Carvana-Touchless Delivery To Your Home

4.2

Hours of Operation

Sales
Monday
5:00am–6:00pm
Tuesday
5:00am–6:00pm
Wednesday
5:00am–6:00pm
Thursday
5:00am–6:00pm
Friday
5:00am–6:00pm
Saturday
5:00am–6:00pm
Sunday
5:00am–6:00pm

Cars on the lot

0 cars available
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Dealership reviews

4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home are from Cars.com and DealerRater.com

9256 reviews

This was the most smooth buying experience I ever had.

5.0
by robtam29 on Sep 16, 2022

This was the most smooth buying experience I ever had. The person who delivered the car stated it has a few problems and the warranty kicked right and we are in the process of getting everything fix with no cost to me. Wouldn't buy a car no other way except with Carvana.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

It was super disappointing that the actual vending

3.0
by kiserunc on Sep 15, 2022

It was super disappointing that the actual vending machine was out of order, as that is why we travelled 2hrs to pick up the car.

Customer service 5.0 Overall experience 3.0 Does recommend this dealer.

I bought my Honda at Carvana in San Antonio, TX.

5.0
by amigalatte1 on Sep 15, 2022

I bought my Honda at Carvana in San Antonio, TX. Best car buying experience ever! They were very helpful and kept in touch every step of the way. I Love my car. Thank you for a stress free way of buying cars.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

They make it easy and communicate promptly throughout the

5.0
by JRitch on Sep 15, 2022

They make it easy and communicate promptly throughout the process. It is truly worth every penny.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Car was promised to be delivered 9/7/2022.

1.0
by jonescoswell on Sep 15, 2022

Car was promised to be delivered 9/7/2022. Day before that day they said car would be delivered 8 days late on 9/15/2022. This is unacceptable I canceled transaction.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

The Dealership replaced the front tires with bran new

1.0
by J Silva on Sep 14, 2022

The Dealership replaced the front tires with bran new snow off road tires that didn't match or come close to the rear tires thread (documented on their check list). After bringing it to CARVANA's attention and getting it in writing from Tire Kingdom, that such a difference in thread from both set of tires could be dangerous to drive and also most likely will cause damage the vehicle. I also sent them the owner's manual and pointing out to them also the manufacturer of the vehicle is stating the same concerns about mismatching thread tires and the dangers associated with them. I'm hoping that I do not experience any accidents or car issues related to tires not performing equally as the manufacturers have noted in their manual. It's a shame that CARVANA cannot understand the liability that they have put themselves under since they replaced the front tires with such a different thread tire.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

My name is Jose Silva -my cell number is 516 361 4635. I have already tried to address my concerns with your dedicated advocates as stated in my review. Knowing the potential outcome from industry experts/car manufacturer about mis matching threads on your car with the computerized handling systems in today's cars. I cannot believe CARVANA would take on this potential liability since they put on new front tires on the vehicle as stated on the check list.

I was advised in also following your instructions as stated above. I placed a call to the 800 number listed so your staff can note on my account that I called as instructed in your response. Thank you

When I first got my car and started driving it, it was

5.0
by Russell Fleming on Sep 14, 2022

When I first got my car and started driving it, it was smoking very badly. Checking into it, the oil cap was not put on properly and oil was pumping out onto the manifold. Windshield wiper fluid was also open, but not causing any issues, of course. So, whoever is doing that piece, topping off fluids, needs to check after their work.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I would not recommend!

1.0
by Ashley_B on Sep 14, 2022

I would not recommend! The 1st car I purchased had a check engine, service engine soon and tire sensor lights on. I swapped to a different car within the 7 day return policy. There was delays on the delivery of the 2nd car multiple times. I received the 2nd car and it has issues too! The 2nd car has issues with the cv joints. I called Silverrock and Carvana within the 7 day return window. Silverrock stated this issue may not be covered. Carvana sells horrible cars because this issue should have been found prior to the car been delivered as they do a 150 point inspection on cars. Do your homework and believe the reviews! RUNNNNNNN! All Carvana agents can do is apologize for your experience.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

Very Happy with whole buying experience.

5.0
by taumoepeau99 on Sep 13, 2022

Very Happy with whole buying experience. It was an Inviting and Easy experience. Didn't have to deal with any haggling and got a great trade in deal on my Altima. Oliver - the Driver was very professional and easygoing which helps with all the anxiety of being the 1st time buying or purchasing a vehicle not a dealership. So, thank you Oliver for that smooth and easy transaction at the end and also DELIVERING our new ride on time. It was a pleasure speaking to Oliver and KUDOS to hime and his amazing customer service. His people skills was exceptional! Thank you Oli!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Everyone was so nice from the start till the day the

5.0
by Jakesgirl0203 on Sep 12, 2022

Everyone was so nice from the start till the day the truck got dropped off

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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