Chapman Nissan

4.1

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–6:00pm
Sunday
Closed

Cars on the lot

60 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Chapman Nissan are from Cars.com and DealerRater.com

130 reviews

Chapman Nissan - Dealer Extraordinaire

5.0
by cortesec on Oct 16, 2015

I am a loyal Nissan owner. This is my second car from Chapman Nissan. Chapman has taken an otherwise problematic experience and streamlined it and made it enjoyable. First, high marks go to Carrie Allison, the Owner Loyalty Manager. She has remained in touch and concerned about the 1st purchase, 18 months ago. I reached out to her about a second car and she put in in touch with Dave Dowd. He provided available options and when the time came to come into the dealership, he turned me over to George Carris, a most knowledgeable sales rep that got me in and out of the dealership in two hours. Kudos also go out to Chris Casey, the finance manager. I have always had a love/hate experience in buying cars. Chapman has turned that into a good experience all around. To sum up, good selection, very accommodating, excellent service. Well worth the visit.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

my experience

5.0
by ron on Aug 07, 2015

I've purchased three vehicles from this dealership ,and have had good experiences, from any one I've had dealings with, from the salesman, to fiance person.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

"Deceitful used car salesmen" Don't buy a used car!

1.2
by badboy on Jul 20, 2015

I purchase a used car a 2009 chevrolet Malibu . I ended up having the worst sales experience of my life. This place does not believe the customer is always right and does not strive to hold up their end of a buying deal. The first day I took the car off the lot, the cable came off. Secondly, the sales man chris did not stress to me that the care need actuators needs replacement. If he would have told me that, I would not have purchase the car, I bought the car 7-3-2015,and today 7-20-2015, the car will not start. When your buying a used car, you don't have time to review every thing that is written down. Don't buy a used car from chapman nissan. I tried call Carrie Allison at chapmannissan, and of course no answer. I payed $440.00 at chapmannissan chevrolet for repairs. This is a financial lost. Presently, the car is not running. I feel I was defrauded by the dealership. I thought I was purchasing a car, not a junk heap. The as is contract I signed is no defense for fraud.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Deceitful used car salesmen

1.0
by unhappybuyer on May 04, 2015

Came to Nissan to trade in my 2012 versa for another car and ended up having the worst sales experience of my life. This place does not believe the customer is always right and does not strive to hold up their end of a buying deal. The car I chose on the lot had some cosmetic damage and the worst of it all was damaged rims. The salesperson Chris told me he would fix the rims even if he had to take it out his commission so I took the car in an agreement to bring it back to have the rims resurfaced. The next day comes and I speak to Chris about the rims and he says I have to pay $100 for the most damaged rim and he will pay the rest. Then when the shop quotes a price of $75 a rim he reneged on the deal saying it will be all of his commission to pay the amount asked for the other rims to be fixed. He says he will only pay $100. So I say I'm bringing the car back and he says I can't and he can't do anything else for me. This was a deceitful sale and I did not agree to pay to fix these rims with the purchase. I will never buy from here again. The worst salespeople and the managers don't care to assist the customer either. Go to Piazza Honda, much better service and they don't deceive you.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to provide feedback regarding your experience at here at Chapman Nissan. Since your review has posted we have made significant efforts to improve upon your visit here with us. We are asking if you will give us the opportunity to make this up to you for service needs or when you are in the market for a new car. Please contact me directly and I can assure you that we will provide a positive experience. Thank you again for your review, we appreciate the feedback -Carrie Allison 215-492-1200 ext 2664 Owner Loyalty Manager

Wonderful!!!!!!!!!!

5.0
by swhite1066 on Apr 19, 2015

My experience at Chapman Nissan was wonderful. Everyone there treated me like I am a person. Chapman Nissan really shows you that they really do care about people. I was very nervous about going because other places had been running me around like crazy. My situation was not good and the staff said that they work with all types of credit problems. My saleman was Santos. He really showed me that they really do care and they all will try there hardest to get you a deal for a car. My spirits were really down but between Santos and the other staff I was able to relax. I do know that there are good people in this world and the staff at Chapman Nissan showed me this. God Bless All of them. Special thanks to Santos, Chris Casey, the Finance manager who got it approved, sales manager, etc. Thank you from the bottom of my heart. The experience at Chapman Nissan was Amazing.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very Rude

1.0
by nissan owner on Mar 21, 2015

I called the service department and the guy that answered the phone was rude from the start. Did not introduce himself, no hello or anything, and asked right away if i was calling to schedule an oil change. At the end of the call he just hung up without saying thank or goodbye or anything. Very rude.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

My first new car

5.0
by edilodovico on Jan 17, 2015

Everyone at Chapman Nissan was AMAZING! The staff was incredibly friendly and they worked within our needs and budget and found us a car at the exact price range we were aiming for! We will ABSOLUTLEY be back the next time we are in the market for a new car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Disgusted by the customer service

1.8
by Eddie Quelhas on Nov 15, 2014

The customer service here is absolutely terrible. I bought a 2010 genesis coupe and they told me as soon as I faxed over the inspection papers they would get it taken care of and send me my tags. It's been a month, my temporary tags are expired and I still haven't received my tags from them. I have called plenty of times and all they tell me is "we will have our financial manager call you within 15 minutes" but he never calls. They are obviously trying to avoid me because they haven't done their job and because of that I can't drive my car in fear of getting pulled over for expired temporary tags. DO NOT PURCHASE A CAR FROM HERE BEWARE.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Bought Altima from Chapman and experience was amazing

5.0
by sadeepkmbj on Oct 28, 2014

I'm new to this country and first time purchasing a car, before that I have done lot of search and came to conclusion that either I should wait few more months or buy now with heavy down payment and interest rate but luckily I met Chapman Nissan. Discussed with them about my requirement and budget and they did understand it and were dedicated to make this deal happen and came up with aggressive pricing and payment options which really fits into my pocket which is something like "solution from out of box" for persons like me. They really have a excellent team and I'm really thankful to below persons with whom I have interacted: - Carrie Allison, David Down & JJ, for the excellent communications and convincing me to come to this dealership and getting all the pre-approvals done to smoothen the process. - Chris Cusey, for excellent salesmanship w.r.t car's feature demonstration and financing options. I'm very much pleased with this dealership and the incredible people that work there ! and I do hope that same treatment will be provided to me for the car service and maintenance.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

AMAZING PEOPLE!!!!!!!!

5.0
by Polly0522 on Sep 22, 2014

First time shopping for a new car and they made this experience amazing. They were suppose to be closing at 6pm but they stayed until 8pm making sure we finished the deal properly. They also made sure they worked with my budget and got me my dream car! ABSOLUTELY GO TO CHAPMAN NISSAN (6925 Essington Avenue, Philadelphia, PA. 19153). The two people I worked with directly were Santos Laureano (showed all the car options) and Jonpaul Handy (worked with the finances). Words cannot express how pleased I am with this dealership and the incredible people that work there!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your review! We are thrilled to hear that your recent experience here at Chapman Nissan met your needs. We look forward to your future business here and if you have any questions or comments in the future please contact Carrie Allison the Owner Loyalty Manager at 215-492-1200.

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