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I have always had a positive experience at Nissan until 3...
I have always had a positive experience at Nissan until 3 months ago. I had strut put in my car and they were making a lot of noise before leaving dealership t went back and talked to the manager Mark who told me they would replace them. It been 3 months and still waiting. I explained when I went back the third time to see if they were in I didn’t feel safe driving the car but was told by Mark the car is safe to drive. My car sounds Horrible and it didn’t sound like this when I took it in for oil change and was told I needed struts. Still waiting for that call
Great Scheduling, Fine Service Desk, Horrible Actual Service
Easy efficient scheduling, Front Desk for service was polite and friendly. Kudos for both of those two first impression contact. However, the actual service was absolutely awful. I left worse off than when I drove in. It was an easy request: reprogram one of my two my remote (clicker) fobs or order a new one for me. I had a second fob that worked fine when I drove in to Chapman service. Neither of the alternatives I requested happened. Far worse, my truck interior was left with several loose wires hanging down, The trunk light housing on my previously immaculate truck was missing altogether I was told neither of my two remote fobs was working (totally incorrect) and that I'd need a new alarm signal receiver (also not true), which I was told Chapman does not do. To add insult to injury, I waited one hour and 45 minutes in the service area for this non-service. I would never trust them to return for anything this small nor larger. I certainly would not recommend their service department to anyone for anything.
NOT VERY PLEASED
I have a 2011 Nissan Maxima, with 35k miles Winterfrost Pearl, no paint work, clean car fax. He basically offered rough trade in. I use NADA guide. Basically he told me"I can't give you all the money for your trade", since he had no where to go on the car I wanted to buy. He wants to make money on my car.. which is ok, but at least be fair with me.. I'm also in the car business. not only is this the end of the month but the end of the calender year. and not much effort to make a car sale. I had my title, registration, both sets of keys.... How much more can a person be ready to buy>?..
I had my up and down with going to this Nissan but I have been a customer for about 10 years now, I dealt with them from the sales side to service department side. I can honestly say my experience with Nissan this time was Excellent. I got my transmission replaced this time about 2 weeks ago and so far the car is driving well no issues and I will update this if anything changes also comes with 12 month warranty on it or 12000 miles. Thanks to you all that helped make my experience go well
Non safety car for my family
I purchased a pre owned certified 2017 Nissan Pathfinder with 32.000 miles. After not even one week i caled the salesmen Dave Jhonson and i told him that my steering wheel has a problem. His recommendation was that i have to wait to my first maintenance service so they can check everything. When i took my car there after a couple monthes the salesmen Dave jhonson told me that iam late now and that i have to pay for everything. I really don’t recommend this dealership. Stay away people...
Still looking for a car, shopping on here is easy and the selections are out of this world with the right prices and photos make it easy to look around and find the right car.
Terrible service, terrible workmanship, terrible customer service. Interior driver door handle stopped working. Two notices from Nissan of recall work to be done. Took car to chapman, they had it for two days. Recall work involved repair to suspension and airbags. Suspension repair required alignment, not done, airbag work required disassembly of dash, dash not secured, a portion of the dash pops up if I hit a bump. Window in door that was repaired now slows and binds while opening and closing. Returned to me with front end out of alignment. They left a tow bar and a dash clip in the back seat? Nissan customer service responded with e-mails and telephone calls, said service manager would call, he never did. Ended up getting alignment at a local private repair shop. Have an appointment with local auto repair shop to have window repaired. Have no idea who to go to secure dash properly. I took the car to chapman in pretty good condition, got it back damaged. Very poor service department, they've seen the last of me, this is the last Nissan that I'll ever buy.
I got slod a lemon!!
I brought my 2012 Kia optima on 5-28-18 ... My engine died 3 months . Thank God I had a warranty. Then a week later my check engine light came on. Now they say I have a leak somewhere . I need 4 new tires . I'm a first time buyer with a bad experience. When I trade it in next year will not go back there... SMH n disgust so disappointed
If you like your car stay away.
Took my 2012 versa on for two recalls, one was to repair airbags, second to repair suspension, since I was there I had then fix a defective inside door handle and got an oil change. The door handle, $135 just to look at it and $190 to fix it. Airbag repair left part of the dash unsecured, partially pops up once in a while, they did not secure the dash properly. The suspension repair required front end alignment, now the car pulls to the left and the steering wheel is offset to the left. They kept the car for two days, partly because they did not have the door handle part. Now, of course, I should take it back for correction, but I can't face going back to that place, I'd rather pay someone else to fix what they messed up. Poor, expensive service. Better to use a neigborhood mechanic. Needless to say, I will never patronize them again.
the sales rep got back to me in a very timely manor. he was very honest about the cars condition, i would go back to the dealer in the futer