Central Houston Nissan

4.3

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

109 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Central Houston Nissan are from Cars.com and DealerRater.com

1393 reviews

Thieves

1.0
by Tae on Jan 21, 2022

The workers are thieves. Instead of completing an oil change and replacing a part, they stole my gun from my glove compartment. Thieves/ xxxxx. 0 stars will not recommend. The manager’s customer service is horrible, he should be fired and this place of business should be shut down ! They didn’t do anything to solve the problem. They claim they don’t have cameras where the cars are being serviced, I know two people that work at different Nissans and they both said they have cameras throughout the entire dealership ! Either bob is lying, or he needs to install cameras where his “thieves”/employees work ! This is very unacceptable!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Tae, thank you so much for your comments about Central Houston Nissan! We strive to exceed your expectations, and you did not reflect that in your short survey. I would very much like to hear from you the details of your visit and how we can make it a perfect 10.

I will recommend Central Nissan off the SW Loop to...

5.0
by mirahorne43 on Jan 15, 2022

I will recommend Central Nissan off the SW Loop to anyone...on Thursday, I got my oil changed there. There was a minor xxxx-up that occurred so I contacted Jonski, who led me to Brandon. Brandon then escorted me to the server center where he resolved the issue at hand, displaying a very friendly and professional attitude...thanks guys.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we're happy you found our staff to be so supportive during your experience here at Central Houston Nissan. We are always more than happy to assist you if anything else comes up. Take care!

Service Advisor JC was Good 👍🏻. Right on point and...

5.0
by Vicente Pozo on Jan 08, 2022

Service Advisor JC was Good 👍🏻. Right on point and checked my entire car for further repairing and replacing parts.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Vicente, thank you for your kind review; we are happy to pass along your comments to the team here at Central Houston Nissan!

Untrustworthy, lie for bonuses and promotions

1.0
by A experienced buyer on Jan 07, 2022

They are definitely scammers. Watch out for pre-owned salesman . They will lie about anything to make a sale and have you back in there face. THATS JUST NOT GOOD business at all

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to James Adams, Owner Loyalty Manager at experience@centralhoustonnissan.com. We look forward to hearing from you.

Slowest service in Houston. Oil change should not take 1...

1.0
by Howard on Dec 02, 2021

Slowest service in Houston. Oil change should not take 1 1/2 hours horrible. I will stop coming here again

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Howard, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. If you are willing to give us another chance, please reach out to us at (713) 661-9955 to speak to our service manager directly.

Do not go to this dealership!!!! I went to this...

1.0
by Acole on Nov 20, 2021

Do not go to this dealership!!!! I went to this dealership on October 30, 2021 because my check engine soon light was on and I needed to clear it for inspection. I paid $185 for them to diagnose it. Marcus Hicks told me I needed a new transmission for $7,000, that I couldn’t get a rebuilt one because nothing was wrong with the part, but that the dark oil, with a smoky smell, indicated that the transmission had failed internally and a brand new transmission was my only option. They told me I would see a picture of the new transmission, etc, etc, and that i would get another 100,000 miles out of the car because everything else on the car looked great! I almost agreed to it but remembered that I planned to ask a mechanic at church for a second opinion. Then Nissan so kindly suggested I leave my car there so I wouldn’t further damage it and use their free rental car over the weekend until I got my second opinion. The following Monday, November 1, 2021, the church mechanic recommended a very honest and skilled mechanic. I went to Nissan to get my car and drove it to the recommended mechanic. While the honest mechanic was looking at my car, I got a text from Kevin, a Nissan manager, asking to buy my car at 20% above the market price from his PERSONAL phone number. Why would anyone want to buy a 2008 Maxima that needed a $7,000 repair????because they are SCAMMERS!!! Then, my new honest mechanic said he drove the car and didn’t see, feel, or hear anything wrong with the transmission. Said it drove perfectly fine. Said that when he recommends a new transmission, the car is usually shaky, makes noises. He said dark oil is normal for a car with 145,000 miles and said he did not smell any burnt oil. He recommended I flush the transmission fluid, he reset the light, and said to watch to see if it came back on, before he would recommend a brand new transmission. So far, it has been almost 3 weeks, and the car drives perfectly fine (as it did before) and the light has not come back on. I cannot believe that Nissan tried to scam me out of $7,000 AND tried to buy my car!!! Please beware of going to this dealer. I even called another Nissan dealership who quoted $5,500 for a new transmission. If I ever do need a new transmission, I will not be going to Nissan Central Houston and I will warn everyone I know!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Acole, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution. James Adams Owner Loyalty Manager experience@centralhoustonnissan.com

