Central Houston Nissan
Hours of Operation
Cars on the lot
Service Advisor JC was Good 👍🏻. Right on point and...
Service Advisor JC was Good 👍🏻. Right on point and checked my entire car for further repairing and replacing parts.
Vicente, thank you for your kind review; we are happy to pass along your comments to the team here at Central Houston Nissan!
Untrustworthy, lie for bonuses and promotions
They are definitely scammers. Watch out for pre-owned salesman . They will lie about anything to make a sale and have you back in there face. THATS JUST NOT GOOD business at all
Hi, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to James Adams, Owner Loyalty Manager at firstname.lastname@example.org. We look forward to hearing from you.
Slowest service in Houston. Oil change should not take 1...
Slowest service in Houston. Oil change should not take 1 1/2 hours horrible. I will stop coming here again
Hi Howard, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. If you are willing to give us another chance, please reach out to us at (713) 661-9955 to speak to our service manager directly.
Do not go to this dealership!!!! I went to this...
Do not go to this dealership!!!! I went to this dealership on October 30, 2021 because my check engine soon light was on and I needed to clear it for inspection. I paid $185 for them to diagnose it. Marcus Hicks told me I needed a new transmission for $7,000, that I couldn’t get a rebuilt one because nothing was wrong with the part, but that the dark oil, with a smoky smell, indicated that the transmission had failed internally and a brand new transmission was my only option. They told me I would see a picture of the new transmission, etc, etc, and that i would get another 100,000 miles out of the car because everything else on the car looked great! I almost agreed to it but remembered that I planned to ask a mechanic at church for a second opinion. Then Nissan so kindly suggested I leave my car there so I wouldn’t further damage it and use their free rental car over the weekend until I got my second opinion. The following Monday, November 1, 2021, the church mechanic recommended a very honest and skilled mechanic. I went to Nissan to get my car and drove it to the recommended mechanic. While the honest mechanic was looking at my car, I got a text from Kevin, a Nissan manager, asking to buy my car at 20% above the market price from his PERSONAL phone number. Why would anyone want to buy a 2008 Maxima that needed a $7,000 repair????because they are SCAMMERS!!! Then, my new honest mechanic said he drove the car and didn’t see, feel, or hear anything wrong with the transmission. Said it drove perfectly fine. Said that when he recommends a new transmission, the car is usually shaky, makes noises. He said dark oil is normal for a car with 145,000 miles and said he did not smell any burnt oil. He recommended I flush the transmission fluid, he reset the light, and said to watch to see if it came back on, before he would recommend a brand new transmission. So far, it has been almost 3 weeks, and the car drives perfectly fine (as it did before) and the light has not come back on. I cannot believe that Nissan tried to scam me out of $7,000 AND tried to buy my car!!! Please beware of going to this dealer. I even called another Nissan dealership who quoted $5,500 for a new transmission. If I ever do need a new transmission, I will not be going to Nissan Central Houston and I will warn everyone I know!!!
Hi Acole, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution. James Adams Owner Loyalty Manager email@example.com
James. I will call you after the holiday, although I don’t see anyway for you to make it up besides refunding my money because I had to pay the other mechanic a total of $250 to reinspect my transmission and flush it. Although I was all too happy to pay $250 instead of $7,000! I still have Kevin’s text on my cell phone and I still have the quote paperwork, plus the receipt from my new mechanic. I will be in touch soon.
Just the truth
Dishonest not enough word to describe this people we left the dealership and bought brand new Mercedes from greenway Mercedes,Nissan central described us they couldn’t finance us! They offer me $27,890 for my trade and then when they call me they said they can only do 24k and when I declined they got very upset!
Hello Rosa, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact James Adams, Owner Loyalty Manager at firstname.lastname@example.org or (713) 661-9955 so we can work towards a resolution. We look forward to hearing from you. Take care!
The service I received at this dealership today was...
The service I received at this dealership today was horrible. It took someone 5 minutes to come a great me for my appointment, that was no big deal. I got checked in and asked my associate if he would come and let me know if I needed additional services outside of my oil change if needed. He said yes. I waited an hour and watched my car get checked and my oil changed and figured someone would come and tell me if extra services were needed. No one came to update me so I thought all I was good. I proceeded to sit another hour and a half after my car had been taken off the lift. I went to go ask someone what the hold up was and my car was just sitting there ready to go. My associate was no where to be found. Someone else came and asked me and he said he couldn’t help me because he didn’t know. Then another gentleman came and called my associate and I asked to speak to the manager. I walked over and hear the manager say I’m not going to talk to her call such and such and he can deal with it. When my associate finally arrived he proceeded to tell me I had not been here that long. I had, he said we will get you checked out. 10 minutes later I get a text for the extra things that needed to be done. My breaks were one of the high issues items. I asked why no one told me because I could have gotten it done while I was there. He said no ma’am we don’t have time to do it you need to rent a car and leave it here. I explained they would have had time to do it had someone come and spoke with me 2 hours prior. I left because I had another appointment I was about to miss. When I got to my destination I noticed that my licenses plate was damaged and was partially falling off. Several screws were missing. I do recommend this dealership and I will not be going back. Nissan is a wonderful car, but the employees that work for this company completely turn me away from ever buying another one or going to them for further services.
Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our manager would really like to speak with you more regarding this matter. Please reach out to us at email@example.com. We look forward to hearing from you. James Adams Owner Loyalty Manager firstname.lastname@example.org
I called, to verify a car I found online, was actually on...
I called, to verify a car I found online, was actually on the car lot. They said it was there. I drove 60 miles, to find out it was not there. Then the sales man tried to sell me a car that was two times the price of the one I went to see.
Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We hope you are willing to give us another chance. Please reach out to us so we can work towards a resolution. James Adams Owner Loyalty Manager email@example.com
Kind Compassionate Excellent people here. They work with...
Kind Compassionate Excellent people here. They work with your situation to help you get into a nice vehicle. Good car buying experience. 😊
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Central Houston Nissan! If you have any further questions, please give us a call. We're always happy to help! Take care!
Excellent service. Thanks for your help in the...
Excellent service. Thanks for your help in the maintenance of my vehicle, good job thanks
Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Even though my buying experience was very easy , I would...
Even though my buying experience was very easy , I would never buy another vehicle from this dealer . Bruce was helpful as he could of been but I felt with the issues a manager should of stepped in . I bought my car July 3rd and I have had minor issues with my 2021 Nissan Armada since I bought it. 2 weeks after I bought it I noticed the trim was bubbling I contacted the dealership which took a while to get in Bruce fir the most part kept me updated , and August 23rd they got my vehicle in . They had it to August 23rd through September 2nd the Issues I’m having with it were never resolved (nothing could be found wrong with it ) I thought the wrap around the trim was resolved to see days later it was in worst condition than when I left it. After numerous calls and no call backs except from Bruce to let him know what was going on James Adams responded via email September 10th “ We do apologize for the issues that you are having. Currently they are trying find ways to complete the black effect. Wrapping chrome is a difficult thing to do but they are exploring all options so that won’t become a reoccurring event. Once all the manager know the best possible option we will be reaching out to you.” With my experience with this dealership I’m very disappointed in . I have looked in other options to see if I myself can resolve the wrap issue abs will be taking my vehicle to the Waco Nissan dealership to hopefully have the maintenance issues resolved . So I will update review if this ever resolved .
Hi, we regret to hear that you had this experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact James Adams, Owner Loyalty Manager, firstname.lastname@example.org so we can work towards a resolution. We look forward to hearing from you. Take care!