Carvana-Touchless Delivery To Your Home
Hours of Operation
Cars on the lot
This is my first review I've ever written but I'm giving
This is my first review I've ever written but I'm giving credit where credit is do I've seen a lot of bad stuff about Carvana (Youtube) but so far this has been the easiest purchase of a car I've done everything was as the pictures were except the mirror and they all ready have me going to a shop to get an estimate so THEY can take care of it so far so good THANK YOU Carvana just for being you !!!
Overall the process was well designed, but when it froze
Overall the process was well designed, but when it froze up, I found it would’ve been good to have a human voice contact. Some of the keyword-based chat responses went off on a tangent.
A great experience.
A great experience. The selection of vehicles, delivery driver, and purchasing team that helped me were helpful and kind.
It was an amazing experience!
It was an amazing experience! I will definitely tell everyone I know how easy the process was and how friendly the staff are!
Buying online was the easiest part.
Buying online was the easiest part. After that it went downhill. When we arrived in Richmond to pick it up there vending machine was broken. I placed five or six coins before giving up. Approximately 10 days after I received the car I noticed a part missing under the hood. I went online and looked at the pictures and realized the part was missing when they took the pictures they had missed it and so Had I. I called them 10 days later and they said because I had waited more than seven days There was nothing they could do. I paid a premium price for this car and it would have been nice to get all of it. I would not recommend Carvana to anyone their customer service is ridiculous.
It was a great experience until the car was delivered,
It was a great experience until the car was delivered, although even then their tracker never showed that it was out for delivery. When I received the car it was dirty inside and the tires were bald. I pointed this out to the delivery driver who said, "No problem, we can get you new tires!" I accepted the vehicle believing it would be taken care of. I was sent the info for their warranty company, SilverRock, who didn't have any locations near my home. Before I could get the car to one of their facilities, sure enough I got a flat tire because the tire completely failed. I finally got it to a repair facility and then began a two week nightmare of trying to argue with Carvana, SilverRock, and the repair facility to get the replacement tires. I must have spent 10 hours over those two weeks on hold, on the phone, or at the repair facility trying to get this done. Who's fault was that? Who knows. They all blamed each other. Carvana's customer service was extremely unhelpful when I tried to sort this out through them but fortunately SilverRock was better. I did finally get those new tires despite Carvana's best efforts to prevent me from getting them. The repair facility also found an active oil leak that had to be repaired. So, if you want to buy a car you can't actually use for two weeks, I guess use Carvana? They will knowingly sell you a vehicle with bald tires and an oil leak so how much do you trust their "inspection"?
The car itself is wonderful, but they delivered the car
The car itself is wonderful, but they delivered the car with damage that was not noted in the vehicle report, the service light on, and a low battery key fob. I had to go to three different places to get these things fixed that were not my responsibility in the first place.
The most quick and easy process.
The most quick and easy process. I will never go back to a dealership. Love the experience.
I am so pleased!
I am so pleased! Delivery was on time, courteous driver, car was as advertised. No problem so far, just awaiting registration, plates and title.
Absolute joke of a company.
Absolute joke of a company. Avoid them. I spent an hour trying to buy a car with a Carvana chat rep because I was buying for a business, not a personal vehicle. After getting it all set up, the title still came in my personal name. To change it with the DMV, they want another $2000 in sales tax unless I jump through 20 hoops to get the tax waived. But that's not even the worst part! The car showed up reeking of smoke. We let our 7 day return window lapse as we tried to get rid of the smell. We are now in about $1000 in auto detailing and products trying to get the smell out with no real luck. Carvana did not disclose the smell to us on the front end or we'd have chosen a different car. Shady. They also said they would reimburse us for Smog and VIN check fees and they have not. Avoid Carvana if you can. Customer service has been very sketchy.
We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.
My account is under email@example.com. We bought a Kia in June and we're regretting not returning it. Awful smell and, at minimum, we'll probably have to spend a day at DMV trying to fix your mistakes.