Chapman Nissan

4.1

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–6:00pm
Sunday
Closed

Cars on the lot

60 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Chapman Nissan are from Cars.com and DealerRater.com

131 reviews

Marie Byrne

5.0
by Marie on Jul 22, 2022

Good customer service and the work was done in a timely manner. The service representative kept me updated on the work that was being done.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Please contact me I am the Customer Loyality To make this right Thank you Lincoln Overholtzer 484-467-0796

Left in the dark.

3.0
by Fran on Jun 12, 2022

Work was done but got no updates during the day as usual. I had to text twice with no response finally had to call and was put on hold after 10 minutes was told the car was ready. Dropped car off at 8 did not get the car until 4 with no updates in between.

Quality of repair 5.0 Overall facilities 5.0 Overall experience 3.0 Does recommend this dealer. Did not purchase a vehicle.

The staff was very friendly.

5.0
by Deemag215 on Jun 11, 2022

The staff was very friendly. They greeted me immediately and answered all of my questions. I will definitely be going back whenever I need any type of service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Chapman Nissan has always delivered quality service and

5.0
by Annie.timmons on Jun 08, 2022

Chapman Nissan has always delivered quality service and products, always neat and clean in their facility. Also has great customer service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Lack of customer centric practices

3.0
by 2019 Frontier on May 30, 2022

It was an ok experience. I usually go to Nissan of turnersville because I have a relative close by and can drop off. But they are more customer centric. They wash the car, they don’t leave the paperwork on the seat. They explain what they did and hand you the paperwork. This provides more confidence. Your people need to be more professional. I have your sales department every opportunity to sell me the car. I told them what other dealers were quoting and they walked away from it.

Customer service 2.0 Buying process 1.0 Quality of repair 3.0 Overall facilities 2.0 Overall experience 3.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi 2019 Frontier, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Kind Regards, Lincoln Overholtzer Owner Loyalty Manager Cell 484-467-0796 loverholtzer@chapmanautogroup.com

Great work

5.0
by Lonnie Willis on May 11, 2022

Amazing and great work. My service was quick and fast. Facilities was very clean. Customer service was very pleasant and manner able. Two thumbs up

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Lonnie Willis, we are very happy to have provided you with such a positive experience! Kind Regards, Lincoln Overholtzer Owner Loyalty Manager Cell 484-467-0796 loverholtzer@chapmanautogroup.com

I brought my car to get fixes air censer malfunction came

2.0
by Infiniti on Apr 21, 2022

I brought my car to get fixes air censer malfunction came back home found out logo on the engine cover missing and air filter cap not closed probably and missed one clipper I went back and asked they had all kinds of excuses and they said my car didn’t have it, when I asked the inspection video they supposed to send it to me and never did to prove it to and dared the manager $5000 from me and he doesn’t have to put $5000 , just proves it to me. Finally he made all the video gone even the inspector evidence, I can see his face is full of shame.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.

I bought my last three SUV's from Chapman Nissan and the

5.0
by ldalonzo on Apr 12, 2022

I bought my last three SUV's from Chapman Nissan and the service from the salesman was professional and courteous. I was never pressured and felt comfortable with the process. I'd recommend them for sales and service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Chapman sevice my car for 12yrs.

5.0
by marilynnsmith1436 on Apr 02, 2022

Chapman sevice my car for 12yrs. The sevice is good. They do excellent work on my car. Thank you Chapman. 😊

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Outstanding Service!!

5.0
by Katherine Chen on Apr 01, 2022

Had my Nissan 350z in for service to check for some undercarriage damage due my own negligence. Great communication from the service desk in scheduling an appointment to showing me via text and video what was wrong with my vehicle with pricing for the fix. They were very accommodating and respectful and even allowed me to bring in my own parts for install! They even offer free Lyft rides to and from the dealership while my car was worked on!! Overall Chapman Nissan was a great dealership to work with and the service is above and beyond in all levels. I would recommend this dealership to anyone in this area.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
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