Carvana-Touchless Delivery To Your Home

4.2

Hours of Operation

Sales
Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–8:00pm
Saturday
7:00am–8:00pm
Sunday
7:00am–8:00pm

Cars on the lot

0 cars available
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Dealership reviews

4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home are from Cars.com and DealerRater.com

8855 reviews

Selecting a car was easy, and I liked the pictures and

4.0
by dukeofny on May 25, 2022

Selecting a car was easy, and I liked the pictures and the 360-degree interior view. The purchase process was OK, but they gave me expectations as far as the test drive and the registration/plates that didn't turn out to be true. They need to customize the process and expectations based on the state you're living in. I was expecting a 15-minute test drive but was told I can't do that in Massachusetts because they can't use temporary plates (which I disagree with as I've had many test drives at dealerships that used a temporary plate. The good thing was that even though I mistakenly cancelled my old plates (thinking I needed to do that), the delivery driver had fresh plates available for me, and I didn't need to pay extra for them or wait on line at the registry! Also, I specified my savings account to pull the money from, but they pulled it from my checking account, which caused an overdraft to my savings account. Luckily my bank did not charge a fee for this. There's an issue with a part under the hood being missing (it must've been the 151st point in their 150-point inspection), but hopefully SilverRock will resolve the issue.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

AMAZING!

5.0
by stanford.jenni on May 25, 2022

AMAZING!! Sophie who delivered my car was communicative, professional, punctual, friendly, and informative! We love her! :-) The car was in beautiful clean condition and the extra touches were SO thoughtful! The approval and underwriting process was super easy. James & Brandy (who both called me about my drivers license) were super helpful and communicative and made it easy for me to understand what I needed to do. The car was on time, as-advertised, and in great condition- we love it!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I ordered a vehicle from Carvana.

1.0
by tierney.h on May 25, 2022

I ordered a vehicle from Carvana. We had a 7 day test drive and notice a few things that needed to be fixed. Per Carvana these things should have been taken care of before the car was listed for sale. They were not... It took over 7 days to get the car in to the shop to be fixed, even with the warranty I still had to pay out of pocket for issues that Carvana said were taken care of... 80% of the time since I bought the car it has been in the shop to fixed the electrical issues. Then I received an email and text stating that my title and registration were in the mail. 2 weeks before my temp tags expire I find out from the DMV in Jeff City that Carvana did not file paperwork or pay for my registration that was rolled into my loan and now Carvana is saying that it is my responsibility not theirs. They are sorry for multiple times that they have given me misinformation... DO NOT BUY!! More problems than ever. Costs way more money than it should have as well.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.

The purchase and delivery were amazing, quick, easy and

4.0
by sowashestinysam on May 24, 2022

The purchase and delivery were amazing, quick, easy and hassle free. The young man who delivered the care was very friendly , knowledgeable and on time. The only negative is that the was a small tear in the headliner that was not noted on the hot spots. No a big enough issue for us to look for another car. Overall, a great experience.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

I bought a car in early 2022.

1.0
by Montrell S on May 24, 2022

I bought a car in early 2022. It has already been to the dealership for work 7-8 times in the first 5 months. I even purchased the extended warranty, but constantly have to fight with Carvana and Silverrock to get any service covered. The car buying part is a breeze, I loved that. They should just do better with selecting good cars and actually assisting with covering parts and repairs when they sell you a problematic car. There are a few great customer service reps at both companies, but you're mostly going to get the runaround and excuses. And what you can squeeze out of them, will come only after a lot of stress and headache. Hopefully, you will luck up and get a good car because if you don't, it's going to cost you a lot of time, energy, and money.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.

I agree with Carvana about their customer service.