James. I will call you after the holiday, although I don’t see anyway for you to make it up besides refunding my money because I had to pay the other mechanic a total of $250 to reinspect my transmission and flush it. Although I was all too happy to pay $250 instead of $7,000! I still have Kevin’s text on my cell phone and I still have the quote paperwork, plus the receipt from my new mechanic. I will be in touch soon.

Just the truth

1.0
by Rosa on Nov 02, 2021

Dishonest not enough word to describe this people we left the dealership and bought brand new Mercedes from greenway Mercedes,Nissan central described us they couldn’t finance us! They offer me $27,890 for my trade and then when they call me they said they can only do 24k and when I declined they got very upset!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello Rosa, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact James Adams, Owner Loyalty Manager at experience@centralhoustonnissan.com or (713) 661-9955 so we can work towards a resolution. We look forward to hearing from you. Take care!

The service I received at this dealership today was...

1.0
by kmcheergurl08 on Oct 22, 2021

The service I received at this dealership today was horrible. It took someone 5 minutes to come a great me for my appointment, that was no big deal. I got checked in and asked my associate if he would come and let me know if I needed additional services outside of my oil change if needed. He said yes. I waited an hour and watched my car get checked and my oil changed and figured someone would come and tell me if extra services were needed. No one came to update me so I thought all I was good. I proceeded to sit another hour and a half after my car had been taken off the lift. I went to go ask someone what the hold up was and my car was just sitting there ready to go. My associate was no where to be found. Someone else came and asked me and he said he couldn’t help me because he didn’t know. Then another gentleman came and called my associate and I asked to speak to the manager. I walked over and hear the manager say I’m not going to talk to her call such and such and he can deal with it. When my associate finally arrived he proceeded to tell me I had not been here that long. I had, he said we will get you checked out. 10 minutes later I get a text for the extra things that needed to be done. My breaks were one of the high issues items. I asked why no one told me because I could have gotten it done while I was there. He said no ma’am we don’t have time to do it you need to rent a car and leave it here. I explained they would have had time to do it had someone come and spoke with me 2 hours prior. I left because I had another appointment I was about to miss. When I got to my destination I noticed that my licenses plate was damaged and was partially falling off. Several screws were missing. I do recommend this dealership and I will not be going back. Nissan is a wonderful car, but the employees that work for this company completely turn me away from ever buying another one or going to them for further services.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our manager would really like to speak with you more regarding this matter. Please reach out to us at experience@centralhoustonnissan.com. We look forward to hearing from you. James Adams Owner Loyalty Manager experience@centralhoustonnissan.com

I called, to verify a car I found online, was actually on...

1.0
by stuttle66 on Oct 17, 2021

I called, to verify a car I found online, was actually on the car lot. They said it was there. I drove 60 miles, to find out it was not there. Then the sales man tried to sell me a car that was two times the price of the one I went to see.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We hope you are willing to give us another chance. Please reach out to us so we can work towards a resolution. James Adams Owner Loyalty Manager experience@centralhoustonnissan.com

Kind Compassionate Excellent people here. They work with...

5.0
by Blcashflow on Oct 13, 2021

Kind Compassionate Excellent people here. They work with your situation to help you get into a nice vehicle. Good car buying experience. 😊

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Central Houston Nissan! If you have any further questions, please give us a call. We're always happy to help! Take care!

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