Carvana-Touchless Delivery To Your Home-Boise

4.2

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4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home-Boise are from Cars.com and DealerRater.com

9259 reviews

Interesting way to buy a car!

5.0
by gnet57 on Oct 05, 2022

Interesting way to buy a car!! No pressure!! Easy delivery, friendly and efficient. Thank you!

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.

Easy.

5.0
by Staceysappington on Oct 05, 2022

Easy. Great car. Smooth process. Very happy. I’ll never visit a dealership bank! Thank you!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Everything was great.

4.0
by n_dietzel on Oct 04, 2022

Everything was great. The only thing is I would make sure that you check and make sure your oil change and all the services are up-to-date because I already have to do that on my car.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

What a nightmare.

1.0
by Bgbg333 on Oct 03, 2022

What a nightmare. My delivery got rescheduled eight times. In what started is an attempt to save time, ended up taking me 2 months to complete the process to purchase a car. STAY AWAY!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you love your new ride.

My advocate was amazing I believe his name is Chris.

5.0
by Mslisabell725 on Oct 03, 2022

My advocate was amazing I believe his name is Chris. The process was smooth. My 2015 Kia Soul is the best. The vending machine was A cool experience

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Easy experience, picked up the car at the vending

5.0
by MylesHolo on Oct 02, 2022

Easy experience, picked up the car at the vending machine. The 12:30 appointment was truly an appointment with respect to our time. We were there about 45 minutes and signed a couple documents that needed an actual signature. The only disappointing part was the car could have been cleaned better. We did pay the transport fee and noticed the emissions were doine that day. The car probably just arrived. Happy with the process definitely will consider carvana for the next purchase.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The over all experience was pleasant however when we got

4.0
by ryanlsnider on Oct 01, 2022

The over all experience was pleasant however when we got the van home it had several issues. The blind spot monitor system is not working as well as several other electronic issues. I will have to take these to a dealer to be repaired. The van is still under full warranty but it is disappointing to purchase a "new" car and have to take it in right away

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

They didn’t review insurance right, car delivery delayed

1.0
by joannasellscarolina on Oct 01, 2022

They didn’t review insurance right, car delivery delayed 2 weeks. Many scratches and dirty.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

This was the best and easiest way of buying a car.

5.0
by Jess on Sep 30, 2022

This was the best and easiest way of buying a car. The delivery advocate Deborah Morrison and all other staff have been wonderful. It was a seamless process. I bought a 2019 Mercedes with low mileage so I wouldn’t expect there to be any major issues. One of the cars floor Mats in back was missing which wasn’t listed on the for sale info which is the only very minor negative.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Best!

5.0
by kevinbyrne58 on Sep 30, 2022

Best! Cody and Team worked with my auto insurance co on the phone and I, late on a Friday afternoon and were able to obtain proper ins. card, close and drop coin to watch car delivery. Very positive experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks

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