Central Houston Nissan

4.2

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

101 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Central Houston Nissan are from Cars.com and DealerRater.com

1419 reviews

DO NOT BUY A CAR HERE. YOU WILL REGRET IT!!!

1.0
by Victoria on Apr 07, 2022

DO NOT BUY A CAR HERE. DO NOT BUY A CAR HERE. DO NOT BUY A CAR HERE. In April or May of 2021, I purchased a 2018 Nissan Rogue from this dealership. Biggest mistake of my life because now I am paying for it. For an entire year, I have been calling them to let them know the car is in bad condition. They never did anything to help me. NEVER. The power steering is bad, the struts and links are broken, the break lock system is broken (which caused me to get into an accident btw), the transmission is bad, the engine is bad (it won’t stop shaking, mentioned that to them within the first month). Do not buy a car from this dealership. You’ll absolutely regret it. Since I’m on a car loan, I can’t get rid of the car. I can only forewarn other people. Don’t do it. I was so happy because they worked with my credit but all they did was put me in a very janky situation. Also Chris the finance manager needs to be fired ASAP. ASSAAPPP. He gotta go. He going to put you in a bad BAD situation.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Victoria, we're disappointed to hear of the negative experience you had at our location. We encourage you to visit our service department to address your concerns with the vehicle.

Bait and Switch

1.0
by JC on Apr 05, 2022

The worst experience ever at a dealer. Email, and called and spoke with sales people and managers about a vehicle advertised online. Verified the price, got the loan approved, and drove 230miles one way to Houston to purchase. When I arrived the vehicle was locked up and then I was told the vehicle was $19,000 not the $15,400 advertised. They kept trying to push me into another car. Just decided to leave after I got nowhere. Will look elsewhere…

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. James Adams Owner Loyalty Manager experience@centralhoustonnissan.com

The worst experience ever at a dealer.

1.0
by jaimeocastaneda on Apr 05, 2022

The worst experience ever at a dealer. Email, and called and spoke with sales people and managers about a vehicle advertised online. Verified the price, got the loan approved, and drove 230miles one way to Houston to purchase. When I arrived the vehicle was locked up and then I was told the vehicle was $19,000 not the $15,400 advertised. They kept trying to push me into another car. Just decided to leave after I got nowhere. Will look elsewhere…

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you. James Adams Owner Loyalty Manager experience@centralhoustonnissan.com

Their customer service was very good and helpful, would

5.0
by Guice Specialist and Mathis on Mar 30, 2022

Their customer service was very good and helpful, would recommend to anyone looking for a new vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

They really let me down

1.0
by Brittany on Mar 26, 2022

I really wish that I had read the reviews before having someone drive me 1 hr 45 min this morning to purchase a vehicle only for me to literally be told by the salesperson that they price vehicles on their website just to get people to come in. The car is advertised on their website as being a certified pre-owned with a final price of 20,990 but that did not include an additional $3,000 for the vehicle to be certified. It was already listed as being certified so how can you be charged an additional fee for something that's not optional. I was already pre-approved by my bank for that car at the price it was listed for and was so excited that I was going to be going home today with the car that I've been searching for for almost a year. I don't know how they get away with doing this to people. I truly am crushed 🥺

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 5.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Brittany, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to James Adams, Owner Loyalty Manager at experience@centralhoustonnissan.com. We look forward to hearing from you.

Jesus is a great service advisor!

5.0
by brittlewis011 on Mar 24, 2022

Jesus is a great service advisor!! He has been keeping me updated on my car. 😊

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

This dealership is the worst.

1.0
by Kgonzalez_11 on Mar 24, 2022

This dealership is the worst. I don’t recommend anyone to do business with this dealership. I have had an ongoing issue since last year, and I keep getting the run-around, and no one seems to care unless someone is trying to buy a vehicle there.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact James Adams, Owner Loyalty Manager at experience@centralhoustonnissan.com so we can work towards a resolution. We look forward to hearing from you. Take care!

I will never return to shop this dealership.

1.0
by mvickers1 on Mar 23, 2022

I will never return to shop this dealership. It was the most frustrating car buying experience I have ever been through in my nearly 65 years of life. Car was advertised on cars.com for 24,750. I called to verify the information and availability. Drove 2.5 hours to buy the car the next morning. Upon arrival, the dealership made us wait an hour before anyone helped us. After test driving the car, we were put in a sales cubicle and waited another 45 minutes before a salesman came to discuss the car. He presents a deal sheet that shows the price of the car at 38,750! I was taken aback! After refusing to agree to this new price, the dealership proceeded to run an additional five (5) more salespeople out to us, including the sales manager. I continued to insist that they sell me the car for their advertised price, but they only reduced their price to 29,750. Needless to say, we left. We drove across town to our second choice on cars.com, the dealer promptly let us test drive, we went inside and purchased the car within an hour, including arranging our financing! We went down the street to eat dinner, when we came back our car was cleaned, filled up and ready to go! We will definitely shop this second dealer again! But I will tell anyone who will listen to stay as far away from Central Houston Nissan as they possibly can!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we are disappointed to hear that you did not have a more positive experience with us at Central Houston Nissan. If you are willing to give us another chance, please reach out to us to speak to our manager directly. James Adams Owner Loyalty Manager experience@centralhoustonnissan.com

Alex took care of me when I had to have my car serviced.

5.0
by Sade on Mar 16, 2022

Alex took care of me when I had to have my car serviced. Any questions or concerns I had he answered in a timely fashion. This is actually my second time working with him when I’ve brought my car to Nissan. Both times he’s been great and if I ever have to go back I will definitely request him.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Sade, we appreciate your positive review of your experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rt and Michael were great people to deal with while

5.0
by Toya on Mar 08, 2022

Rt and Michael were great people to deal with while purchasing my vehicle so If any one out there come to nissan central ask for Michael and RT

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank y'all So Much ‼️

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