Central Houston Nissan

4.2

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

107 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Central Houston Nissan are from Cars.com and DealerRater.com

1420 reviews

JC was really helpful. His customerService was great and...

5.0
by Zehra.madhani on Sep 18, 2021

JC was really helpful. His customer Service was great and I was done in no time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Central Houston Nissan. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

JC WAS VERY KNOWLEDGEABLE AND HELPED MEET ALL MY NEEDS....

5.0
by bleshay2004 on Sep 17, 2021

JC WAS VERY KNOWLEDGEABLE AND HELPED MEET ALL MY NEEDS. ALSO RESPECTFUL AND KIND. I WILL DEFINITELY ASK FOR HIM AGAIN

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we're happy you found our staff to be so supportive during your experience here at Central Houston Nissan. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

I was really impressed with my sales Consultant Hope...

5.0
by Mward2 on Sep 16, 2021

I was really impressed with my sales Consultant Hope Roach. She was so sweet and she answers every question I asked about my new car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind review; we are happy to pass along your comments to the team here at Central Houston Nissan!

Disappointed with the fact that the advertised price was...

1.0
by Doylelowry on Sep 05, 2021

Disappointed with the fact that the advertised price was not the price. $5,400 in dealer prep and add in’s. All part of the typical game dealerships play. Show a low price to get you there simply to waste my time. Spent half a day with nothing to show for it other than frustration and disappointment.

Customer service 4.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Doylelowry, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

JC was wonderful and very helpful and took great care of...

5.0
by jkhouston12 on Aug 30, 2021

JC was wonderful and very helpful and took great care of my needs. He assisted with getting all my questions answered with regards to my warranty

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day!

The customer service is horrible from pulling in and...

2.0
by Central Nissan Poor Customer service skills on Aug 30, 2021

The customer service is horrible from pulling in and waiting & waiting on a service rep to come out is simply poor customer service. Finally when a rep came out never introduce himself. Never checked in once afterwards. A guy said he worked for Nissan & stated he was considered the Nissan police would like to address the problem. Really he was trying to sell me a car I told him I wasn’t interested he was done talking. I asked the cashier did she know his name she stated no but he try & sell all service customers cars. He said his name is Kevin KP really trying to sell me a car the Nissan police. I’m always waiting & waiting I guess it’s time to switch dealerships. New facility & horrible customer service.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

If given the option this dealership would get no stars at...

1.0
by roybal5 on Aug 25, 2021

If given the option this dealership would get no stars at all. When calling I continually spoke with foreigners and could not get a real person local.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We're disappointed to hear of the negative experience you had at our location. We would like to know who you spoke with, so we would have the opportunity to address your concerns. Please reach out to us directly at (713) 661-9955 when you have a chance. Thank you, and we look forward to hearing from you.

Called ahead to check availability on a car. They said...

1.8
by Marvin.ferestad on Aug 22, 2021

Called ahead to check availability on a car. They said the car was available and scheduled an appointment to test drive the car. I immediately drove 40 min to the dealership and was told that the car was sent to be auctioned and was not there. they then wanted to show me other cars that were available. They just wanted to get me into the dealership and try to sell me on another car. If you are going to look at a car from this place you should make them send you pictures from a personal phone to make sure it is really there.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Marvin, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We'd like the opportunity to turn your experience around. Please reach out to us at (713) 661-9955 at your earliest convenience to discuss how we can turn this experience into a positive one.

The sales people are nice. However, the car that was...

2.2
by ccallins on Jul 19, 2021

The sales people are nice. However, the car that was supposed to be reliable and make it, did not. The maintenance light started coming on day 2 after I bought the car. They do not refund your money nor will they take the car back. They took it back to service to fix. Then when I left with the car the maintenance light came on again, which means they did not fix it. It is a shame that they even had this car to sell knowing it has a problem. I have not had this car for 3 days and I have to take it back again to the dealership. I am missing work because of a bad used car. I just asked for my down payment back and to cancel the contract. The bank has not even processed the loan yet. They only care about getting their commission.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We'd like the opportunity to discuss this with you. Please reach out to us at (713) 661-9955 at your earliest convenience to discuss how we can turn your experience into a positive one.

Central Houston Nissan was great at contacting me...

4.8
by Mary on Jul 18, 2021

Central Houston Nissan was great at contacting me promptly and following-up. I had had a couple of questions regarding information that was not provided in the used car description. Their answer to one of the questions was affirmative to me. However, the answer to my other question prevented me from further pursuing the vehicle. I was informed that the interior color of the vehicle I had inquired about was black. Even though I am sure many people like (and maybe even some perhaps prefer) that color, I have a tendency to lean towards the lighter colors (both interior and exterior). Thank you for your service, as well as theirs!

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Mary, it's experiences like yours that really keep us motivated!

That's great, thanks!

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