Central Houston Nissan

4.2

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

107 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Central Houston Nissan are from Cars.com and DealerRater.com

1420 reviews

Rt and Michael were great people to deal with while

5.0
by Toya on Mar 08, 2022

Rt and Michael were great people to deal with while purchasing my vehicle so If any one out there come to nissan central ask for Michael and RT

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank y'all So Much ‼️

Hope nobody has the experience I did.

1.0
by Raymundo C. on Feb 25, 2022

Hope nobody has the experience I did. I wasted almost two hours because nobody seemed to have any idea what they were doing, even after I set up an appointment the day before. I went in because I won a promotion that was mailed to me. I went through almost 4 employees to finally deciding to walk away due to the time they were simply wasting. I should have walked away when I asked one of the employees ”who was in charge?” which he answered “I don’t know”. They had me sitting down in a room and left me there for about 45 min to people coming in stating they will be helping me and will be test driving a vehicle, but nothing. As the floor manager was bringing the keys for me to test drive a vehicle his superior decides to embarrass him in front of me by taking the keys and my paperwork and stating that he needed to be in the other room which was more important. They sure didn’t have their stuff together and was a total waste of my time. Hope you don’t have to deal with this, but I would rather go down the street to someone who can value my time.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to address your concerns. Please reach out to us directly at (713) 661-9955 when you have a chance. Thank you, and we look forward to hearing from you. James Adams Owner Loyalty Manager experience@centralhoustonnissan.com

I have worked with JC here at Central Houston Nissan many

5.0
by Samuel.P on Feb 24, 2022

I have worked with JC here at Central Houston Nissan many times over the years, and he never fails to deliver a truly excellent experience. Superb customer service. I will certainly be returning in the future to work with JC.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we're happy you found our staff to be so supportive during your experience here at Central Houston Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

This was an email sent on 2/19/22 to every email I could

1.0
by brettspeed89 on Feb 24, 2022

This was an email sent on 2/19/22 to every email I could Find on the Central Houston Nissan website as well as their experience email. I have not received a response from one person in regards to my issue. Hope you brought your popcorn. ***Side note - I do not blame my sales rep 100%. He was nice and handled me being upset very well. --------------------------------------------------------------------------- I've recently had a very troubling experience with your used car sales department. I am currently looking for a commuter car for work and Central Houston Nissan had one pop up online around 2/14/22. You advertised a Nissan Versa Note S with 18,626 miles for $8,495. I immediately emailed the dealership and got a call back from a salesman, Mike. We agreed that I would leave work early on 2/16 to come drive the vehicle, and if all checked out, take it home that night. I work 7 days a week, 12-14 hours a day. My time is very limited and valuable as I'm sure yours is. Mike and I texted a few times and he said the finance department would not give me any numbers over the phone, but we could work it out when I get there. As I'm leaving work, I text Mike and he says everything is ready, see you soon. I texted Mike again about 45 minutes later that I was in traffic and may be a little late. He tells me not to worry and to drive safe. I arrive at the dealership around 6:45PM and he tells me the car is in service and that the service department is closed. I cannot drive the car, but he can still sell me the car. Of course, I'm not going to buy a car I cannot drive. So he asked a coworker, Jose Ayala, if he could help him possibly get the car. Turns out, I could not drive the car nor could I even see the car. I make $75 an hour on overtime and lost 2 hours to drive up. I express my frustration and agree to come back on Friday because I have to file my taxes in Houston. I arrive on Friday and Jose gets the car for me. I drive it around the parking lot and agree to fill out financing information. I'm in a hurry due to having an appointment with my tax lady. This should be an in and out deal. Jose comes back and tells me that my interest rate will be no more than 5% once we agree to a price and down payment. On his sheet, he's got the final price of the car at $16,500 (round about). Once again, I express my anger and am in complete shock that the car has been marked up almost DOUBLE! Jose tells me to give him a number or meet him in the middle, and I tell him NO! I have purchased many vehicles and understand the system and understand I am not going to pay $8,500 for the vehicle, but I was not expecting this! He tries to get me down to $14,000 then $12,000 and at this point, I'm late for my appointment and I'm extremely upset. Another salesman comes by and ask me what the problem is and sits down and writes down $8,495 + TTL and puts a line for me to sign. "If we can get this for you, will you purchase the car?" I explained that that's the whole reason I'm here, I expected this to be easy. The car is nothing luxurious! I sign the paper and end up leaving due to my appointment but tell them I will return. Jose tells me don't worry, we will figure something out. While I'm at my appointment, I texted Jose and asked if they had worked out my numbers. He proceeds to tell me that they messed up on the price of the vehicle and the best they can do is $12,000 and says that they "never do this for anyone". He sent me a screenshot of a breakdown. I've attached it for your review. I explain that I am not going to pay $12,000 for a vehicle that is listed at $8,459. Immediately after Jose sent me the screen shot, I checked the price online and it has been marked up to $10,988. I'm sorry, but this is not the way to run a business. They had 3 days to fix an issue and inform me of the price, but didn't realize it until they had already ran my credit? Most of this probably could have been avoided if they would have given me the numbers on Wednesday like I had requested over the phone. Maybe they would have realized the error at that point. Or maybe they were trying to take advantage of me as I explained this would be an in and out deal. I have all the texts, websites and screenshots to prove everything here. I'll attach a few of them for your review. This is a serious issue and you have one very unhappy customer. As someone who buys vehicles regularly, this was by far my worst experience to date. Unfortunately, I don't have a screenshot of your exact website with the price due to the recent change, but the carfax.com website still reflects the original ad. Thanks for listening. I hope to hear back from someone.... Anyone.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (713) 661-9955. We look forward to hearing from you.

