed on first attempt. Vehicle had to be towed back for more service.

Customer service 5.0 Quality of repair 2.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

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