Chaparral Buick GMC

3.3

Hours of Operation

Service
Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

160 cars available See all Cars

Dealership reviews

3.3
Rating and reviews of Chaparral Buick GMC are from Cars.com and DealerRater.com

34 reviews

Horrible car quality

1.0
by Mat on Aug 10, 2022

I should have learned my lesson the first time I bought a car from this place, I bought a car about a year ago that I had to replace the front end after three days of driving the car, nothing was done about it. Three weeks ago, bought a $50,000 truck that I drove twice and the transmission went out, Everyone was my friend the day I was purchasing this vehicle, now that I need help to get this problem fixed nobody wants to do anything or nobody is in a rush to help.

Customer service 1.0 Buying process 5.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Sam Clark

5.0
by Cynthia Campbell on Jun 30, 2022

Sam Clark got me into not one vehicle but, two. Great Man, Great Attitude and goes out of his way to help. I am super pleased with all that he did.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Horrible

1.0
by Eric Worsham on Mar 08, 2022

Horrible! Do not buy from Chaparral! Completely dishonest, and lack integrity. Bought a used car with a major mechanical issue and they were completely unwilling to even talk to me about making things right.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Horrible!

1.0
by eworsham350 on Mar 08, 2022

Horrible!! Service and sales were completely dishonest. Bought a used car with a major mechanical issue and management was unwilling to do anything to help correct the issue.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

They never made my wife and I feel like we were being...

5.0
by Mgeorgeplumbing on Sep 25, 2021

They never made my wife and I feel like we were being pressured into buying something that we didn't want. They were super friendly and treated us like family.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Customer care

5.0
by White Tonya on Dec 07, 2020

Quentin Cloud listened to my needs in the type of truck I needed and to my budget needs. He worked with me to obtain them both! Thank you for a truck I can now rely on! I also can enjoy driving knowing my budget was met! Thank you for helping me load in the rain! Thank you so much Quentin!!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Mislead potential buyer

1.0
by "Cussed out customer " on Feb 25, 2020

Emailed them about a truck I was interested in and asked if anything was wrong. The answer I hit was it was a sound good truck Went in to dealership to look at and possibly buy the truck. Nobody seemed to want to help but when someone finally did I enquirer about truck. I was then informed that the odometer didn't work not the speedometer and the truck probably had 100k more on it than what they had posted in advertisement. I asked To speak to salesperson that had emailed me about the "sound" truck and asked why he didn't inform me about milage etc. he got irate and asked me to leave I asked to speak to manager and he stayed "you don't want to speak to him that he wouldn't be as nice as me". Then another salesperson interrupted and forced me outside and asked me to leave property cussing me up and down and then threatening me. All I wanted was answers and I was told truck wasn't for sale and treated like dirt. I've never been cussed out by salesman before line that and repeatedly asked to leave and not come back. Should have read reviews first cause it looks like others have had a similarly experience and asked to leave when asking why they were misled. I would not recommend to anyone going there with the way I was treated and by how quick the salesmen seem to get offended and start cussing out and wanting to kick potential buyers off their lot. I know I'm just one person but my money will never be spent there

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Painless

5.0
by David, Sinard on Dec 24, 2019

It?s always an easy process. The dealership here seems focused on providing you with what you need not necessarily what they want to up sell you in. And that?s why they get my business over and over here.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Bought Used Truck

1.8
by Milty on Feb 16, 2019

The Truck I bought was not clean inside, went to have it detailed at their facility and was not clean when picked up? Also, the truck was in two accidents and they didn't bother to tell me, and they said they didn't have to and kicked me off the Piney Flats location. The salesman was very irate when I tried to talk to him, sad way to treat a customer.

Customer service 2.0 Buying process 3.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Ask to leave building without an oil change!

1.0
by Billy Walker on Nov 13, 2018

Went in for an oil change for my wife’s 2015 Buick Enclave and was asked if I wanted a tire rotation which I said no. Then I asked about why they recommended on the phone a transmission fluid change at 30,000 miles. I have hearing aids and have to talk louder than normal to hear myself.The service rep took offense and said I hollered at him which I did not. I then ask for the service manager and he could not explain why they recommended a 30,000 transmission fluid change when the GM maintenance book says 45,000 miles severe service.I asked if GM had sent any updated bulletins to change the requirement and he stated no. I then said y’all are cheating me and other people by not telling the truth.. By then, another rep tried to bully me to leave and pulled my wife’s car back out front and asked me to leave..I told them on my way out that I will never do service on my 3 vehicles with them again because of their disguised cheating. So this crippled ,hearing impaired ,retired Assistant Fire Chief called them on the cheating scheme and was refused service and asked to leave. Way to go Chaparral Buick GMC in Johnson City, Tennessee ,You are very Customer Friendly!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your feedback, Mr. Walker. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (423) 218-1335 to discuss your concerns, as your satisfaction is of utmost importance to us.

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