Marked up the used vehicle double. Literally....

1.0
by Bspeed on Feb 24, 2022

Email sent with no response: I've recently had a very troubling experience with your used car sales department. I am currently looking for a commuter car for work and Central Houston Nissan had one pop up online around 2/14/22. You advertised a Nissan Versa Note S with 18,626 miles for $8,495. I immediately emailed the dealership and got a call back from a salesman, Mike. We agreed that I would leave work early on 2/16 to come drive the vehicle, and if all checked out, take it home that night. I work 7 days a week, 12-14 hours a day. My time is very limited and valuable as I'm sure yours is. Mike and I texted a few times and he said the finance department would not give me any numbers over the phone, but we could work it out when I get there. As I'm leaving work, I text Mike and he says everything is ready, see you soon. I texted Mike again about 45 minutes later that I was in traffic and may be a little late. He tells me not to worry and to drive safe. I arrive at the dealership around 6:45PM and he tells me the car is in service and that the service department is closed. I cannot drive the car, but he can still sell me the car. Of course, I'm not going to buy a car I cannot drive. So he asked a coworker, Jose Ayala, if he could help him possibly get the car. Turns out, I could not drive the car nor could I even see the car. I make $75 an hour on overtime and lost 2 hours to drive up. I express my frustration and agree to come back on Friday because I have to file my taxes in Houston. I arrive on Friday and Jose gets the car for me. I drive it around the parking lot and agree to fill out financing information. I'm in a hurry due to having an appointment with my tax lady. This should be an in and out deal. Jose comes back and tells me that my interest rate will be no more than 5% once we agree to a price and down payment. On his sheet, he's got the final price of the car at $16,500 (round about). Once again, I express my anger and am in complete shock that the car has been marked up almost DOUBLE! Jose tells me to give him a number or meet him in the middle, and I tell him NO! I have purchased many vehicles and understand the system and understand I am not going to pay $8,500 for the vehicle, but I was not expecting this! He tries to get me down to $14,000 then $12,000 and at this point, I'm late for my appointment and I'm extremely upset. Another salesman comes by and ask me what the problem is and sits down and writes down $8,495 + TTL and puts a line for me to sign. "If we can get this for you, will you purchase the car?" I explained that that's the whole reason I'm here, I expected this to be easy. The car is nothing luxurious! I sign the paper and end up leaving due to my appointment but tell them I will return. Jose tells me don't worry, we will figure something out. While I'm at my appointment, I texted Jose and asked if they had worked out my numbers. He proceeds to tell me that they messed up on the price of the vehicle and the best they can do is $12,000 and says that they "never do this for anyone". He sent me a screenshot of a breakdown. I've attached it for your review. I explain that I am not going to pay $12,000 for a vehicle that is listed at $8,459. Immediately after Jose sent me the screen show, I checked the price online and it has been marked up to $10,988. I'm sorry, but this is not the way to run a business. They had 3 days to fix an issue and inform me of the price, but didn't realize it until they had already ran my credit? Most of this probably could have been avoided if they would have given me the numbers on Wednesday like I had requested over the phone. Maybe they would have realized the error at that point. Or maybe they were trying to take advantage of me as I explained this would be an in and out deal.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution. James Adams Owner Loyalty Manager experience@centralhoustonnissan.com

