Carvana-Touchless Delivery To Your Home
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Absolutely terrible experience with Carvana.
Absolutely terrible experience with Carvana. If I could give less than one star, I would. They missed 5 delivery dates, made me wait more than 3 weeks, made me pay for almost a month of insurance when I didn't even have the car. They are not even going to reimburse me or provide any kind of support/compensation for the almost month-long inconvenience they caused. Every time they notified me of the delivery delay just 30 mins - 1 hour before the appointment time and I had to miss work for those appointments several times. The customer support is awful. They spoke in a very uncaring voice even when I was complaining about all these issues, as if they have nothing to do with it and refused to take any responsibility. I would not recommend anyone to do any kind of business with them. Complete waste of time and money, not to mention, a huge headache.
My car delivery was delayed with no explanation, but the
My car delivery was delayed with no explanation, but the second appointment was completed without any issues (except the inconvenience of rescheduling from a weekend to a weekday).
The process to buy the car was good.
The process to buy the car was good. However, I had two issues: 1. the car had deep scratches that weren't mentioned in the pictures; 2. They ignored my request to use my own plates in the registration (even after they have confirmed it). So, I need to repair the car and deal with new plates that I have not requested.
If you purchase a car from Carvana and have it inspected,
If you purchase a car from Carvana and have it inspected, you will likely find mechanical and cosmetic issues that were not mentioned in the online description. Some of these issues may be significant. This is not by itself an issue, but with Carvana's poor customer service and scam-like warranty, it's a deal breaker. We are currently awaiting pickup of the car we purchased. I can only hope there is no hassle with the refund. We purchased a white 2012 Honda Civic coupe with under 12,000 miles. This low mileage car should have been free of significant issues. However, a splash guard was missing under the engine. The two front tires were dry-rotted from age. One of the tires was from 2011 and the other was from 2014. The cabin air filter was dirty. There were at least three deep scratches in the paint. Carvana's warranty department agreed to work on one scratch and replace the air filter, but nothing else. Hours of discussion with personnel at Carvana and their warranty department led to nothing but refusal. This was all within the seven day return period, so hopefully the refund will be prompt. What I don't understand is why, with the slick advertising and website, Carvana is not interested in keeping a customer. They've got to know that we will tell all our friends and relatives not to do business with them. How can Carvana expect to sell a car with two unsafe tires and a missing part and not immediately rectify the defects? About the cosmetic issues, the warranty person read the Carvana standards to me over the phone, saying that a scratch should not be so deep that your fingernail will catch on it. Well, that's what we got with multiple scratches even though the online description said that a fingernail will not catch on the scratches. One deep scratch wasn't mentioned in the description at all.
The car was delayed twice.
The car was delayed twice. When it came the underbelly had issue. There are scratches which were mentioned in pre receipt. I would have appreciated if the passenger scratches can be rectified --afterall I spent almost 2 weeks on Hertz rental as additional out of pocket from my side due to Carvana delays. Can you please amend that part as an exception
Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.
Easy and straight forward.
Easy and straight forward. What you see it what you get! I had no problems with the website or individuals I worked with.
Very easy process with no hassle.
Very easy process with no hassle. The car arrived when they said it would. Beautiful.
Extremely easy process.
Extremely easy process. Truck was delivered to my door exactly as described and paperwork was done in just a few minutes.
I’m so glad I chose to buy a car through carvana!
I’m so glad I chose to buy a car through carvana! I appreciate being able to do it on my own with no hassle at all. It’s been a great experience and I would recommend it to anyone who needs a car. 10/10
The staff is always helpful and friendly!
The staff is always helpful and friendly! I love how easy it is to buy a car from Carvana, much easier than the dealership!