Certified Luxury Motors of Valley Stream

3.1

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Dealership reviews

3.1
Rating and reviews of Certified Luxury Motors of Valley Stream are from Cars.com and DealerRater.com

89 reviews

Don’t do it!!! i came in for a car that was close to 20 &...

1.0
by Feelee4314 on Jan 22, 2022

Don’t do it!!! i came in for a car that was close to 20 & by the time it was all said & done it would’ve been almost 30 grand & not to mention the car that i was trading in was a year older & less mileage & worth way more jen was nice that’s all i can say about this place they should also clean the cars out properly before selling them the car had crud from the last owner

Customer service 5.0 Overall experience 1.0 Does not recommend this dealer.

Was a little worried about going to this dealership after...

5.0
by Ez2n0 on Jan 01, 2022

Was a little worried about going to this dealership after reading the reviews- but I was in the market for a car so figured what the heck. The only thing I can say is I am extremely happy with my new car - it was great dealing Javier - my sales person - he was knowledgeable- not pushy- listened to and answered all my questions- all in all a great experience Jacob

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Yo recomiendo que compren su carro 😀

5.0
by Angelina on Nov 28, 2021

Gracias Vanessa por tu ayuda !!! Recomiebdo que compren el carro aqui so portarom super bien con migo y mi family 👪 compre un 2018 nissan altima

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Went there to purchase a Cadillac first question they...

1.0
by Nora on Nov 14, 2021

Went there to purchase a Cadillac first question they asked is my credit score which is high they said I would have to finance with them I asked them if they would match the rate I have the manager said yes the car sticker said 28,500 I test drove the car I told her I was interested I said her desk she showed me a Carfax estimate at 36 to 39,000 I said what the sticker says 28 five she said sorry this is what it’s worth I woke up very angry for wasting my time I believe they are predators

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Thanks luis for being such a great sales man u made my...

5.0
by Cynthiarod941 on Nov 07, 2021

Thanks luis for being such a great sales man u made my experience so amazing i was so hesitant getting a car but u made everything so easy

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

CUSTOMER SERVICE

5.0
by felix on Nov 07, 2021

Adrienne, is of one of the best customer service i have privilege to speak with, the way she answer question was exceptionally brilliant and excellent.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Stay Away

1.0
by Anonymous on Nov 03, 2021

SCAMMERS, 19k in bogues fees they don’t tell you until after they run your credit. Shady and no integrity. Go to actual dealership they have no fees.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

SCAMMERS. will be contacting the state attorney general's...

1.0
by Dmr11697 on Nov 03, 2021

SCAMMERS. will be contacting the state attorney general's office and local consumer protection office about their practices I came in for a listing that’s was $47,000. They don’t want to tell you any fees until after they run your credit handful of times. the price before taxes will be $66,500. 19k in fees they only tell you AFTER they hard inquire your credit numerous times. They have no integrity. Nyla and the finance manager I could tell we’re lying the whole time, everything the finance manager said he was making up. When I denied the extended warranty they didn’t want to sell me the car. I just couldn’t believe that. THEIR FEES THAT THEY POCKET TOTALED $19,000. Their bogus $2,500 bank fee, $5000 certification fee, $1000 prep fee. And wherever else the $19,000 comes from. They deny me when I didn’t want to pay for their $5000 extended warranty after hitting my credit 4 times. They are sneaky and have no respect for themselves or us. I was approved for a 4% interest rate at Porsche, wanna know my fee? $995. That’s all, please go to a real dealership that has real CPO, they do not lie or scam and they explain any charges before impacting your credit. prices online reflect actual prices. I would not be this upset if it wasn’t for what they did to my credit. They should reevaluate their business they do not have to use these tactics. Will be reporting this dealership to the better business bureaucracy

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

High way robbery. They add extra fees and charges that...

1.0
by patricemorris79 on Sep 27, 2021

High way robbery. They add extra fees and charges that will leave you in a bind

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

TERRIBLE EXPERIENCE! Let me share more details.The...

1.0
by JC on Sep 26, 2021

TERRIBLE EXPERIENCE! Let me share more details. The Dealership added on all these HIDDEN fees and tried to sell me a 25k listed car for for 42k! We drove 2 hours from Jersey to NY to purchase a bmw x1 2018 that was listed at 25k on their website and we were ready to take it home asap because our cars flooded in hurricane Ida. True car gave me an offer that the dealer has to legally accept which was 29k after the dealer fees. The rep that showed us the vehicle had me sign a paper accepting the offer for 29455$ and stated that I had to pay 2000$ down on top of that equalling to 31k after everything. HOWEVER!!!!!!!!! After dealer fees everyone knows that we have to pay for registration and title but thats usually about 500$. They tried to explain their fees but the math does not add up! how do you add 17k SEVENTEEN THOUSAND DOLLARS to a car in "FEES"??? They kept trying to "bring the price down and work with me" but even after removing the extended warranty the total was 38k ORRRRR 13k more than the asking price. like, hello? Then they wanted to blame it on my student loans! I have a top tier credit score and pay everything on time. I have purchased multiple luxury vehicles and never seen someone try to sell me a car 13-17k more than the asking price! Time is valuable and they did not care! After spending my entire evening there, the visit cost me 8-9 hours of my time! NOT WORTH IT. they are scammers who take advantage & ultimatley God is always with me and will protect me from negative energies like this! If you are looking for a vehicle look elsewhere, my brother purchased the same type of vehicle with zero down at 27k total! This place is disrespectful altogether.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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