Jose Ayala was awesome to work with, in and out no

5.0
by Ayerskristan on Feb 19, 2022

Jose Ayala was awesome to work with, in and out no problem. Best salesman I’ve ever dealt with!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your kind review; we are happy to pass along your comments to Jose here at Central Houston Nissan! If you have any further questions, please give us a call. We're always happy to help! Take care!

Trying to charge almost 10k over market price with some

1.0
by D Ex on Feb 17, 2022

Trying to charge almost 10k over market price with some ridiculous fees “vehicle reconditioned fee” for $3900 and dealer mark up price for $5900 on a 2017 truck. Sales manager is an embarrassment, did not fill up vehicle with diesel after purchase and try to give a handful of used shell gift cards that did not work to fuel the vehicle. Worst dealer experience I’ve gone through.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to James Adams, our Owner Loyalty Manager, at experience@centralhoustonnissan.com to discuss this further.

1/28/22 I came in wanting a 2019 challenger white and...

1.0
by Patthomas2017 on Feb 05, 2022

1/28/22 I came in wanting a 2019 challenger white and black .They told me that they think it’s already sold so they showed me a wayyy better car with less miles and everything.So I got the car bought it and everything then had it for 4 days max they lied to me and had me come all the way from Louisiana to Houston so they can take my car I PAID10k for and incriminated me for making false check stubs .Theu called me and told me they messed up on a deal and I had to come back in and sign some paperwork. On top of that they left me stranded outside cold ASF no Uber no nothing I had to take a Uber to another car dealership just to get a car and go home ..SHADY! God is Watching !

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to discuss this with you. Please reach out to James Adams Owner Loyalty Manager at experience@centralhoustonnissan.com at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!

Thieves

1.0
by Tae on Jan 21, 2022

The workers are thieves. Instead of completing an oil change and replacing a part, they stole my gun from my glove compartment. Thieves/ xxxxx. 0 stars will not recommend. The manager’s customer service is horrible, he should be fired and this place of business should be shut down ! They didn’t do anything to solve the problem. They claim they don’t have cameras where the cars are being serviced, I know two people that work at different Nissans and they both said they have cameras throughout the entire dealership ! Either bob is lying, or he needs to install cameras where his “thieves”/employees work ! This is very unacceptable!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Tae, thank you so much for your comments about Central Houston Nissan! We strive to exceed your expectations, and you did not reflect that in your short survey. I would very much like to hear from you the details of your visit and how we can make it a perfect 10.

I will recommend Central Nissan off the SW Loop to...

5.0
by mirahorne43 on Jan 15, 2022

I will recommend Central Nissan off the SW Loop to anyone...on Thursday, I got my oil changed there. There was a minor xxxx-up that occurred so I contacted Jonski, who led me to Brandon. Brandon then escorted me to the server center where he resolved the issue at hand, displaying a very friendly and professional attitude...thanks guys.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we're happy you found our staff to be so supportive during your experience here at Central Houston Nissan. We are always more than happy to assist you if anything else comes up. Take care!

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