Carvana-Touchless Delivery To Your Home-Algonquin
Cars on the lot
After an third party inspection, we were informed that my
After an third party inspection, we were informed that my car came with unmatching tires, cracked front windshield, and broken left rear mirror. It was reported on the next day. Carvana told us to bring the car to a certified auto repair. After 7 days (after the returning period), they denied the repairs.
The overall trade-in and purchase process went great so
The overall trade-in and purchase process went great so far, but it’s quite early in the process. My trade hasn’t yet been paid off, my new car still requires repairs and needs registration, and a promised $100 gift card hasn’t yet been received. Again, great so far…but soliciting for a review this early will only result in “pending” feedback.
Great 😊 process happy customer 2x car buyer experience
Great 😊 process happy customer 2x car buyer experience and will never go to a dealership again
We were looking forward to the novelty of the vending
We were looking forward to the novelty of the vending machine experience but the site just drove the vehicle around from the back. The representative on site was friendly but awkward and in a hurry to get out of there.
The purchasing process was absolutely amazing and the
The purchasing process was absolutely amazing and the only reason I didn't give 5 stars the the fact that the car had to have 2 new front tires (tires were separating), new front rotors (rotors were warped), and new front brake pads (metal on metal) had to be installed. I realize that the 100 day warranty doesn't include parts that wear out but to let the car go out for sale in that state is unacceptable. I bought this car for my son who just turned 16 and it wasn't safe. $660 later the car is operating as it should, I had it inspected (per the strong recommendation of my sales associate Ashley Parks.. she was beyond awesome), and it's good to go. I'd love to speak to someone about the state of the car at delivery.
Carvana LLC in Tempe totally scammed me.
Carvana LLC in Tempe totally scammed me. Please be careful with them! They made a mistake on the title, dealer assignment on 11/25/19 and HAVE YET to fix it. They didn't write in the dealer number or notarize the signature for someone I never met named E Robles. The title was refused because of their mistakes and so I can't register it which means I can't drive the car I bought and payed for. The problem is CARVANA WILL NOT HELP ME. I've called Carvana Customer Service repeatedly and each Carvana representative was rude and couldn't care less. One guy told me to "pound sand". (What does that even mean?!) Another said they "will not try to help". The last Rep said they were the department who handles all escalations. He said I was wasting my time even trying. Since they won't help, I'm having to go through the process of reporting fraud. Been on the phone with the Sherriff's office and highway patrol. Hopefully they'll help. Don't use Carvana unless you want to pay a lawyer like I'll have too now.
This was a great and interesting sales experience being
This was a great and interesting sales experience being 100% online. Upon pickup, my representative was very clear with going over the paperwork and the 7 day guarantee. We love our car and will be back for our 2nd vehicle.
I would give 5 stars if I didn’t have to deal with
I would give 5 stars if I didn’t have to deal with SilverRock, but because Carvana partners with them I had to deduct a star. SilverRock lacks urgency, is unprofessional and frustrating. The first full day of having my car it ended in the shop and there it sat for 9 days- for a flat tire and a damaged rim! Unacceptable!!! Carvana, you are better than SilverRock. I had a great experience with finding and purchasing my new car- SilverRock took that simple, easy enjoyable experience and ruined it causing unnecessary stress, chaos and much wasted time. You need to find a better partner- and my car STILL needs to go back to the shop. 🤦🏻♀️
Asking way too much for the car.
Asking way too much for the car. Robot online chat was horrible. Supposed to be easier than a traditional dealer, but not. If I could have talked to a person maybe we could have reached a deal.
We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.
Transaction of vehicles occurred on 9/24/22.
Transaction of vehicles occurred on 9/24/22. Upon arrival my purchased 2016 Tiguan showed signs of wear and tear that were typical of most used cars, so I was not surprised to find unlisted scratches and nicks. However, upon closer inspection it became clear their "100 point inspection" had either outright ignored or somehow missed necessary fixes that were not reflected whatsoever in their advertisement. This has included most notably: - Missing optional installs that were advertised as present on the listing, including heavy duty VW Monster mats and trunk liner with matching CarGo blocks. - Torn bumper part that is coming off the front of the vehicle. (plastic fixture, not metal) - Broken AC fixtures (air blows but flow and direction is non-adjustable). The assumption that all of these parts be present and be in working order influenced my decision to purchase this vehicle, in good faith, through Carvana's online car-buying service. I recently contacted customer service about the first bullet of missing parts and I was told due to their nature as optional installs they are not covered under warranty. The bumper and fan issue is apparently being handled by SilverRock, but I have no idea whether or when these will be fixed. As of the day of purchase, to my knowledge, the vehicle is free of any major mechanical or cosmetic issues outside of the above. I am enjoying the car itself as it fits many of my needs, and the customer service up until this point has been responsive, albeit heavily scripted at times. I ideally would prefer to keep this car. However, I am ultimately disappointed by this example of Carvana's seemingly deceptive bait-and-switch-style business practices. This does not leave a good impression for me when it comes to the attention paid to other potential issues the car may have that have not been previously spotted by their inspection team. Until Carvana manages to remedy these issues I cannot recommend their car buying service. I'm leaving a two-star only because the buying and delivery process was relatively smooth and painless, and most reps I worked with were very pleasant and patient.