Carvana-Touchless Delivery To Your Home
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This was the most seamless, easy process.
This was the most seamless, easy process. I will definitely use again in the future,
2 weeks ago my husband purchased a vehicle from carvana.
2 weeks ago my husband purchased a vehicle from carvana. We were excited because of the “convenience” of having it delivered. My husband finalized his purchase and it was set to arrive that Tuesday at 10:30. Tuesday rolls around and we have heard nothing, no updates on the vehicles location or ETA. My husband was working over night shifts that week so he was losing sleep waiting for a vehicle that never came. Irritated he reached out and spoke with Sherry who was so sweet and helpful and reassured us she would get to the bottom of the issue. Anyway, she reaches back out to my Husband to inform him that she was able to contact the driver and that the car would be arriving Thursday now due to “the driving leaving without the keys”. She was told from the driver that there would be NEW keys issued and that it would be to be programmed to the car prior to delivery. Thursday rolls around, no vehicle, no updates, nothing. I’m furious at this point so I call and get a hold of another lady who lets us know that there has been absolutely NO notes or updates on her end and that she will try to figure out what is going on. Later that day Sherry reaches out to us irritated about the situation and let’s us know she will be filing a personal complaint (if that happened I’m not sure) and that we should expect to hear from the driver or whoever within the hour. About 2 hours pass and we finally hear from the gentleman who I assume is the one dealing with the vehicles delivery, he lets us know that the vehicle will now be delivered the following Wednesday. I’m am beyond annoyed at this point. I tell my husband to ask where the vehicle is. Needless to say the vehicle is only 2 hours away and we inform them we will just come pick it up. Because of the “inconvenience” we are told we should receive a $150 check in the mail to compensate for the gas (still have yet to receive that check). So instead of spending time with our family Friday we made a 2 hr trip to pick up a car that was suppose to be delivered days ago. We arrive at the hub and my husband signs some papers and what have you and we go to take a test drive of it. The “New keys” we were told we would have are in fact not new but the old keys that were “overnighted by the previous owner”, the tire pressure is super low, the car isn’t fully charged and it smells like someone smoked cigarettes and weed in it. After getting the tires pumped and looking over any other things wrong with the car we drive it, it drove smooth and my husband decided he’d take it. Due to more inconvenience with the tires being low we were told instead of the 400 miles we would have 500 miles (which was not noted come upon pick up if the vehicle today, shocker 🙄) in case we decided it was not for us. Everything seemed to turn around except 2 days later the check engine light comes on…. It’s something with the Voltage as the vehicle was a hybrid vehicle and was too expensive and caused concern to my husband. My husband commutes 100 miles a day and we chose this particular vehicle for the purpose of not paying a stupid amount of money on gas. My husband was only able to change the car twice before the light came on and since then we had to put gas in it instead. My husband and I decided we would return the vehicle. Needless to say we will never use Carvana again and I will make sure to make anyone who even flirts with the idea of using them to run the opposite direction. It was a complete nightmare and I’m so glad they came and got the car today even if it leaves our family of 5 with just one vehicle for now. This company is a joke and scam, full of empty promises and lack of communication and organization.
My experience with Carvana was all good, easy to order
My experience with Carvana was all good, easy to order and process all the documents. The vehicle was delivered a week later than expected in the beginning, but I was communicated about it and I think the Carvana team does a great job. I made an inspection of the car in an authorized service and they said it's in perfect condition. Although I found several small exterior imperfections which were not mentioned initially, the good thing is it was approved to take care of by warranty.
The transaction was efficient and I appreciated the
The transaction was efficient and I appreciated the online shopping experience. The car was delivered without being fully cleaned. (It was a minivan and we found wrappers, food, and other items and had to independently get it detailed, which was disappointing. It had looked cleaner in the photos.) Otherwise, it seemed fine and the mechanics were all as described.
My car was not the color it was advertised.
My car was not the color it was advertised. The website said black, all my paperwork said black, but the car delivered was brown. I was disappointed to say the least. Also they keep sending me emails saying they are missing paperwork work but they never specify what paperwork I need to send.
Such a stress-free process compared to my previous used
Such a stress-free process compared to my previous used car buying experiences. We had the car checked out by our local mechanic in the seven day return window and he said the car was perfect. Would definitely buy through Carvana again!
Carvana was very easy to deal with and listened to all my
Carvana was very easy to deal with and listened to all my concerns and issues. I purchased the second car I trialed and am very happy
This is the second car I've purchased through Carvana,
This is the second car I've purchased through Carvana, and while I did have some hiccups with my account this round, the Customer Support is fantastic, and I will likely never purchase from anyone else again. The experience is far superior to dealing with shady Salesmen, and the convenience is everything when life is busy.
Easiest car buying experience ever!
Easiest car buying experience ever! Thanks for making it so easy. I will never go to a dealership again. My car was exactly as described.
Every Carvana person that I talked to was able to answer
Every Carvana person that I talked to was able to answer my questions without passing me around. They all entered notes of our conversations so the next person knew what was going on. Very friendly, accomodating, and delivery people were great.