1.0
by aakendrick on May 23, 2022

I agree with Carvana about their customer service. Don't take their word for it. They are still just as bad as they have always been. I was attempting to sell my 2022 Santa Cruz truck to Carvana but was not looking to purchase or trade for another vehicle with Carvana. So as part of the selling process, I was asked to verify the loan payoff amount. After reaching out to a Carvana representative and connecting with Navy Federal the Carvana Rep attempted to violate my privacy while on the call. Both Carvana and Navy Federal suggested that the calls were being recorded. I asked the Navy Fed Rep to provide a 14-day payoff for my loan account, they did and included the daily per diem rate which Carvana could use to tabulate a 10-day payoff if so desired. Then the Carvana Rep began to ask a number of other questions that in my opinion violated my privacy and had not been previously discussed with me and even before I could respond the Navy Federal Rep suggested that she could look for that information. However, she stated she could not do so without my permission. While I had nothing to hide regarding my loan, I was taken back by the questions and declined to offer any additional information besides the 10/14 day payoff as Carvana had initially requested and suggested that I have adequately provided the 10/14 day payoff as requested. It was a matter of principle for me at that point because these questions had never been brought to my attention prior to the call and were not a part of Carvana's request for information. online, via email, or on any of the three phone calls. If Carvana wants to know a customer's payment history, late fees, and other related information they need to be at least upfront with their customers on what is needed. I have never had a late car payment and if I had been late at any point, does that mean Carvana is not going to buy the car? Made no sense to me why this information would be relevant or why these questions could not be revealed to the customer before the call. So once again after (4) tries with Carvana, I still have not figured out a way to get these inconsistent Carvana customer service eps out of the way to stop cheating me and their organization out of a good car buying or sales deal. Hello CarMax, AutoNation, or Car Lotz.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

I just bought my 3rd car from Carvana - BMW x6.

1.0
by wesleyishee on May 23, 2022

I just bought my 3rd car from Carvana - BMW x6. The first experience years ago was amazing. The second transaction was fine, but nothing special. This last one was a disaster. Car has an oil leak, dings were not documented, a key was missing, car wasn't detailed like I was expecting. 150 point inspection my xxx. The car got stuck in the vending machine, which took a while to sort out remotely. Previously, I had been a big advocate of Carvana. I am no longer. Used to be a wonderful experience, now its more of a gimmick. They have basically become Carmax v2.0. I will not be buying anything else here, nor will I recommend it to others like I have in the past.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

My name is Wesley Ishee - I don't know how hard it can be to locate an account with that unique name. I also don't know what you think you would do at this point that could be of any help. I already own the car and regardless of you paying for the repairs (minus the deductable), it all has to be done on my time at my inconvenience.

The whole experience was easy and stress free.

5.0
by Arlene457 on May 22, 2022

The whole experience was easy and stress free.it was fun seeing the car come out of the vending machine. All the staff at the Philly office were knowledgeable and friendly. SO DIFFERENT from a traditional car dealership!!!! They even told me where to get a good Philly Cheesesteak.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

From the moment I saw the car I loved it, I knew going

3.0
by Cory on May 21, 2022

From the moment I saw the car I loved it, I knew going into it the car had a few flaws (cosmetic) but that wasn’t a issue at all. My first drive was about 114 miles and it was fantastic. I’ve been driving the car everyday. On day 6 of ownership I’m now unable to drive the car due to a engine misfire, the car will be going to the bmw dealership on Tuesday. I understand these cars have there issues but it’s rather upsetting to have to send the car to get warranty work done already. Luckily carvana offers a 100 day limited warranty through a third party company so I hope all goes well. This is my dream car so it’s worth the wait to have it fixed correctly. The only thing I’m not a fan of is for the warranty in my area the preferred places were basic mechanic shops (tires shops, oil changes, and alignments). This means I’ll have to pay some money out of pocket to have the car at the correct shop to get worked on and addressed correctly.

Customer service 5.0 Overall experience 3.0 Does recommend this dealer.

I was a little hesitant about using Carvana at first.

5.0
by Jessicabarraza on May 21, 2022

I was a little hesitant about using Carvana at first. Just because no looking at the trucks in person made me feel like it was not true. I have to say I love the experience and the updates I would get. Outstanding customer service always so helpful and friendly would 100% recommend. Love our Silverado ❤️

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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