Carvana-Touchless Delivery To Your Home-Wilmington

4.2

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4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home-Wilmington are from Cars.com and DealerRater.com

9253 reviews

The over all experience was pleasant however when we got

4.0
by ryanlsnider on Oct 01, 2022

The over all experience was pleasant however when we got the van home it had several issues. The blind spot monitor system is not working as well as several other electronic issues. I will have to take these to a dealer to be repaired. The van is still under full warranty but it is disappointing to purchase a "new" car and have to take it in right away

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

They didn’t review insurance right, car delivery delayed

1.0
by joannasellscarolina on Oct 01, 2022

They didn’t review insurance right, car delivery delayed 2 weeks. Many scratches and dirty.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Best!

5.0
by kevinbyrne58 on Sep 30, 2022

Best! Cody and Team worked with my auto insurance co on the phone and I, late on a Friday afternoon and were able to obtain proper ins. card, close and drop coin to watch car delivery. Very positive experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks

This was the best and easiest way of buying a car.

5.0
by Jess on Sep 30, 2022

This was the best and easiest way of buying a car. The delivery advocate Deborah Morrison and all other staff have been wonderful. It was a seamless process. I bought a 2019 Mercedes with low mileage so I wouldn’t expect there to be any major issues. One of the cars floor Mats in back was missing which wasn’t listed on the for sale info which is the only very minor negative.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Fantastic!

5.0
by bravo.echo.papa.1995 on Sep 29, 2022

Fantastic! They were able to give me a peace of mind and help me get my car, even though there was a delay in delivery, they made sure that I was their priority. I love my new car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Simple process everything was completed on line.

4.0
by kennethbooty on Sep 29, 2022

Simple process everything was completed on line. The vehicle arrived a little late but that’s no problem. It did arrive the day they said it would. The vehicle was clean and the correct mileage as said was on the car.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

Pretty bad experience, buying was easy, the first vehicle

1.0
by Mikebevan on Sep 28, 2022

Pretty bad experience, buying was easy, the first vehicle I received had awful body work done recently. Second vehicle had shoddy work down also, sunroof and other mechanical issues , their inspections are obviously not trained to loom over vehicles, I recommend you take the vehicle to have a PPO done by a reputable shop prior to the 7 days being up.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.

Carvana communication in the beginning was great, but

3.0
by SBristol on Sep 28, 2022

Carvana communication in the beginning was great, but after two changed delivery dates communication went down hill. My choice of vehicle was great. They gave all information I need to make my decision on buying.

Customer service 4.0 Overall experience 3.0 Does recommend this dealer.

After an third party inspection, we were informed that my

2.0
by Bruno on Sep 27, 2022

After an third party inspection, we were informed that my car came with unmatching tires, cracked front windshield, and broken left rear mirror. It was reported on the next day. Carvana told us to bring the car to a certified auto repair. After 7 days (after the returning period), they denied the repairs.

Overall experience 2.0 Does not recommend this dealer.

The overall trade-in and purchase process went great so

4.0
by brian.potter22 on Sep 27, 2022

The overall trade-in and purchase process went great so far, but it’s quite early in the process. My trade hasn’t yet been paid off, my new car still requires repairs and needs registration, and a promised $100 gift card hasn’t yet been received. Again, great so far…but soliciting for a review this early will only result in “pending” feedback.

Customer service 3.0 Overall experience 4.0 Does recommend this dealer.
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