Carvana-Touchless Delivery To Your Home-Algonquin

4.2

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4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home-Algonquin are from Cars.com and DealerRater.com

9240 reviews

My car delivery was delayed with no explanation, but the

3.0
by Erika on Sep 08, 2022

My car delivery was delayed with no explanation, but the second appointment was completed without any issues (except the inconvenience of rescheduling from a weekend to a weekday).

Customer service 3.0 Overall experience 3.0 Does recommend this dealer.

The process to buy the car was good.

3.0
by Fabio on Sep 08, 2022

The process to buy the car was good. However, I had two issues: 1. the car had deep scratches that weren't mentioned in the pictures; 2. They ignored my request to use my own plates in the registration (even after they have confirmed it). So, I need to repair the car and deal with new plates that I have not requested.

Customer service 4.0 Overall experience 3.0 Does recommend this dealer.

If you purchase a car from Carvana and have it inspected,

1.0
by Tom on Sep 07, 2022

If you purchase a car from Carvana and have it inspected, you will likely find mechanical and cosmetic issues that were not mentioned in the online description. Some of these issues may be significant. This is not by itself an issue, but with Carvana's poor customer service and scam-like warranty, it's a deal breaker. We are currently awaiting pickup of the car we purchased. I can only hope there is no hassle with the refund. We purchased a white 2012 Honda Civic coupe with under 12,000 miles. This low mileage car should have been free of significant issues. However, a splash guard was missing under the engine. The two front tires were dry-rotted from age. One of the tires was from 2011 and the other was from 2014. The cabin air filter was dirty. There were at least three deep scratches in the paint. Carvana's warranty department agreed to work on one scratch and replace the air filter, but nothing else. Hours of discussion with personnel at Carvana and their warranty department led to nothing but refusal. This was all within the seven day return period, so hopefully the refund will be prompt. What I don't understand is why, with the slick advertising and website, Carvana is not interested in keeping a customer. They've got to know that we will tell all our friends and relatives not to do business with them. How can Carvana expect to sell a car with two unsafe tires and a missing part and not immediately rectify the defects? About the cosmetic issues, the warranty person read the Carvana standards to me over the phone, saying that a scratch should not be so deep that your fingernail will catch on it. Well, that's what we got with multiple scratches even though the online description said that a fingernail will not catch on the scratches. One deep scratch wasn't mentioned in the description at all.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

The car was delayed twice.

1.0
by Rohit on Sep 07, 2022

The car was delayed twice. When it came the underbelly had issue. There are scratches which were mentioned in pre receipt. I would have appreciated if the passenger scratches can be rectified --afterall I spent almost 2 weeks on Hertz rental as additional out of pocket from my side due to Carvana delays. Can you please amend that part as an exception

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

Easy and straight forward.

5.0
by Ljacobs on Sep 07, 2022

Easy and straight forward. What you see it what you get! I had no problems with the website or individuals I worked with.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very easy process with no hassle.

5.0
by Linda Caines on Sep 06, 2022

Very easy process with no hassle. The car arrived when they said it would. Beautiful.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Extremely easy process.

5.0
by bascott62 on Sep 05, 2022

Extremely easy process. Truck was delivered to my door exactly as described and paperwork was done in just a few minutes.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I’m so glad I chose to buy a car through carvana!

5.0
by Treasureoftheking31 on Sep 05, 2022

I’m so glad I chose to buy a car through carvana! I appreciate being able to do it on my own with no hassle at all. It’s been a great experience and I would recommend it to anyone who needs a car. 10/10

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The staff is always helpful and friendly!

5.0
by gaskinsad on Sep 05, 2022

The staff is always helpful and friendly! I love how easy it is to buy a car from Carvana, much easier than the dealership!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Buying a car from your cell phone, who'd of ever thought

5.0
by popz762 on Sep 05, 2022

Buying a car from your cell phone, who'd of ever thought this possible? Everything went our way, even when the first car had issues and we had to swap with another. Same car different color, less miles an 1 owner no issues. The Carvana team goes above and beyond all other dealers I have ever dealt with. If you have a problem they have the solution. Great warranty on a pre owned, you don't see this type of service anywhere and the service centers they contract with; at least the folks we dealt with, are the top in the industry..Kudos to you Carvana, and thank you for the stupendous service......

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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